Loan Processor Customer Service
Resume:
Bonnie L. Smith
Apt ***
Bunker Hill, WV 25413
***************@***.***
Professional Summary
Professional experience in Mortgages, Processor, Underwriter, Management, and Human Resources, Recruiting and accounting
Significant strengths in presentations, customer service, detail oriented, and relationship selling
Proven record of success in Communication, Leadership and retaining poise and problem solving ability in high pressure volume scenarios
Articulate, ethical, analytical, active listener, and adaptive with strong leadership qualities
Education
Attended Mount Saint Mary's College Bachelor of Science. Business Administration 1994-1999
Areas of Expertise
Leadership and Management
Underwriter and Processor. Within the top 2 producing loan officers. Specialized in residential mortgages.
Director : Directed and coordinated organizations financial budget activities to fund operations, and maximize investments and increases efficiency. Appointed department heads and assistant managers and assigned and delegated responsibilities to them.
Manager/Recruiter: Assigned daily duties. Met and exceeded daily productivity targets for entire period while holding position. Up to 80 employees under my direct supervision. Create and execute plans while assisting other areas for a cooperative effort and assist others to achieve their area goals.
Accounting experience to include quickbooks and excel
Work History
Loan Processor – Jefferson Security Bank Shepherdstown WV 2021 to present
Responsibilities
Processed loans
Provided customer service
Closed files
Order credit reports
Paid escrows
Handled insurance
Loan Processor – Mr Cooper Irvine TX 2020 to 2021
Responsibilities
Processed loans
Provided customer service
Cleared conditions
Ran LP/DU
Ran AUS
Underwriter/Processor- Majestic Home Loans Ontario, CA 2018-2020
Responsibilities
Reviewed and verified loan applications for compliance. Approved or denied the loans. Analyzed loan risk and requested information. Prepared reports on assessment findings. Reviewed lenders policies and procedures. Analyzed and calculated income documents both personal and business,
Customer Service Advocate- United Heath Group Frederick, MD 2015-20218
Responsibilities
Provided Customer service
Handled collections
Solved customer's issues
Manager/Recruiter -Gold Crown Partnerships Frederick MD 2006-2015
Responsibilities
Managed day to day operations. Recruited, trained and motivated staff. Human Resource duties. Accounting duties to include accounts payable, accounts receivable, invoicing, Developed client relationships. Sales and marketing. Increased revenue by 4% consistently each year.
Loan Officer- Zen Loans Inwood WV 2004-2006
Responsibilities
Specialized in residential mortgages. Introduced new loan products. Managed day to day client relationships. Processed Loans, Underwriter.
Business Tax Assessor- Loudoun County Government Leesburg VA 2001-2004
Responsibilities
Applied proper classification of all business entities operating in the county of Loudoun. Mediated problem areas when possible. Brought all delinquent tax accounts into compliance. Evaluated business organizational structure and its purpose. Verified accuracy of all business taxed related issues.
Human Resource Administrator- Frederick County Public Schools 2000-2001
Responsibilities
Acted as departmental liaison to central office executives. Assisted finance department in vendor relations. Critiqued applications and scheduled interviews. Directed issues related to employee relations, compensation and benefits.
Mortgage Executive/Teller- Woodsboro Bank Woodsboro MD 1995-1998
Responsibilities
Developed and Implemented strategy for signing new correspondence. Managed day to day client relationships. Specialized in residential and home equity loans. Processor, Underwriter. Teller duties to include opening and closing accounts. Cashed checks. Balanced drawer. Accounting duties to include accounts receivable.
Assessor- Jefferson County Courthouse Charles Town WV 1988-1992
Responsibilities
Assessed personal property. Did land transfers, Problem solve.
Manager- Telecommunications Industries Inc. Kearneysville WV 1984-1988
Responsibilities
Appointed department heads and assisted managers and assigned and delegated responsibilities. Hired and trained employees. Did evaluations for pay raises and advancement. Managed 80 employees including 6 assistant trainers.
Accomplishments
Council Member St. Leos
Published Poetry
Contact this candidate