Customer Service Representative
Resume:
MICHELLE
ODUMODU
****************@*****.***
PROFESSIONAL SUMMARY
Over five years' experience providing excellent customer relation services and promoting 3 years of C-level support. Versed in compliance and recordkeeping requirements. Proactive problem-solver skilled in conflict resolution, schedule management and travel coordination.Well organized, goal oriented and diligent in providing innovative services in a dynamic environment.
SKILLS
Microsoft office proficiency
Meticulous attention to detail
Self-directed
Time management
Strong problem solver
Communication and collaboration
Administrative recordkeeping
Customer engagement
EXPERIENCE
Customer Verification Specialist
Instantteams Katy, Texas
November 2022 - Current
Verified and obtained required referral, authorization, or pre-certification prior to services being provided.
Facilitated timely verification of insurance benefits and financial clearance.
Evaluated unique patient identifiers for clinical purposes, billing and collections process and compliance with state and federal regulatory requirements.
Head Teacher
Krosa Model Schools NIgeria, Nigeria
November 2018 - June 2022
Incorporated opportunities for students to collaborate, think critically and problem-solve.
Performance monitoring & management of staff and students
Aligned student learning objectives and lesson plans with state and district curriculum requirements.
Evaluated student work to identify learning gaps, monitor effort and give written feedback.
Communicated with parents on students' academic progress, behavior and challenges to learning.
Kept organized academic records and reports for progress tracking.
Executive Assistant to the Director
Absolute Nectar Logistics Baltimore, MD
January 2016 - September 2018
Answered telephone calls, email requests and written correspondence to achieve internal and external communication objectives.
Developed presentations, reports and minutes of meetings for department.
Handled routine responses to telephone and email inquiries on behalf of executives.
Coordinated scheduling for internal and external meetings, travel plans, conference calls and day-to-day executive obligations.
Mailed letters, sent emails and memos regarding important announcements and events.
Arranged transportation and accommodations, facilitating executive travel.
Collaborated with other members of admin team to provide seamless support for company.
Used discretion, confidentiality and good judgment to protect c-level matters.
Data Collator
HERMANN & CROSS LTD NIGERIA
July 2011 - June 2015
Interpretation of Process Engineering Flow Scheme (PEFS)
Production of Corrosion Management Drawings (CMD) with the aid of AUTOCAD software
Identification and sensitization (Intelligent Computer Aided Design) of corrosion hotpots on CMD
Extraction of relevant data from Pipeline and Instrumentation Drawings (P&ID)
Collation of data on Microsoft Excel spreadsheet
Data transfer into Ultrasonic meter.
EDUCATION
B.Sc - Microbiology
Abia-State University, Nigeria
October 2005
Negotiating skill training (In House Training) Crucial conversation training (In House Training) Customer service relationship ( Cousera) New Product Development ( Cousera)
INTERESTS
Reading,Cooking and trying new things LANGUAGE Native English
LANGUAGE
Englishaspose_nerdinfographic_0_4.5
Native
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