Client/Digital Support Intern

Esteban Arellano

*********@********.*** 786-***-****

EDUCATION

The University of Chicago Chicago, IL

Bachelor of Arts in Economics with Specialization in Data Science Minor in Computer Science Expected, June 2025

Current GPA: 3.55

Fort Lauderdale High School Fort Lauderdale, FL

Diploma June 2021

GPA: 4.00/4.00

Honors

Top 10 Award, AP Scholar, AICE Diploma with Merit

EXPERIENCE _

Wintrust Financial Rosemont, IL

Digital and Customer Support Representative (Internship) June 2022 - August 2022

• Provided potential individual and commercial customers with checking, savings, and CD account information that satisfied their needs and interests.

• Solved customer account problems and commitments, from fee analysis to fraudulent transactions in accounts.

• Guided customers and employees during the transition to the new digital banking system and banking app. UChicago Psychology Department Chicago, IL

Research Assistant September 2021 – Present

• Tutoring and assessing Chicago Public Schools elementary students following a specific mathematics curriculum designed for research to test effectiveness of new method versus traditional method.

• Communicating weekly with two research directors to monitor student and research progress

• Collaborating with the research team to find the most effective ways of analyzing and presenting data using Excel and R to the department.

Mathnasium Fort Lauderdale, FL

Math Instructor June 2020- June 2022

• Taught math students from ages 5-18 at 4:1 ratio in a creative and effective way in a fun and friendly environment.

• Managed center responsibilities, such as grading student work, keeping track of student progress, and keeping the center under COVID-19 guidelines.

• Won the Instructor of the Month Award 4 times as a result of positive feedback from manager and fellow instructors.

PROJECTS & RELEVANT COURSEWORK

Computer Science - University of Chicago (2022)

• Acquired Python proficiency through six minor and one major project: managed development through GitHub AP Computer Science- Senior Year of High School (2020-2021)

• Developed three apps using JavaScript

Statistical Analysis - University of Chicago (2022)

• Learned key statistical and probability concepts with applications on R Studio. SKILLS

Languages: Spanish (fluent)

Digital Tools: JavaScript, Python, C, R, Microsoft Office Specialist, Adobe Photoshop/Illustrator Certification, Google Suite, GitHub environment management

Soft Skills: Strong Communication, Time Management, Problem Solving, Analytical Thinker, Team Player, Emotional Intelligence, Adaptable, Customer Service

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