Support Specialist Application Analyst
Resume:
Zachary Westman
Professional Summary
Driven Systems Administrator with three years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication, and collaboration.
Work History
St. Luke's - Human Resources Information Systems Analyst
Duluth, MN
12/2021 - 01/16/2023
●Migrated legacy HRIS system to new technology to minimize business impacts.
●Produced monthly reports using advanced Excel spreadsheet functions and application end syntax formulas.
●Resolved or escalated problem tickets to resolve user issues.
●Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
●Provided client support on system operation and troubleshooting.
●Conducted BOOMI integrations for independent integration issues requiring unique parameters.
Altec Industries - Network and Systems Administrator
Duluth, MN
02/2021 - 12/2021
●Oversaw installation of software programs and hardware systems to meet requirements.
●Provided network support services for devices such as hubs, bridges, routers, and other hardware.
●Monitored over 500 company-wide trouble ticket queues.
●Administered and prepared programs for IP addresses, developed network resources, and trained support personnel to provide Tier I support to end-users.
●Administered software licensing and purchasing for effective installation of the network.
Aunty’s Child Care - Network Administrator
Duluth, MN
09/2019 - Current
●Identified and immediately resolved issues with network devices.
●Installed, configured, and supported local area network (LAN), wide area network (WAN) and Internet system.
●Monitored stability of network and wireless services to deliver comprehensive stability.
●Provided required network documentation to inform management.
●Performed day-to-day LAN and WAN administration, maintenance and support.
Department of Defense - Material Management Application Analyst
Duluth, MN
01/2017 - 08/2020
●Improved resource allocation to promote efficiency and deadline management.
●Worked closely with the purchasing team, leveraging power of commodities and materials in outlining trade and distribution agreements.
●Maintained material control and information systems, supporting manufacturing and balancing inventory surpluses with customer demand.
●Monitored safety stock levels and established order policies to balance inventory availability with minimal investment.
Department of Defense - Administrative Support Specialist
Duluth, Minnesota
05/2014 - 01/2017
●Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
●Assisted coworkers and staff members with special tasks daily.
●Managed filing system, entered data and completed other clerical tasks.
●Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
********@*****.***
Duluth, MN 55803
Skills
●Active Directory Management
●SQL Database
●OS Imaging/PXE Boot
●Cisco CLI
●Business Software Applications
●Syntax
●User End Support and Continuity
●Enterprise Applications
Education
Expected in 05/2023
American Public University System
Charles Town, WV
Master of Science: Information Technology Project Management
12/2020
American Public University System
Charles Town, WV
Bachelor of Science: Computer and Information Systems Security
08/2019
American Public University System
Charles Town, WV
Associate of Arts: General Studies
05/2010
Hermantown Senior High School
Hermantown, MN
High School Diploma
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