Kelsey Adams

Customer Service Executive

Memphis, TN 38141

advy5t@r.postjobfree.com

+1-901-***-****

I am anticipating on the start of my career in Management, as I’ve just completed my Bachelor of Business Administration in September of 2022. In addition to my education, I’ve gained ample experience and skills from the seven years I dedicated to the customer service industry. My work ethic is imperative within all professional settings, due to my agility and efficienct communication. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Security Officer

Securitas - Olive Branch, MS

April 2022 to Present

Server

Stoney River - Germantown, TN

January 2022 to September 2022

In this fine dining restaurant, we want each and every guest to have a phenomenal experience. Every protocol is met, from seating to greet, and even order taking. We do everything in a polite and professional manner. We are very knowledgeable in what we are serving, so that we are able to be very descriptive. In the few months I have worked here, I have been highly motivated to elevate within this industry. Server

O'Charley's Restaurant + Bar

April 2018 to January 2022

As a server, I ensure satisfaction amongst all guests. I fulfil the needs of diners by giving all necessities for taste and cleanliness. Being a team member, I assist other staff members in areas they lack in. I enjoy working for O’Charleys and the experience has motivated me to advance my skills, in fine dining. Server/Waiter

Southern Hands Family Dining - Memphis, TN

November 2019 to July 2020

• Welcomed guests as they arrived

• Took orders

• Served food

• Checked on guests frequently

• Bussed tables

• Kept the restaurant clean and sanitary

Volunteer Work

Transformative Adult Day Services - Holly Springs, MS April 2019 to July 2019

Volunteer work is a necessity to completing a bachelor’s in Social Work. While studying, I had to pleasure of spending a day at this center, entertaining the patients that were there. Sales Consultant/Customer Service

Office Depot OfficeMax - Memphis, TN

March 2017 to December 2017

Assistance with coping and printing.

Floor assistance.

• Responsible for retail sales and ad sales

• Performed onsite, in-store retail sales

• Successfully negotiated sales of over 200 dollars Hostess

Logan's Roadhouse - Memphis, TN

December 2016 to March 2017

At the host stand, I would welcome guest into the restaurant, get a count of the total party, and proceed to sitting them at a table.

I also assisted servers in cleaning their tables, as it made both of jobs easier. The restaurant was soon to be out of business, so I began applying other places and left for Office Depot. Cashier

Burger King - Memphis, TN

October 2015 to December 2016

Cashiering at Burger King, I would greet guest in a welcoming manner and proceed to take their order. Being sending their order to be prepared, I would double check to ensure I heard and entered everything correct. I would then take their payment in exchange for a receipt. After working for at Burger King for a year, I wanted to earn more money. I eventually resigned and began at Logan’s.

Education

Bachelor's in Business Administration

Strayer University - Tennessee

January 2020 to September 2022

Bachelors in Social Work

Rust College - Holly Springs, MS

August 2017 to December 2019

Skills

• Customer Service (4 years)

• fast learner (10+ years)

• Sales (4 years)

• Server (4 years)

• training

• Organizational Skills

• Word

• Cooking

• Microsoft Office

• MS Office

• Powerpoint

• Security

• Social work

• Restaurant experience

Languages

• Spanish - Beginner

Certifications and Licenses

Tennessee Alcoholic Beverage Commission

January 2021 to January 2026

This is a 5-Year server permit that allows me to server any beverage containing alcohol. Assessments

Customer focus & orientation — Proficient

January 2021

Responding to customer situations with sensitivity Full results: Proficient

Sales skills — Proficient

January 2021

Influencing and negotiating with customers

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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