Salesforce Administrator Customer Consultant

Faiza Bajwa

******@*****.***

Qualifications Summary

Proficient in AppExchange, Agile Workflow, Process Builder, Lighting Consultant, User Story, Flow, Reports, Dashboard, Custom Objects

Experience as a customer consultant with strong interpersonal skills and broad business, technical and industry knowledge

Ability to comprehend, develop and effectively execute business plans, Working Knowledge on Sales Cloud.

Extensive experience in all aspects of financial statement preparation as well as reporting and analysis of full accounting cycles.

Well-established ability to demonstrate complex requirements to varied teams of internal and external stakeholders.

Adept at coordinating and communicating with multicultural teams of project resources to complete projects in time and budgetary constraints.

Experienced in all aspects of financial statement preparation as well as reporting and analysis.

Credited with excellent written and verbal communication skills, including strong capabilities in communicating with clients and internal team members with diplomacy and tact.

Technical Skills

Hardware/Systems/Languages: Windows XP, C++, SalesForce CRM

Engineering Software: B2Logic, Auto CAD, Maple, P-Spice

Business Software: Microsoft Office, Salesforce Dashboard and Reports

Career Experience

Salesforce Administrator 2022 - Present

RNF Solution

Proficiency in administrative tasks like Creating Roles, Profiles, Users stories, Email Services, Page Layouts, Workflow Alerts, Actions and Approval Processes.

Successfully integrated SalesForce with multiple out source programs to increase sales tracking, survey accuracy, IDP reach, and more.

Design of a standardized a Sales Process to be used by all team members in each service line and division based on Sales and Marketing preference and requirements

Create reports and dashboards for each geography within service lines based on necessary analytics

Auditing for data quality and training for users to increase quality usage leading to 100% of all required data included in Accounts (Historical Data)

Implement new integrations between Salesforce and Hubspot, Docusign, Zoominfo, Salesloft.

Research new applications and the benefits for each of the teams along with ease of use regarding Marketing, Mass Email, Reporting, and Sales

Manage the CRM database, Salesforce, including managing content and data uploads; administering the client and prospect calendar; designing and executing reports and dashboards; developing new fields for client insights; managing client mailing lists; and serving as project manager of the Salesforce committee.

Created workflow rules and defined related tasks, email alerts, and field updates.

Tera Consulting 2019 - 2021

Business Analyst

Created and implement a business process for receiving and shipping to vendors.

Built reporting account key financial metrics for quarterly earnings.

Assisted in developing KPIs and tracked KPI progress, presenting reports and insight to stakeholders.

Documented business processes and operating produces from scratch.

Gather information, analysed new product and services, and allocated relevant data to different departments.

Management Associate 2002 - 2003

Equipment & Field, Relay Protection and Customer Engineering, Consolidated Edison, New York, NY

Assisted in design of a backup transfer trip system for 345kV tie feeders at Farragut and Hudson (PSE&G) terminals

Identified scope of work i.e., equipment selection, environment review, project appropriation and design sketches.

Supervised engineering designers in the analysis of retail electrical service projects in Manhattan.

Supervised contractor work and ensured it followed company guidelines.

Planned the workload for both designers and contractors.

Managed and assigned overtime work schedules.

Technical liaison between Engineering and Substation Operations’ Construction and Protective Test System Groups for

installation and electrical testing of new transformers.

Assisted in teardown of failed transformer at East River station and preparation of the root cause failure analysis.

Prepared detail specification for replacement transformer and reviewed manufacturer’s drawings to ensure that physical requirements of station were met.

Volunteer Experience

Youth Group Leader: 2016 - Present

Lajna Ima’illah - Women’s Auxiliary Group, Volunteer, Queens, New York, NY (Worked 10-12 hrs/week)

Educate, Empower and Inspire young girls by developing different sets of skills. At the same time increasing their

self-confidence to go out in the world and fully express themselves as positive contributors to society.

Publication Secretary: 2014 - 2016

Incharge of all media related content of the Queens, NY branch.

USA Coordinator: 2009 - 2016

Review of Religions (International Monthly Publication) & Al-Fazl International Weekly Newspaper, Volunteer, Queens,

New York, NY (Worked 4-6 hrs/week)

Managed Accounting department

Provided Customer & Technical support

Supervised Supply Department

Organized goals & communicated with team

Teaching Volunteer: 2009 - 2010

Learning Leaders -P.S.33, Volunteer, Queens, New York, NY (Worked 4-6 hrs per week)

Assisted Teachers

Helped students with English and Math

Assisted PTA with various activities in School

Education

Polytechnic University, Farmingdale, NY

B.S. in Electrical Engineering

Contact this candidate