Center Representative Call
Resume:
R Thomas Hall
Sugar Creek, MO 64054
*************@*****.***
Summary of Qualifications
●Customer oriented individual with excellent communication skills, able to effectively interact with a diverse group of individuals in a variety of business and employment settings
●Strong attention to detail with proven organizational skill
●Multi-functional, Adaptable and flexible, I can juggle multiple tasks simultaneously with little or no supervision
●Able to review and process customer accounts, committed to excellence in customer service.
●Strive to meet and exceed daily quotas in multiple areas of focus
Skills and Abilities
●Use of multi programs to process orders, insurance and patient accounts
●Basic accounting, data entry and strong computer experience
●Hire, train and supervise staff according to company's “best practice” guidelines
●Oversee daily operations, monitoring product waste, inventory control and staff management
●Meet, set, exceed sales and revenue goals
●Team oriented, works and trains others to accomplish a common goal maintaining a
harmonious work environment
●Problem solving abilities; identify the issue, research and implement a resolution, follow-up to ascertain the benefits of the change
●Arranging/managing contracts, meeting deadlines, evaluate and set value to product
Professional Experience
LionSong Designs. Oct 2001 - Present
Director of Operations
●Created and distributed art for customers
●Located and arranged contracts
●Handled shipping and receiving
●Identified and resolved billing issues
●Handled all of accounting, including bookkeeping, cash collections, purchasing and preparing financials statements
Kindred Healthcare Jan 2022 – May 2022
Insurance Verification Assistant
●Verified insurance for billing purposes
●Filed correspondence electronically
●Updated file information as needed to ensure files are current
●Completed and compiled insurance reports for re-verification
●Performed verification of benefits, and re-verification of Medicare, Medicaid and commercial insurance payor sources
Kelly Temp Services
Team Lead- NC Division of Employment. Oct 2020 - July 2021
CSR Team Lead
●Helped investigate fraudulently filed unemployment claims
●Reached out to gather information, researched and verify information to determined issue and resolved it with employers
Department of Homeland Security Aug 2020 – Oct 2020
Call Center Representative
●Made 60+ calls a day regarding COVID contact and determined if testing was necessary
●Provided test results to individuals
●Notify those who were in contact with positive teesting individuals and provided them with CDC guidelines to follow
●Determined symptoms of patients and advised them to get tested
●Ensured confidentiality of health information received from individuals
●Adhered to CDC and HIPAA guidelines
Tri-west /Veterans Affairs July 2019 – Aug 2020
Senior Call Center Representative
●Set up appointments for veterans to receive medical care
●Trained and supported all Call Center Representatives
●Handled escalated calls if an agent wasn’t fully trained or couldn’t communicate effectively
Lincare
Aug 2016- July 2019
Billing order specialist
●Order entry for DME per Insurance guideline
●Process billing for patients
●Verify coverage of insurance for equipment required.
●Knowledge of various insurance requirements for coverage
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