Service Representative Customer

DENISE EDWARDS

**** ****** **** **. ************. OH 43068 614-***-**** Email: ************@***.***

Qualification Highlights:

Customer Service Professional with 20 years' experience interacting with the public. Highly qualified in service-based. Strong team player and leader. Utilizing strong technical and interpersonal skills to enhance organizational efficiency and profitability. Outstanding communication and interpersonal skills. Excellent customer service through active listening and problem solving. Hands-on Customer Service Manager effective in motivating others to reach their optimum potential. Demonstrated excellent verbal and written communication skills. Accustomed to fast-paced, high-pressured positions, ability to prioritize multiple tasks, meet deadlines, and provided quality service.

Computer Skills:

Connect, MS Office, Nice, WebNAS, Lexis-Nexis, MS Excel, MS Office, Outlook, FDR, TSYS, File Net, Data Entry, Share Point, First Assist, MBWS (Mortgage Banking Workstation), MSP (Mortgage Servicing Platform), ER (Early Resolution), Web-Phone, and 10 key calculator

Work Experience:

Prologistic: Victoria Secret - Reynoldsburg, OH

Forklift Operator 9/2022- 1/2023

•Comprehend and follow written, verbal and computer delivered direction

•Utilize math skills to verify quantities, make adjustments fill out worksheets

•Operate Warehouse Management System (WMS), radio frequency scanners

•Solid attention to detail, ability to follow directions and apply problem solving skills

•Ability to identify product and match numbers

Acloche: Wallick Community Center

Property Manager Assistant 7/2022 - 8/2022

•Manage more 200 rental properties by advertising and filling vacancies

•Review and process leasing applications, credit checks, and back ground checks

•Establish rental rates and price, recommend strategies to maximize profitable and revenue

•Met with potential tenants to show properties, explain occupancy terms, and rent

•Respond to customer inquiries and deliver emergency 24 hour on-call services to tenants

•Converted potential tenants to actual tenants, building strong relationships to encourage long-term rental and minimize turnover

Pozent: AmeriHealth Caritas - Philadelphia, PA

Remote Claim Service Provider 3/2022 - 6/2022

•Resolve inquiry on first contact, while ensuring inquiries are addressed to customer's satisfaction

•Follow-up with providers, if necessary, by using all resources in an efficient and timely manner

•Communicate complex healthcare information in a understandable and relatable way to providers

•Pend claims requiring and initiates action to obtain required information

•Forward service form requiring to external department, intervention, and/or appropriate person

•Monitor outstanding inquiries and works with staff to identity and resolve areas of non-compliance

•Reconcile audit discrepancies, by making appropriate changes or corrections to avoid recurrence

•Maintain, review, and verify quality audit reports through the claims processing system, database, and/or subsystem

Acloche: Watts - Groveport, OH

Scissor Lift Operator 11/2021 - 2/2022

•Pulled orders for the shipping side via scissor lift, order pickers, and pallet jacks

•Pull online customer orders using a scan gun and pack items in a timely manner

•Use scissor lift to pick product and/or cartons orders

•Scan product, put on shipping label, and send out product

•Organize warehouse inventory in a way that was both effective and efficient

Acloche: L. Brands - Reynoldsburg, OH

Merchandise Processor 9/2021 - 11/2021

•Comprehend and follow written, verbal and computer delivered direction

•Utilize math skills to verify quantities, make adjustments fill out worksheets

•Operate Warehouse Management System (WMS), radio frequency scanners

•Solid attention to detail, ability to follow directions and apply problem solving skills

•Ability to identify product and match numbers

Client: VSP - Columbus, Ohio

Customer support 1 - 1/2020 - 4/2020

•Assist customers with online purchasing

•Payment processing/payment collections eligibility verification

•Check orders, Shipping status and Stock Availability

•Correct and adjust lens and process warranty placements

•Handle requests and queries appropriately

Client: Chase Polaris - Columbus, Ohio

Mortgage Customer Service Representative 9/2019-12/2019

•Responds to customer verbal and/or written inquiries about their mortgage loan.

•Help resolve inquiries on mortgages via repayment plan or deferment plan.

•Coordinates and expedites customer's payments before delinquency or foreclosure status.

•Review, examine, and process claimant files, maintain confidential claim files

Cleint: Alliance Data - Columbus, Ohio

Collections CSR 5/2019-08/2019

•Take ownership over assigned work and review financial documents

•Organize work schedule to complement working hours in multiple time zones

•Handle constructive criticism and make necessary changes to improve performance

• Generates, distributes, reconciles, and analyzes reports.

Client: Graffiti Foods - Reynoldsburg, Ohio

Food Lab Tech Assistant 1/2019-04/2019

•Responsibility for seeing both details and overarching processes.

•Provide high level service by responding to customer inquiries via email communication.

•Conduct thorough research into customer's questions and providing quality responses.

•Maintain professionalism and work to establish a positive rapport with every customer.

Elite Remodeling - Columbus, Ohio

Executive Assistant 6/2015-12/2018

•Undertake the task of receiving calls, take messages and routing correspondence

•Develop and carry out an efficient documentation and filing system

•Maintain diary, arrange meetings and appointments and provide reminders

•Take dictation and minutes and accurately enter data

•Monitor office supplies and research advantageous deals or suppliers

Verizon - Hilliard, Ohio

Core Credit Finance Advisor 2/2014 - 1/2017

•Responsible for providing an all-inclusive comprehensive.

•Customer service, Provided technical support for an-or equipment issues.

•Met or exceeded service and quality standards every review period.

•Gathered and verified all required customer information for tracking purposes.

•Defused volatile customer situations calmly and courteously.

Express Scripts - Dublin, Ohio

Mail in Pharmacy Customer Service Representative 6/2013-12/2013

•Accurately and efficiently prepared prescription orders

•Verified prescription information and dosage

•Entered patient and order information into the computer system

•Processed and submitted insurance claims

•Provided quality customer service to patients and other healthcare providers

Tele performance - Columbus, Ohio

Customer Service Representative 8/2013 - 10/2013

•Changes or cancellation orders, coordinating with factory personnel as needed.

•Processed accurate credit memos and literature orders

•Managed high call volume with tact and professionalism.

•Acted professionally and patiently when addressing negative customer feedback.

•Initiated operations improvements to improve overall call center productivity.

PNC Bank - Columbus, Ohio

Online banking Representative 2/2013 - 7/2013

•Managed customer calls in a complex, fast-paced and challenging call center environment.

•Performed customer service functions while solving customer problems and assured satisfaction.

•Resolved service and technical problems for customers by asking clear and specific questions.

•Gathered and verified all required customer information for tracking purposes.

•Effectively managed a high-volume of inbound and outbound customer calls.

NCO Financials - Dublin, Ohio

Collections Specialist 9/2009 - 12/201

•Prepared various operational, proofs, and accounting adjustments.

•Collected past due receivables, and set up payment arrangements.

•Analyzed and organized office procedures, such as bookkeeping and clerical services.

•Answered inbound calls, assisted customers with account information, and technical support.

•Improved call center functionality and service capacity by resolving customer complaints quickly.

Rehabilitation Service - Commission Columbus, Ohio

Clerk 3 - 1/2004 - 7/2009

•Analyzed and organized office procedures, such as bookkeeping and clerical services

•Responded to written and telephone requests for clients, mail duties, filing.

•Managed high call volume with tact and professionalism.

•Effectively managed a high-volume of inbound and outbound customer calls.

•Managed call center from initial start-up to full operational status.

Chase Bank - Westerville, Ohio

Customer Service Representative 3/1995 - 9/2003

•Defused volatile customer situations calmly and courteously.

•Effectively managed a high-volume of inbound and outbound customer calls.

•Prepared reports and communication for senior management and clients.

•Met or exceeded service and quality standards every review period.

•Addressed and resolved customer product complaints empathetically and professionally.

Education:

Eastmoor High School - Diploma 3.75 GPA

American School of Technology - Certificate of Medical Billing (2004)

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