Customer Service Housekeeper
Resume:
Kiara McGowan
Houston, TX *****
***************@*****.***
Kiara McGowan
832-***-**** ***************@*****.*** Houston, TX 77051 SUMMARY
Hardworking and motivated Housekeeper with over 7 years of experience and record of success in hospitality and wearhouse industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills. Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Adaptable Manager offers over 5 years of experience coordinating operations to achieve organizational goals. Communicative team leader with expertise in strategic planning and inventory management. Committed to driving improvements through innovation and leadership. Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Diligently coordinates all warehouse activities to keep products moving quickly and meet continuous shipping demands. Highly organized leader with good program management and team-building abilities focused on maximizing efficiency and performance. Proven track record of enforcing best practices in fast-paced environments.
SKILLS
Sales Techniques
Issue and conflict resolution
Workforce Management
Team management
PPE use
Reliable & trustworthy
Supervision & leadership
Decision-making
Flexible schedule
EXPERIENCE
08/2019 - 11/2021
Manager
Southern Oil Company Gulfport, MS
Trained employees on additional job positions to maintain coverage of roles. Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
Enforced customer service standards and resolved customer problems to uphold quality service. Exercised good judgment and decision-making in escalating concerns and resolving issues. Conducted quality, timely performance feedback and performance appraisals. 11/2016 - 03/2018
Housekeeper
Memorial Hospital Gulfport, MS
Clean entire room, including the restroom, changing bedding sweep or vacuum, dust and Mop. Vacuumed floors and dusted furniture to maintain organized, professional appearance. Interacted pleasantly with clients and guests when performing daily duties. Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard- to-reach areas.
Removed finger marks and smudges from doors, frames and glass partitions to enhance shine. Employed deep-cleaning techniques for areas in need of additional sanitation. Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow. Laundered sheets and removed stains to restore linens to pristine condition. Requested maintenance orders to fix non-working equipment and address room damage. Maintained and organized cleaning supplies stock.
Returned rooms to occupant-ready status to satisfy future guests. Cleaned building floors by sweeping, mopping and scrubbing. Used cleaning chemicals following proper guidelines. Reported maintenance concerns or repairs to appropriate supervisor for prompt remediation. Performed linen washing, dishwashing, vacuuming, dusting and mopping. Observed sanitation and exposure guidelines, maintaining internal protocols to minimize possibility of on-site infections.
Staged offered amenities during room turnovers, confirming presence of appropriate signage and personal hygiene products.
Followed safety procedures when handling materials and discarding waste. Stored tools in assigned locations, maintaining clean, orderly storage and maintenance habits. Complied with regulations regarding hazardous chemicals storage and disposal, depositing empty containers in appropriate receptacles.
Informed appropriate facilities personnel of required repairs or upgrades to equipment. Maintained prescribed stock levels within housekeeping carts, preserving availability of necessary consumable [Type] fluids and equipment for other personnel. Completed daily list of rooms to turnover between guests, consistently meeting deadlines and completing thorough work.
Coordinated deliveries of extra room furniture, bedding, linens and towels to meet guest needs. Reported incidents of property damage to [Job title], documenting destruction for loss prevention purposes.
Replenished drinking glasses, writing supplies and other hotel amenities to provide elements of comfort and convenience for guests.
Wrote shift reports detailing housekeeping activities, room vacancies and timekeeping data. Counting products including tabbcoo, keeping store clean, keeping Hot food update and managing the shift also making sure the Money, scratch offs, and tickets counts or Right EDUCATION AND TRAINING
10/2006GED
Gulfport High School, Gulfport, MS
REFERENCES
REFERENCES Contact: 832-***-****
ADDITIONAL INFORMATION
Relationship: Supervised me Kiara McGowan
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Cashier
Southern Oil Company - Gulfport, MS
August 2019 to November 2021
Great people stills customer service with a smile clean restaurants and keep food up to date Housekeeping
Island View Casino Resort - Gulfport, MS
February 2018 to July 2019
Clean rooms strip the beds and restrooms vacuum swept and mop the room and restrooms replace towels and condiments replace bed sheets and comforter dust and sanitize and wipe everything down Hostess/Cashier
Island View Casino Resort - Gulfport, MS
March 2014 to November 2017
Greeting Guest with an smile, asking how many will be joining them, if they would like smoking or non- smoking, And walk the guest to their tables with menus. Education
GED
Gulfport High School - Gulfport, MS
August 2005 to October 2006
Skills
• Food Service
• Cashiering
• Food Preparation
• Cleaning Experience
• Cash Handling
• Food Safety
• Host/Hostess
• Cooking
• Kitchen Experience
• POS
• Serving Experience
• Merchandising
• Busser
• Retail Sales
• Food Production
• Food Handling
• Shift Management
• Home Care
• Microsoft Word
• Upselling
• Banquet Experience
• Sales
• Laundry
• Leadership
• Strategic Planning
• Team Management
• Materials Handling
• Interviewing
• Workforce Management
• Customer service
• Conflict Management
• Inventory Control
• Program Management
Languages
• English - Fluent
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