Office Assistant Resource Specialist
Resume:
SHAUN ESTRICH
Administration Support, Accounting, & Business Management
Iva, SC 29655
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Medical Support Assistant, MSA & Patient Placement Coordinator Veterans Health Administration - Atlanta, GA
November 2014 to May 2018
Scheduling and coordinating
• Medical office support processes (e.g., greeting patients in person and by phone, and documenting patient concerns and obtaining patient records)
• Computer programs (e.g., Veterans Health Information Systems and Technology Architecture (Vista) packages and Computerized Patient Record System (CPRS))
• Information security methods and principles
• Policy, regulations and station directives (e.g., VA benefits eligibility and the Health Insurance Portability and Accountability Act (HIPAA))
• Medical administrative policies and procedures
• Interdisciplinary Team (IDT) roles and responsibilities
• Medical records management
• Medical terminology, abbreviations and symbols
• The medical center organization, functions and programs
• Coordinate multiple appointments for various clinics to accommodate a patient's request
• Resolve a complex customer issue independently
• Gather data and run a report for a provider using VistA
• Advise staff on how to provide appropriate patient information when requested over the phone
• Provide training to staff on a new VA regulation
• Train a new employee on administrative policies
• Participate in a focus groups to provide direct patient care
• Review a staff member's entry of patient data for accuracy
• Volunteer to work in another service line (e.g., specialty care)
• Serve as a member of the redesign committee
Travel Office Assistant
Health Information Management
August 2012 to June 2014
Department of Veteran Affairs, (Work-Study) Atlanta, GA
• Stored, arranged, indexed and classified records.
• Facilitated the development of filing systems, and maintaining these to meet administrative, legal and financial WORK EXPERIENCE
requirements.
• Devised and ensured the implementation of retention and disposal schedules.
• Set up, maintained, reviewed and documented records systems.
• Identified the most appropriate records management resources.
• Advised on and implemented new records management policies and classification systems.
• Ensured compliance with relevant legislation and regulations.
• Standardized information sources throughout the organization.
• Managed the changeover from paper to electronic records management systems.
• Preserved corporate memory and heritage.
• Resolved problems with information management by effective use of software and other information management resources.
• Enabled appropriate access to information.
• Responded to internal and/or external information enquiries.
• Processed notices of disagreement.
• Processed admission notices.
• Processed request for evidence.
• Analyzed and processed all mail.
• Processed informal claims providing the claimant with the necessary application and stipulating the appropriate time limit.
• Performs other clerical duties as directed by the supervisor.
• Analyzes incoming claims and determines proper disposition and control action.
• Provides guidance and assistance to veterans, family members, and operating officials at local levels on the full spectrum of veteran personnel functions and management.
Armed Security Officer
CNN - Atlanta, GA
September 2009 to May 2011
Patrols assigned areas of facilities or grounds according to established schedule(s) and investigates unusual occurrences
• writes incident reports on actual or potential loss of company, employee, tenant, or visitor property through fire, theft, or vandalism. Interviews victims, witnesses, and suspects.
• Responds to emergency situations of various types at all TBS locations. Responses may include activities such as crowd control, physical intervention, and other similar activities
• Performs security inspection tours; documents and notifies appropriate personnel of problems, as necessary.
• Questions or detains suspicious individuals or criminal violators on TBS property. Manages unruly, abusive, or injurious individuals according to established policies and procedures
• Mans security checkpoints in order to screen and control access to priority space. Escorts employees, staff, visitors, and tenants to parking facilities, as requested. Performs other duties as assigned. Supervisor Human Resource Specialist
United States Army
May 2006 to May 2008
S-1, 35th CSSB Camp Zama, Japan
• Provides supervision in technical and administrative guidance 5 Human Resources Assistants within the Personnel Management Branch, Military Personnel Division.
• Plans and carries out policies relating to all phases of personnel activity
• Implement minor disciplinary measures such as warnings to employees and recommends other actions in more serious cases.
• Technically and administratively leads and controls various military functions specific to the Personnel Management Branch.
• Initialize and Generate Installation Clearing documents for Officer and Enlisted Personnel in-out processing in the Installation Support Modules (ISM).
• Interprets policy and provides procedural guidance to subordinate units, employees and individual military members.
• Assign workload priorities and assures accomplishment of work in accordance with prescribed regulations, policies, and procedures.
• Manage, review, and verify military personnel actions and documents for accuracy, completeness and timelines.
• Assists assigned staff and supervise during Soldier Readiness Program.
• Utilizes automated systems (, eTOPMIS, EDAS, IPERMS, MS51 and FSGLI .) in order to maintain records and ensure data accuracy.
• Update and maintain Officer Records Briefs and Enlisted Records Brief through the Total Officer Personnel Management Information System (TOPMIS) and enlisted through the Electronic Military Personnel Office (eMILPO). Maintains military personnel files and conducts monthly record audits.
• Prepares Service Member Group Life Insurance policies and Emergency Notification Data.
• Provides verbal and written counseling to employees when required.
• Created a Standard Operating Procedures of Human Resource functions streamlining efficiency. Created and maintains a database for tracking incoming and outgoing soldiers.
• Prepares correspondence letters, memorandums, and statistical reports and conducts briefings when required.
• Answers and screens telephone calls; answered questions and direct calls and visitors to appropriate officials.
• Provides guidance and assistance to military personnel, family members, and operating officials at local levels on the full spectrum of military personnel functions and management Human Resource Specialist
United States Army - Fort Gillem, GA
March 2003 to May 2006
Responsible for the daily administrative and personnel operations for an Adjutant General Battalion.
• Provided personnel service support to 6 companies that processed over 28,000 new Soldiers annually.
• Conducted briefs held by the Battalion Commander and staff on all personnel related issues to include accountability of personnel, finance issues, promotions, awards, civilian evaluations and legal actions.
• Reviewed and/or processed Officers Evaluations Reports (OER), Noncommissioned Officers Evaluation Reports
(NCOER), Electronic Military Personnel Office transactions (eMILPO), awards, promotions, reclassifications, reassignment actions, special duty pay administration.
• Responsible for organizing promotion boards, NCO/Soldier of the quarter boards, Drill Sergeant Candidate Boards, Change of Command ceremonies and Change of Responsibility ceremonies.
• Responsible for administratively processing and separating Initial Entry Trainees found not fit for duty in accordance with Army Regulations.
• Provided oversight and input of arrival and departure transactions of IET (Initial Entry Training) soldiers through the eMILPO and ATACS (Accountability System).
• Provided technical advice and assistance to commanders, senior enlisted personnel, and government service employees.
• Assisted IET soldiers with military pay issues and processed personnel actions for permanent party soldiers.
• Maintained internal military personnel database to update all personal information on Soldiers assigned to include: personnel information, emergency contacts, and evaluation due dates, rating scheme and award information.
• Reviewed Personnel Asset Inventory (PAI) and track monthly reports such as Absent without Leave (AAA-160), Unit Accountability Report (AAA-162) and Unit Accountability Notice (AAA-165).
• Provided records review, updates in accordance with appropriate regulations and policy. Utilized automated systems
(eMILPO, TOPMIS, EDAS, IPERMS, DA-ISM etc.) in order to maintain records and ensure data accuracy. Verified permanent party soldiers and IET soldier's Group Life Insurance policies and Emergency Notification Data for accuracy.
• Received telephone calls, monitored and reviewed office correspondence, ensuring proper format, grammar, accuracy coordination, and overall quality and conformance with applicable guidance and regulation.
• Assisted in slotting soldiers based off Battalion authorized Table of Distribution and Allowances (TDA).
• Kept abreast of current regulatory requirements and developments in such areas of processing of military personnel and pay actions, records, reports, correspondence, mail, and related actions. Prepared and updated battalion standard operation procedure to include changes or additions.
• Assisted the battalion secretary in maintaining officer calendars and appointment/meeting schedules meetings, conferences in her absence.
• Worked with Executive Officer to schedule or coordinate battalion ceremonies to include promotion ceremonies, award ceremonies, retirement and change of command.
• Assisted in coordinating all strength related military personnel management actions (manpower requirements, authorized positions, current job descriptions, current position titles) using the framework of the operation Table of Distribution Allowance (TDA).
Human Resource Specialist (Reassignments Clerk)
Directorate of Human Resources, Soldiers Plaza - Fort Benning, GA December 2000 to March 2003
Received and processed reassignments for the Enlisted Distribution System (EDAS) and/or Officer Distribution Assignment System (ODAS).
• Verified qualifications and eligibility criteria on selected Soldiers. Ensured selected soldiers that meet established criteria are notified within established regulatory time frame.
• Coordinated with PERSCOM on conflicting information received on the EDAS/ODAS cycle and on message assignments.
• Initiated reassignment notifications to unit Personnel Administration Centers (PAC) using SIDPERS3 automated formats or MS Word. Established individual soldiers case folder; assembles necessary forms/paperwork to process assignment instructions.
• Performed preliminary screenings; i.e. availability months, special instructions/qualifications, unique assignment requirements, medical profiles, stabilization, etc. For enlisted soldiers, screened EDAS for MOS mismatch; compares MOS assigned to soldier to the assignment instruction requirements; determined acceptable and suitable MOS and whether soldier is properly trained and classified. Screened Officer and Enlisted Records Briefs, medical/dental/security records to gather background information necessary to process action.
• Checked for military schooling requirements; determines whether soldier meets prerequisites for the school and whether TDY enroute to permanent assignment will be necessary.
• Advised soldiers of travel time, date allowed to start clearing post, and reporting date. Briefs soldier on Army entitlements / benefits as a result of assignment instructions; i.e., whether assignment is an accompanied tour, whether privately owned vehicle(s) may be shipped, housing allowances, etc. Informs soldier of overseas orientation briefings, and dates.
• Coordinated the outprocessing of finance, health, dental, and education records as well as other soldier support requirements, and maintained close liaison with the losing unit to ensure soldier correctly departs the installation.
• Produced work in an accurate, efficient, and expeditious manner using several types of software for various office needs. Input data to be transmitted to Department of Defense agencies for update of on-line automated systems such as Enlisted Distribution and Assignment System (EDAS) and Standard Installation/Division Personnel System (SIDPERS).Responsible for the welfare and supervision of 2 Human Resources Assistant.
• Received telephone calls, monitored and reviewed office correspondence, ensuring proper format, grammar, accuracy coordination, and overall quality and conformance with applicable Army guidance and regulation. Personnel Service Specialist
United States Army
January 1999 to December 2000
Prepared reports on strength levels and status of personnel.
• Evaluated personnel qualifications for special assignment. Prepares and processes requests for transfer or reassignment.
• Monitored and processes Sidper-3 transactions generated by unit/battalion/brigade.
• Processed centralized and decentralized promotions and reduction actions.
• Processed classification/reclassification actions.
• Prepared and maintains officer and enlisted personnel records
• Prepared and reviews personnel casualty documents
• Monitored suspense actions. Initiated, monitored, processed personnel evaluations.
• Processed personnel for separation and retirement.
• Processed and executes Personnel Service Center SIDPERS level procedures and actions.
• Initiated action for pass ports and visas. Processes requests and prepares identification tags and cards.
• Monitored appointment of line of duty, survivor assistance, and summary court officers. Processes line of duty investigations
• Prepares letters of sympathy to next of kin
• Typed correspondence and forms in draft and final copy.
• Prepared and maintains functional files per MARKS. Applies knowledge of provisions and limitations of Freedom of Information and Privacy Acts.
• Posted changes to Army regulations and other publications
• Assisted interpreting policies, procedures and goals of the Personnel Branch and its functions to subordinates, tenants and higher echelons.
• Processed applications for OCS, warrant officer flight training, or other training.
• Processed recommendations for awards and decorations. Casualty and Mortuary Affairs Clerk
United States Army - Fort Stewart, GA
March 1997 to January 1999
Ensured accurate and timely report of casualties using Army Casualty Information Processing System (ACIPS).
• Coordinated for the initial notification to the Next of Kin for deceased, wounded, or injured/ill Soldiers.
• Coordinated for the travel and transportation of Families to the bedside of injured/ill Soldiers.
• Processed casualty documentation for senior Army Leaders, outside agencies and Family Members
• Coordinated with funeral homes around the world to ensure proper funeral honors are rendered to eligible Soldiers, Veterans, and Retirees.
• Ensured the proper identification, transportation, and disposition of remains and personal effects of deceased service members during times of peace and war.
• Provide an interface between medical facilities, mortuary affairs (MA) collection points, and the personnel group.
• Verified casualty information against the data base and emergency data in the soldier's/civilian's deployment packet.
• Use all available information sources to determine the status of evacuated and missing soldiers and Army civilians; follow up continually on open cases to determine final status.
• Maintain a casualty log.
• Prepare letters of sympathy, and forward them to the division PMC.
• Coordinate information on mortuary affairs and personal effects disposition.
• Plan for and establish an electronic casualty/patient accountability data base.
• Obtain additional casualty information, and submit supplementary reports. Associates in Business Management
ICDC College - Los Angeles, CA
May 2014
Certificate in A+ Pre Certification
Saint Leo University - Atlanta, GA
January 2004 to June 2004
Liberal Arts
Saint Leo University
1997
EDUCATION
Business Mgmt
Westwood College
Microsoft Office (10+ years)
Tax preparation (1 year)
Branch: United States Army
Rank: SGT
Defense Travel System
Present
Travel arrangements, hotel accommodations, reimbursements SKILLS
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MILITARY SERVICE
CERTIFICATIONS AND LICENSES
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