Bonnie L. Smith

*** ********* *****

Apt ***

Bunker Hill, WV 25413

301-***-****

advya6@r.postjobfree.com

Professional Summary

Professional experience in Mortgages, Processor, Underwriter, Management, and Human Resources, Recruiting and accounting

Significant strengths in presentations, customer service, detail oriented, and relationship selling

Proven record of success in Communication, Leadership and retaining poise and problem solving ability in high pressure volume scenarios

Articulate, ethical, analytical, active listener, and adaptive with strong leadership qualities

Education

Attended Mount Saint Mary's College Bachelor of Science. Business Administration 1994-1999

Areas of Expertise

Leadership and Management

Underwriter and Processor. Within the top 2 producing loan officers. Specialized in residential mortgages.

Director : Directed and coordinated organizations financial budget activities to fund operations, and maximize investments and increases efficiency. Appointed department heads and assistant managers and assigned and delegated responsibilities to them.

Manager/Recruiter: Assigned daily duties. Met and exceeded daily productivity targets for entire period while holding position. Up to 80 employees under my direct supervision. Create and execute plans while assisting other areas for a cooperative effort and assist others to achieve their area goals.

Accounting experience to include quickbooks and excel

Work History

Loan Processor – Jefferson Security Bank Shepherdstown WV 2021 to present

Responsibilities

Processed loans

Provided customer service

Closed files

Order credit reports

Paid escrows

Handled insurance

Loan Processor – Mr Cooper Irvine TX 2020 to 2021

Responsibilities

Processed loans

Provided customer service

Cleared conditions

Ran LP/DU

Ran AUS

Underwriter/Processor- Majestic Home Loans Ontario, CA 2018-2020

Responsibilities

Reviewed and verified loan applications for compliance. Approved or denied the loans. Analyzed loan risk and requested information. Prepared reports on assessment findings. Reviewed lenders policies and procedures. Analyzed and calculated income documents both personal and business,

Customer Service Advocate- United Heath Group Frederick, MD 2015-20218

Responsibilities

Provided Customer service

Handled collections

Solved customer's issues

Manager/Recruiter -Gold Crown Partnerships Frederick MD 2006-2015

Responsibilities

Managed day to day operations. Recruited, trained and motivated staff. Human Resource duties. Accounting duties to include accounts payable, accounts receivable, invoicing, Developed client relationships. Sales and marketing. Increased revenue by 4% consistently each year.

Loan Officer- Zen Loans Inwood WV 2004-2006

Responsibilities

Specialized in residential mortgages. Introduced new loan products. Managed day to day client relationships. Processed Loans, Underwriter.

Business Tax Assessor- Loudoun County Government Leesburg VA 2001-2004

Responsibilities

Applied proper classification of all business entities operating in the county of Loudoun. Mediated problem areas when possible. Brought all delinquent tax accounts into compliance. Evaluated business organizational structure and its purpose. Verified accuracy of all business taxed related issues.

Human Resource Administrator- Frederick County Public Schools 2000-2001

Responsibilities

Acted as departmental liaison to central office executives. Assisted finance department in vendor relations. Critiqued applications and scheduled interviews. Directed issues related to employee relations, compensation and benefits.

Mortgage Executive/Teller- Woodsboro Bank Woodsboro MD 1995-1998

Responsibilities

Developed and Implemented strategy for signing new correspondence. Managed day to day client relationships. Specialized in residential and home equity loans. Processor, Underwriter. Teller duties to include opening and closing accounts. Cashed checks. Balanced drawer. Accounting duties to include accounts receivable.

Assessor- Jefferson County Courthouse Charles Town WV 1988-1992

Responsibilities

Assessed personal property. Did land transfers, Problem solve.

Manager- Telecommunications Industries Inc. Kearneysville WV 1984-1988

Responsibilities

Appointed department heads and assisted managers and assigned and delegated responsibilities. Hired and trained employees. Did evaluations for pay raises and advancement. Managed 80 employees including 6 assistant trainers.

Accomplishments

Council Member St. Leos

Published Poetry

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