MICHELLE

ODUMODU

346-***-****

advy5i@r.postjobfree.com

PROFESSIONAL SUMMARY

Over five years' experience providing excellent customer relation services and promoting 3 years of C-level support. Versed in compliance and recordkeeping requirements. Proactive problem-solver skilled in conflict resolution, schedule management and travel coordination.Well organized, goal oriented and diligent in providing innovative services in a dynamic environment.

SKILLS

Microsoft office proficiency

Meticulous attention to detail

Self-directed

Time management

Strong problem solver

Communication and collaboration

Administrative recordkeeping

Customer engagement

EXPERIENCE

Customer Verification Specialist

Instantteams Katy, Texas

November 2022 - Current

Verified and obtained required referral, authorization, or pre-certification prior to services being provided.

Facilitated timely verification of insurance benefits and financial clearance.

Evaluated unique patient identifiers for clinical purposes, billing and collections process and compliance with state and federal regulatory requirements.

Head Teacher

Krosa Model Schools NIgeria, Nigeria

November 2018 - June 2022

Incorporated opportunities for students to collaborate, think critically and problem-solve.

Performance monitoring & management of staff and students

Aligned student learning objectives and lesson plans with state and district curriculum requirements.

Evaluated student work to identify learning gaps, monitor effort and give written feedback.

Communicated with parents on students' academic progress, behavior and challenges to learning.

Kept organized academic records and reports for progress tracking.

Executive Assistant to the Director

Absolute Nectar Logistics Baltimore, MD

January 2016 - September 2018

Answered telephone calls, email requests and written correspondence to achieve internal and external communication objectives.

Developed presentations, reports and minutes of meetings for department.

Handled routine responses to telephone and email inquiries on behalf of executives.

Coordinated scheduling for internal and external meetings, travel plans, conference calls and day-to-day executive obligations.

Mailed letters, sent emails and memos regarding important announcements and events.

Arranged transportation and accommodations, facilitating executive travel.

Collaborated with other members of admin team to provide seamless support for company.

Used discretion, confidentiality and good judgment to protect c-level matters.

Data Collator

HERMANN & CROSS LTD NIGERIA

July 2011 - June 2015

Interpretation of Process Engineering Flow Scheme (PEFS)

Production of Corrosion Management Drawings (CMD) with the aid of AUTOCAD software

Identification and sensitization (Intelligent Computer Aided Design) of corrosion hotpots on CMD

Extraction of relevant data from Pipeline and Instrumentation Drawings (P&ID)

Collation of data on Microsoft Excel spreadsheet

Data transfer into Ultrasonic meter.

EDUCATION

B.Sc - Microbiology

Abia-State University, Nigeria

October 2005

Negotiating skill training (In House Training) Crucial conversation training (In House Training) Customer service relationship ( Cousera) New Product Development ( Cousera)

INTERESTS

Reading,Cooking and trying new things LANGUAGE Native English

LANGUAGE

Englishaspose_nerdinfographic_0_4.5

Native

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