Quality Assurance Patient Care
Resume:
KATHLEEN HAWLEY
Miami, FL *****
786-***-**** - ********.********@*****.***
PROFESSIONAL SUMMARY
Hardworking nursing professional with 30 years of experience delivering care to patients as well as experience in administrative supervisory roles and quality assurance SKILLS
Policy Updates
Patient Monitoring
Patient Care
Clinical Management
Patient Assessments
Direct Patient Care
Home Visits
Patient and Family Advocacy
WORK HISTORY
08/2019 to 12/2022 Registered Nurse Supervisor
Wells Nursing Home – 201 West Madison Avenue, Johnstown, NY 12095 Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education. Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions. Audited charts and reviewed clinical documents to verify accuracy. Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
Provided direct patient care, stabilized patients, and determined next course of action.
Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
Led successful team comprised of RNs, LPNs, and ancillary staff. Organized and managed care of patients undergoing various therapies and procedures.
Quality Assurance RN
Restorative Nursing
08/2018 to 08/2019 Owner/Director of Nursing Services Royal Home Care – 506 N. Market Street, Johnstown, NY 12095 Evaluated work performance of 15 nursing personnel to determine wage increases and implement discipline.
Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care. Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations. Facilitated continuing education and training programs to drive staff competency and professional development.
Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees. Participated in management team meetings to discuss resident status, census changes, and resident complaints or concerns.
Discussed medical histories with patients in effort to provide most effective medical advice.
Communicated with patients, ensuring that medical information was kept private. Developed policies and procedures for effective pharmacy management. Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability. Established new policies and updated existing policies to improve standard of care for patients.
Oversaw and approved recruitment, hiring and orientation of new nursing staff. Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
06/2015 to 08/2018 Nursing Supervisor
Wells Nursing Home – 201 West Madison Ave, Johnstown, NY 12095 Managed quality care for patients with heart failure, end-stage renal disease and coronary artery disease.
Participated in nursing simulation activities, evidence-based practice project implementation and competency development to further nursing education. Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions. Audited charts and reviewed clinical documents to verify accuracy. Maintained quality care and comfort for patients with heart failure, pulmonary hypertension, and other conditions.
Provided direct patient care, stabilized patients, and determined next course of action.
Conferred with physicians to discuss diagnoses and devise well-coordinated treatment approaches.
Led successful team comprised of RNs, LPNs, and ancillary staff. Organized and managed care of patients undergoing various therapies and procedures.
Quality Assurance RN
Restorative Nursing
EDUCATION
05/1993 Associate of Science: Nursing
Fulton Montgomery Community College - Johnstown, NY Elected to Class President of Nursing Class
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