Executive/ Administrative Assistant

Kristina L. Tippie

***** **** **., ******, ** ***53 214-***-**** ************@*****.***

Office Manager

Highly competitive, motivated, passionate, persuasive and articulate, able to achieve results others believed to be impossible. Results oriented administrative assistant experienced in multiple areas. Confident and poised in interactions with individuals at all levels. Detail oriented and resourceful in completing projects; able to multi-task effectively.

KNOWLEDGE OF PROGRAMS INCLUDE

CRMS Lotus Notes Microsoft Office Suite

Adobe Advantage

PROFESSIONAL EXPERIENCE

TrueVine Appliance Repair 06/2019 - 07/2022

Office Manager/Dispatcher

Create, schedule and dispatch service calls for multiple technicians daily.

Authorize and bill out payments to multiple warranty companies to ensure payments are received and dispute any discrepancies.

Exercise independent judgment in responding to customer complaints while providing resolutions.

Review and enter data into multiple databases and provide vendors information for accurate payment processing.

Determine needs of the office and set up and maintain various office files and logs, listings and manuals pertaining to assets and inventory.

Knowledge troubleshooting minor maintenance problems on equipment to ensure effective operations.

Order and maintain office supplies, and equipment as needed.

Responsible for receiving parts, logging in, assigning, and providing to appropriate technicians daily.

Address any/ all concerns internally and externally with technicians and customers.

Responsible for scheduling monthly team meetings, providing handouts as needed, and arrangement of catering to be provided.

Answer multi-line phones, check, respond, and update all email correspondence.

Generate weekly/monthly reports/ statistics, and provide input or suggestions of areas that need attention or improvement.

Responsible for introduction/set up of all new employees in systems, and update information as needed for personnel.

Other duties as assigned.

City of Dallas 1/2013 - 12/2018

S.r Office/ Executive Assistant

Under minimal supervision, performs advanced, administrative and confidential assignments assisting Executives

Exercises considerable discretion and independent judgment and can handle outside contacts with finesse and diplomacy.

Requires extensive knowledge of company operations, city policies, and organizational procedures.

Seek ways to improve efficiency; identify challenges, provide ideas for solutions and solicit assistance for resolution.

Acts as a liaison with other departments and outside agencies, including high-level staff such as CEOs, presidents, senior vice presidents and chiefs. Handles confidential and non-routine information and explains policies when necessary.

Determine needs of the group and set up and maintain various office files, logs, listings and manuals.

Handle complaint resolutions involving City Council’s Office, City Manager’s Office and CRMS coordinator for Dept.

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Create Service Requests, manage Customer Response Management System (CRMS) for the department, liaison for City Manager’s Office, City Council, and City Attorney’s Office

Facilitate tours, large meetings, prepare council briefings, and conduct and prepare presentations

Other duties as assigned

City of Dallas 3/2012 – 1 /2013

Office Assistant II (Stormwater Management)

Input data entry for the Stormwater Management Division in compliance with federal, state and City laws

Maintain customer service in resolution process of citizen complaints

Provide support to Executive and Managerial staff by preparing reports, scheduling meetings and other special events

Coordinated interaction between partnering agencies such as DART, TXDOT, USACE, ONCOR, and NTTA.

Assisted with fleet management and maintain meter keys for the department section

Provide excellent customer service internal and external stakeholders

Front desk coverage greeting citizens’, responding to citizens via email, in person, or phone

City of Dallas 1/2011 – 3/2012

Office Assistant (GIS/ Stormwater)

Provided customer service to internal and external stakeholders for Geographical Information Systems department

Prepared council briefings, Administrative Actions for the department

Provided data entry to include processing and service requests and updating information in specified databases

Stark Talent (Formerly Euro-staff) 10/2009 - 01/2011 Office Assistant II – (Street Services)

Maintained personnel files for the department

Processed receivers and encumbered funds for invoices using the AMS Advantage system

Provided customer service and worked in CRMS to process Service Requests

Responsible for maintenance of fleet inventory for all departmental equipment

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EDUCATION

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Salem High School 1999-2002

Core 40 Diploma

References available upon request

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