Customer Service Hardware Technician

CONTACT

Bachelor of Science

Information Technology

November, 2019

National Open University

Nigeria Certificate In Education

Computer/Mathemathies

Federal College Technical Asaba,

Nigeria

HONORS AND AWARD

Title: Wrestler

Issuer: FRSC

Award Date: Thu 2017

Title: CCNA

Issuer: CISCO

Award Date: Fri 2018

Title: MCSE

Issuer: Microsoft

Award Date: Sat 2029

Title: COMPTIA A+

Issuer: COMPTIA

Award Date: Sat 2020

REFERENCES

Available upon Request

OKEKE EMMANUEL CHIKELUE

PERSONAL INFORMATION

Date of Birth: 1985-04-22

Degree Level: Bachelor

Gender: Male

Total Experience: 9 Years

Industry: Government Relations

Current Position: IT Officer

OBJECTIVE:

Experienced in Networking Engineering and computer hardware technician looking for middle level management position where strong passion for computers, troubleshooting, testing, installing, fixing and maintaining different types of computer hardware, laptop and software is utilized, also become reliable in sale and technical support engineer in all aspect, also be able to assist the company or organization toward achieving its mission.

WORK EXPERIENCE

IT SENIOR OFFICER 2013-Till Date

FEDERAL ROAD SAFETY CORPS

• Computer Hardware & Network Engineering Experience

•

• 1. Computer Hardware & Network Engineering June 2013-Present Federal Road Safety Corps, Abuja, Federal Capital Territory (Nigeria) Senior Office June 2013-Present INFORMATION TECHNOLOGY (FRSC, Abuja, Federal Capital Territory (Nigeria). Successfully collaborated in integration of a multifaceted network of Windows environments by setting up multilayered protocols

Delivered real time troubleshooting consulting services for complex computer networks at a client\'s site Designed and implemented a more effective network system protocols leading to optimal functioning of workstations • Solved customer difficulties in the topic of software issues and PC hardware • Installed new hardware ensuring full integration with currently existing systems • Kept related and network devices allocated appropriate resources for efficient functioning • Prepared reviews on network and network applications monitoring and comparing their performance against historical data • Coordinated with IT network suppliers • Supplied standby assistance on PC-related problems to all of the end users, as needed. • Install and troubleshoot standard computer networks • independently repair individual and isolated PC problems • Ensure appropriate setting up of compound computer networks by organizing and coding systems of wires and cables. 1. Installation: Multiple Types of Hardware, Windows, Linux and Mac Systems, Software, Microsoft Outlook, All Applications, Antivirus

2. Troubleshooting: Accurate Identification of Hardware Problems or Failures, Desktop Computers, Laptops, Printers, Computer Servers and Workstations Management 3. Computer Networks: Lan/Wan/Man & Cabling

4. Routers & Switches: Good Understanding Of Static, Dynamic Routers And Vlan,Vlsm. 5. Networking Specific Technologies:(Tcp, Udp, Dhcp, Dns, Smtp, Tcp/Ip, Ftp,Rip,Ospf,Mp- Bgp, (Vprn), Ospf, Isis, Qos/Traffic-Engineering,Mpls(Ldp&Tdp),Segment- Routing,Igrp,Eigrp,Mpls,Ipsec,L2tp,Pptp,Ssl,Vpls, L3vpn,Evpn,Vxlan, Snmp, Voip, Vlans, Subnetting, Super netting, Trunking Virtual Networking, Ips,802.1x, Wan Acceleration, Url Filtering, Adc, NetFlow, Load Balancers and Network Monitoring Tools. Cisco Meraki Lan/Wlan and Sdwan Implementation. 6. Hands-On Experience Configuring Cisco and Nokia (Alcatel Lucent) Routers, Switches and Related Network

7. Equipment :Cisco Crs, Cisco Asa, Isr, Asr, Catalyst/Nexu, Switches, Palo Alto Ngfw, And Nexus. Nokia Alu 7750 Sr1s/7s, And 7250 Ixr. E.t.c

8. Operating Systems: NX-OS, SR-OS, IOS-XR. COS, Cisco Meraki LAN/WLAN and SDWAN implementation

9. Administration of Cisco-Routers, Switches, ISR, WAP, ACI, Meraki. configuring the Cisco ISE,VoIP Collaboration technologies, CUCM,

10. acceleration, URL filtering, ADC, NetFlow, load balancers and network monitoring

•

*************@*****.***

+234 806-***-****

EDUCATION

SKILLS

PERSONAL SKILLS

1. Good at finding fast and effective solutions to various problems. 2. Very organized and disciplined.

3. Respectful well-mannered and punctual.

4. Willing to learn more

5. Critical Thinking (analytical creative innovative) 6. Interpersonal skills (respectful relationship building collaborative) 7. Problem solving (decision making insightful intuitive) 8. Motivated (dedication energy hardworking)

9. Strong technical knowledge specific to business function and segment 10. Very strong mathematics and reading comprehension skills. 11. Excellent understanding of how to navigate tools and procedures. 12. Demonstrated physical capability (e.g., manual dexterity). 13. verbal communication skills

14. Strong organization and planning skills

15. Strong interpersonal / relationship management skills 16. Work well with others in a team environment

17. Self-motivated; Self- starter

TECHNICAL SKILLS

1. Critical thinking, High Technical, Problem-solving Skills, Mathematical skills, Innovative thinking, Active learning, Troubleshooting, organization skills. Basic computer software skills. Strong multi-tasking ability., 2. Good understanding of legal guidelines for area security and public safety 3. Some experience with report writing

4. Outstanding surveillance and observation skills 5. Critical thinker and problem-solving skills

6. Team player

7. Good time-management skills

8. Great interpersonal and communication skills

KEY SKILLS AND COMPETENCIES

1. Always ready for the unexpected

2. I Can work at heights in adverse outdoor weather conditions 3. Thrives in an environment where the pace is fast and deadlines are tight 4. Can effectively manage own time during busy spells. 5. Proven track record in supporting large network estates 6. Excellent oral and written communication skill

7. Excellent problem solving and troubleshooting skills 8. Experience in troubleshooting current Microsoft operating systems and office applications.

9. Basic network knowledge of networks and network systems. 10. Expert Level of Computer Hardware Intelligence 11. First-Rate Understanding of Regular Hardware Issues, Protocols and Applications

12. Able To Work Continuously for Long Hours Including While Performing Active Work, Bending and Climbing

13. Outstanding Customer Service Skills with The Highest Number of Positive Reviews

14. Polished Communication and Presentation Skills 15. Capable of Interfacing with Peers as Well As Upper-Level Management, Exceptional Organizational and Time Management Skills. 16. verbal communication skills

17. Strong organization and planning skills.

LANGUAGES

ENGLISH (Full professional)

Contact this candidate