Clinical Nurse Specialist

Lisa Conklin, RN BSN Regional Director of Operations & Staff Development Personal Care Home Administrator

Strategic Vision ~ Business Development ~ Quality Initiatives ~ Turn-around Management

A top-performing nursing operations manager and facility director with over 20 years of experience and visible accomplishments driving quality, efficiency, customer satisfaction, and profitability. Entrepreneurial and innovative, with expert knowledge of state and federal regulatory compliance requirements and an outstanding record of survey and inspection results including 5 perfect annual surveys.

RN, BSN and administrator’s license/certification per state requirements. Executive Director experience in Personal Care. Experience with direct supervision of a team of 100+, including coaching, performance management,and daily operations. Demonstrated success in managing operating expenses of at least $3M annually. Previous sales and business development experience-identifying and building local relationships to drive business as well as effective product pricing and revenue maximization- Excellent written and verbal communication skills and the ability to facilitate group presentations- Proven ability to effectively handle multiple priorities. Computer proficiency with the Microsoft Office suite, Excel, and multiple CRM systems. Comprehensive knowledge of electronic MAR systems and management of process and compliance. Wound Care Certification.

A superior motivator and educator who creates an environment of excellence where people want to come to work .A collaborative communicator with a strong passion for working with Seniors,focused on building relationships and promoting synergy across functional lines with external stakeholders to drive positive change, cohesive, comprehensive business approaches to efficient and quality care delivery.

Experience & Notable Contributions

Traditions Management

Ashton Commons Senior Living

Executive Director

Install/Lease up of 131 Bed IL/PC/SDCU

59% Occupancy at 5 months

Mgmt of sister Community through Licensure/Transition

Support Execytuve Director Training

JEA Senior Living

Whitetail Springs Alzheimers Special Care Unit

Executive Director

2019- 2021

Install and Start up of 66 Bed Alzheimers Unit

Responsible for initial install and lease up of 66 bed community

hiring and placement of all managers and staff

Cross Functional Duties of Marketing/ CRM systems/relationship building with external stakeholders

Integracare Corporation

Director of Resident Care Operations/Staff Development

Wexford PA. 2016-2019

Regulatory Oversight-Clinical and Resident Care Standards

Selection and Onboarding/Development of Directors of Wellness and HealthcareCompliance Coordinators

Development of Policy and Procedure /Discipline Initiatives-Reflective of Multiple State 2600/2800 & Federal

Continuous Quality Improvement- Development of Monitoring Methods and Team Function

Pharmacy Oversight- Utilization and Quality Management Outcomes

Mobility Management/Falls Reduction- monitor Trends/Metrics. Development of accountabilities, tool development, implementation

OSHA- Ergonomic Project Implementation

Levels of Care Development/Adherence/Effectiveness

Medical Supplies Program-System Adherence/Pricing Analysis

CRM Systems Accountabilities/systems enhancement

Staff development- General/Departmental orientation- development of materials

Evaluation, organization, Course Development

LifeServices Management Washington Pa Feb 2014-November2016

Privately Owned Assisted Living Facilities

Nurse Administrator/Director of Wellness

Responsible for care coordination for residents in assisted living and support services to seniors.

Deficit free survey

SENIOR LIFE Greensburg, PA Aug 2015 to Feb 2016

A provider of health care solutions for seniors living at home.

Executive Director

Compliance Officer, Living Independent for Elders (LIFE)

Directed Pennsylvania’s largest PACE provider (Program for All Inclusive Care for the Elderly). Oversight ofcensus and utilization for managed care delivery of healthcare and support services to seniors in their homes and communities. Directs program growth and expansion, development and implementation of new contracts and maintaining existing contracts with several hospital systems.

Key Contributions:

Met budgeted census goals by careful management of marketing team.

Limited 4th quarter 2015 rehospitalization rate to 1 percent.

PARAMOUNT SENIOR LIVING AT SOUTH HILLS/Peters Twp. Peters Township, PA 2013 to 2015

A leading provider of senior living services in the South Western region of Pennsylvania.

Executive Director

Directed two 120-bed personal care and assisted living facilities with a staff of 130.

Responsible for day to day operations, managing business plans in collaboration with corporate board.

Key Accomplishments:

·Developed and implemented timely and effective strategic plans for the center.

·Authored nursing policy and procedure for 16 bed skilled unit.

·Deficit free survey DHS

CHARLES MORRIS NURSING AND REHABILITATION CENTER Pittsburgh, PA 2011 to 2013

A facility of the Jewish Association on Aging.

Director of Nursing

Managed facility under Jewish Healthcare Foundation Long Term Care Champion grant to reduce 30-day hospital readmission rates. Coordinated use of Interact Tools – SBAR.

Key Accomplishments:

·Center awarded RAVEN grant (Reduce Avoidable Hospitalizations using Evidence-based Interventions for Nursing Facilities in Western Pennsylvania).

AMEDISYS HOME HEALTH AND HOSPICE Morgantown WV/Masontown,PA 2009 TO 2011

A provider of skilled care in patients’ homes.

Care Transitions Coordinator/Account Executive

Managed 75 accounts as RN Liaison to prominent facilities such as Acute Care SNF and ALF Physicians Wound Care Centers, developing home health and hospice business. Guided new staff as Mentor/Preceptor for care transitions hires.

Key Accomplishments:

·Developed quality business relationships with hospitals, physicians and skilled facilities.

·Created preferred provider agreements to continually ensure the quality of patient care

·#1 for Medicare referrals in region. Bonused all quarters eligible during tenure.

PENNMED CORP. Washington, PA. 2002 to 2009

Largest privately owned long term care organization in Pennsylvania with 19 facilities statewide.

Director of Nursing

Directed interdisciplinary team (IDT) daily in safe and effective delivery of quality care. Ensured compliance with state and federal guidelines, working closely with the nursing home administrator (NHA).

OTHER EXPERIENCE

Nurse Educator

MONONGALIA BOARD OF EDUCATION, Morgantown, WV, 1999 to 2002

Staff Nurse-Emergency Department

GREENE COUNTY MEMORIAL HOSPITAL, Brownsville General Hospital, Waynesburg, PA, 1994 to 1999

Education & Recognitions

Master of Science in Nursing, Waynesburg University, Waynesburg, PA, 2021

Bachelor of Science in Nursing, Waynesburg University, Waynesburg, PA, 1994

PHCA Quality Committee/Research

BLS Instructor

PA DHS MA TTT Certiified Trainer

Wound Care Certification, 2006

Infection Prevention Specialist, 2009

Advanced Cardiovascular Life Support (ACLS) Certified

Long Term Care Champion, RAVEN Program

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