STEPHANIE

CERAGIOLI

advyau@r.postjobfree.com

703-***-****

Nokesville, VA 20181

Organized and dependable candidate successful at

managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

PROFESSIONAL SUMMARY

The L & L Company - Billing Specialist

Manassas, VA • 01/2014 - Current

Associa Community Management Corporation -

Bookkeeper

Chantilly, VA • 08/2010 - 01/2014

WORK HISTORY

Identified, researched, and resolved billing variances to maintain system accuracy and currency.

•

Monitored outstanding invoices and performed

collections duties.

•

Monitored customer accounts to identify and rectify billing issues.

•

Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.

•

Used several different data bases in order to complete job

•

Generated monthly invoices for customers in multiple formats to provide transparency.

•

Posted daily receipts and payments in accordance with corporate protocols.

•

Processed payments from homeowners to their

respective associations.

•

• Opened new accounts from settlement statements.

• Scanned payments to the bank

• Bookkeeper for 52 associations.

Prepared monthly packets with backup for the

accountants.

•

SKILLS

• Google Drive

• Billing Dispute Resolution

Accounts Receivable

Expertise

•

• Monthly Billing Management

• Microsoft Office

• Invoicing Proficiency

• 10-Key Data Entry

• Account Posting

W.T. WOODSON HIGH

SCHOOL

Fairfax, VA

GED

EDUCATION

Arlington Virginia Federal Credit Union - Collections Specialist I

Arlington, VA • 10/2009 - 08/2010

Researched accounts and completed due diligence to resolve collection problems.

•

Worked in call center environment handling manual and automatically dialed outbound calls.

•

Assisted in implementing procedures and policies to facilitate timely payments.

•

Maintained high volume of calls and met demands of busy and productive group.

•

Maintained accurate records of customer accounts,

payments and payment plans.

•

Monitored customer accounts for payment delinquency and initiated collection efforts.

•

Contact this candidate