Data Entry Collections Specialist, billing/bookkeeper
Resume:
STEPHANIE
CERAGIOLI
********@*****.***
Nokesville, VA 20181
Organized and dependable candidate successful at
managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
PROFESSIONAL SUMMARY
The L & L Company - Billing Specialist
Manassas, VA • 01/2014 - Current
Associa Community Management Corporation -
Bookkeeper
Chantilly, VA • 08/2010 - 01/2014
WORK HISTORY
Identified, researched, and resolved billing variances to maintain system accuracy and currency.
•
Monitored outstanding invoices and performed
collections duties.
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Monitored customer accounts to identify and rectify billing issues.
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Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
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Used several different data bases in order to complete job
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Generated monthly invoices for customers in multiple formats to provide transparency.
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Posted daily receipts and payments in accordance with corporate protocols.
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Processed payments from homeowners to their
respective associations.
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• Opened new accounts from settlement statements.
• Scanned payments to the bank
• Bookkeeper for 52 associations.
Prepared monthly packets with backup for the
accountants.
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SKILLS
• Google Drive
• Billing Dispute Resolution
Accounts Receivable
Expertise
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• Monthly Billing Management
• Microsoft Office
• Invoicing Proficiency
• 10-Key Data Entry
• Account Posting
W.T. WOODSON HIGH
SCHOOL
Fairfax, VA
GED
EDUCATION
Arlington Virginia Federal Credit Union - Collections Specialist I
Arlington, VA • 10/2009 - 08/2010
Researched accounts and completed due diligence to resolve collection problems.
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Worked in call center environment handling manual and automatically dialed outbound calls.
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Assisted in implementing procedures and policies to facilitate timely payments.
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Maintained high volume of calls and met demands of busy and productive group.
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Maintained accurate records of customer accounts,
payments and payment plans.
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Monitored customer accounts for payment delinquency and initiated collection efforts.
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