Service Manager Customer

LUIS FRANCO

Miami, FL ***** 786-***-**** **********@*******.***

Summary

Multi-talented Service Manager successful at handling customer issues quickly. Demonstrated record of developing successful store-wide policies to promote customer engagement and reduce issues. Bringing 14 years of progressive experience. Skills

speak english and spanish fluently

EPA certification HVAC

computer knowledge

Experience

Service Manager Dec 2012 to Current

Advenir Living Miami, FL

Prioritized and delegated daily work tasks to meet anticipated project goals. Motivated, led and supported employees to maintain low turnover. Pitched in to complete various duties during peak periods or employee absences. Collaborated with customers to offer solutions to service needs. Managed service department budget.

Defined department objectives and monitored performance to facilitate operations. Inspected completed work to assess quality and identify skill gaps. Established and enforced clear safety policies to protect workers from injury. Monitored employee work levels and optimized performance with strategic approaches.

Eliminated knowledge gaps by managing continuous training and mentoring strategies for new and junior personnel.

Education and Training

Heating, Air Conditioning, And Refrigeration Installation And Repair Apr 1990 New Horizons Technical Center Newport News, VA