Bilingual Csr Service Representative
Resume:
Bernice Merlan
Summary
Jacinto City, TX *****
***************@*****.***
1. Professional and dedicated Bilingual Secretarial/Accountant with 9 years of experience coordinating, planning, and supporting daily operational and administrative functions. Interface well with others at all levels including Directors, Executives, VP's, Management, Clients, parents, and co-workers. Caring and hardworking professional with excellent interpersonal communication; office support and customer service skills. Seeking a new position offering new challenges and opportunities for a career growth and advancement. I am a highly motivated individual dependable also great asset to any prospective employer.
• Highly focused and results-oriented in supporting complex, deadline-driven operations; able to identify goals and priorities to resolve issues in initial stages.
• Successfully operate in a fast-paced output driven environment that requires multi-tasking, reacting quickly and perform tasks that are not a routine.
• Proficient in Microsoft Office Suite (Word, Outlook, Excel, PowerPoint), Windows and Mac OS; Multi Phone Line System, Appointment Scheduling and Upkeep, Data Entry, Payment Collections, Invoice Handling, Use of Copy/Scanning Machine, Email, and type 55 wpm with complete accuracy. Authorized to work in the US for any employer
Work Experience
Bilingual Customer Service Representative
Maximus Call Center - Maryland
June 2022 to Present
Bilingual CSR- To serve direct point of contact for individuals applying for Health coverage or Medicaid. Assisting consumers with applications and advise them with their status of their application. Assist consumers with renewals, questions consumers might have, assist consumer with initial applications. Guide consumers through their health plan reprint 1095A form for consumers taxes. Bilingual Customer Service Representative
FEMA - Houston, TX
September 2021 to April 2022
Bilingual Call Representative
To serve as a direct point of contact for individuals registering for Federal assistance and seeking relief program referrals through multimodality applications, phone, live chat, email, and social media. Conduct an interview and or inquiry with patients,tact, and courtesy to determine needs and provide instructions and referral. Enter information into windows-based computer database as required, while following instructions and conducting a scripted interview. Provide phone number and agency referral as necessary for applicable secondary support organizations and other assistance. Perform additional duties assigned based on level of support to the event. Complete all data entry while the individual seeking for assistance or information is actively communicating. Attend all schedules meetings to receive event specific information prior to beginning shift. Display excellent communication and customer service skills and exhibit a high level of professionalism in all communications. Administrative Assistant
Seven seas ship supply - Houston, TX
August 2019 to September 2021
• Assisted in various departments
• Sales, accounting, logistics
• Answer incoming calls
• Scanned
• Expedited orders as they come in making sure we acquire what was ordered.
• Assisted logistics manager
• Call vendors to make sure they deliver what was ordered Administrative Assistant
Ship Supply International - Houston, TX
February 2017 to August 2019
Ship desk coordinator. Responsible for accounting for various monthly accrued and deferred items. Perform general ledger account reconciliations, verify accuracy of data, identify, and report errors. Assist with month-end close process which includes, reconciling operating account, prepaid expenses, sub-ledgers to general ledger, health accounts with premium billings, and accrued expenses. Assist in overflow by matching invoices with supporting documents, researching discrepancies, and data entry. Post cash receipts and other incoming orders. Send invoices to customer through Porto. Reach out to Captains for sign/seal paperwork. Organize order changes, adjustments, and cancellations. Verifications of purchase orders received. Handle price quotations, and anything else that may pertain to billing. Volunteer/Substitute
Kingdom Academy - Houston, TX
May 2012 to February 2017
Began assisting as a volunteer during field trips, Party Days, events, and field day. Helped greet parents during events, and assisted teachers with extra help with the children during activity times. Helped make copies, run errands for the teachers and office staff, as well as assisted teachers by providing them with bathroom breaks. With time, I agreed to sign up for substituting in every department. I assisted as lunch duty assistant. Assisted as a teacher aide, office aide, and receptionist when the receptionist was out. Helped keep files in order, answer phones when needed, and assisted in receiving payments at times. Remained as a contact in substituting for any department depending on where the need was. Administrative Assistant
NOV TUBOSCOPE - Houston, TX
April 2010 to March 2012
Process incoming AP and send into our Accounting Department. Handle any Vendor requests (I.E. Payment Status, Invoice Submission). Update weekly Rental Revenue Report Spreadsheet. Handle Monthly Billing Invoices. Organize and maintain filing for documents that need to be retained. Attach rental assets to billing tickets Invoices. Generate Weekly Reports to be determined. Relay messages and instructions. Arrange business itineraries and coordinate travel requirements for all staff and visiting customers when required. Conduct/identify special projects as necessary. Prepare materials and information independently for projects and/or meetings. Serve as the liaison between the supervisors, managers and/or executives and other company personnel. Accounts Receivable/Invoicing. Operation of the phone system and routing incoming calls when needed. Contact customers for payment status of past due accounts. Maintain all paperwork in files as needed when advised, for billing and auditing purposes. Education
High School Diploma
Galena Park High School
Skills
• Accounts Payable
• Accounting
• Account Reconciliation
• Team Work
• Reliability
• Problem-solving
• Flexibility
Certifications and Licenses
Driver's License
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