Clerk Customer Service

Clarice Harris

Address: *** ********* ***, *********, **, 30253

Mobile: 470-***-****

Email: ***************@*****.***

Billing Clerk Customer Service Pharmacy

Professional Executive Summary

Incredibly talented and accomplished customer centric professional, with over 5 years of customer care experience. As this resume will illustrate, I have proven the ability to learn, adapt, and continuously improve myself in an everchanging environment, and you will notice that I have the experience, training and education required to exceed performance.

Education

Middle Georgia State University, Macon, GA January 2019-Present

Currently Pursuing Bachelor of: Nursing

Summary of Related Skills: Customer Service Technology Application Oral Communication Public Speaking Written Communication Decision Making Technical Competence Critical Thinking Interpersonal Skills Multitasking Attention to Detail Dependability Manages and Organizes Information Flexibility Problem Solving Prioritization Teamwork Organization Active Listener Resource Allocation Time Management Knowledge Management Collaboration Sustainment Flow of Goods & Services Creativity Innovation

Operating Systems/Software: Microsoft Office Suite Microsoft Excel Microsoft Word Microsoft PowerPoint Microsoft Outlook Microsoft Publisher SharePoint Adobe Windows 10

Professional Work Experience

CVS- Customer Care Support June 2022- September 2022

Responsible for incoming customer communications by phone, email and online chat

Making outbound calls/ faxing physicians for prescription clarification

Rx substitutions and formulary changes

Multi-tasking between patient referrals while maintaining excellent customer service

Walgreens, Macon, GA- Lead pharmacy technician May 2021- February 2022

Providing excellent and effective communication with every patient

Receiving and verifying the accuracy and authenticity of prescriptions

Typing prescriptions into computer under patients’ file

Verifying insurance

Process third party billing claims

Accept payment for prescriptions

Assist with prior authorization completion

Product dispensing

Releasing correct medications to patient

Shelf maintenance and inventory counting

COVID-testing and vaccinations

Kroger, Macon, GA-pharmacy technician August 2017-November 2020

Receiving and verifying the accuracy and authenticity of prescriptions

Verifying insurance

Processing third party billing claims

Accept payment for prescriptions

Assist with prior authorization completion

Use technology to help maintain accurate patient records, medication inventory, and orders

Professional References

Pauline Evans, TP Trucking Trucking Business Owner

Email: **********@*****.***

Markel Greene, USAFB Contracting Specialist

Email: ******.******@**.**.***

Contact this candidate