Store Manager

TONY VAUGHN Prosper, Texas ***** 469-***-**** ***********@*****.***

Qualifications Profile

Diverse background including Bachelor’s degree in Business Management and retail/pharmaceutical management provides a unique outlook on how to ensure client needs are met in a fast paced, deadline driven environment

Oversee “big box” retail store by collaborating with store leadership teams to monitor, analyze, report and improve store management and fiscal operations.

District Trainer for Store Managers in Training (SMIT) providing leadership, coaching and developing of professional competencies for future Store Managers

Effective leadership skills that drive results through strong customer service, staff development, problem solving, and communication

Demonstrated ability to increase quality and performance results through on-going coaching and training of team

Identifies problems, investigates, recommends innovative solutions to improve and streamline new and current processes.

Professional Experience

WAL-MART 2018-2023

STORE MANAGER

Increased top line sales from $77m- $94m in four years.

Improved store controllable profit from 6% to 9% year over year.

Improved store turnover from 133% to 85%.

Consistently maintain shrink target as set forth by company guidelines.

Analyze market information and translate into strategic plan to increase brand loyalty and customer engagement.

Trained and developed 7 team leads to successful Coach (Assistant Store Manager) roles within the market.

Exceeds company standard consistently with customer and associate accident-free months.

CVS Health 2001-2018

STORE MANAGER

Resource to team managers by providing expertise on key customer issues, team staffing and management, store operations and company policies and procedures.

Ensure store operates according to financial and operations policies by providing day-to-day guidance to team members, monitoring compliance to operation policies, procedures and metrics, and ensuring adherence to quality expectations.

Identifies new approaches to enhance current service to grow the company and drive program performance.

Prepare and disseminate information to the team through monthly team meetings, weekly team huddles, and daily correspondence as needed.

Manage and distribute daily workload amongst associates to ensure productivity and compliance within metrics.

Train, coach and assist new and existing associates on all aspects of the Program as well provide mentoring and daily assistance.

Directs and oversees physical inventory process and shortage control program in partnership with loss prevention to achieve expected results.

Monitor and analyze store results regularly to identify trends affecting performance against budget.

Execute quarterly marketing plans and manage warehouse inventory, driving effective implementation and cost effectiveness.

Educational Background

Bachelor of Business Management

Texas A&M university – Commerce, Texas

ACCREDITATIONS

Paragon Award 2006

Outstanding Manager Award 2002

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