Administrative Assistant Customer Support

Masarath Rasheed

**** * ******** *** **** *, Chicago, IL 60645.

Mobile: +1-773-***-****

Email: ********.*******@*****.***

Career Objective

Obtain a challenging position in the field of “Home Care / Health Care / Customer Support” and have the opportunity to work with professional, enthusiastic individuals who strive for excellence and growth of a reputable organization that welcomes creativity.

Summary Profile

Effective communication skills and good analytical and decision making ability. Dedicated to Professionalism and having the ability to complete the given task within the time frame. Positive attitude, Friendliness and Flexibility and achieve success in job.

The ability to function successfully in both team and independent work environments.

Have the ability to work as a Training Tracking Portal Coordinator / CCP Trainer / An Administrative Assistant.

Highest Academic Qualification:

B.A (Bachelor of Arts) from Osmania University, Hyderabad, India.

Passed in First Division, Major in Political Science, History and Sociology in the year 2012.

Achieved 6 Credit Scores in Early Childhood from Harry S Truman College (Chicago).

IT Skills : MS Office

Certifications : Certificate from SHADAN WOMEN’S COLLEGE OF ENGG & TECHNOLOGY for participating and securing 72 % Marks in the National Level Online Quiz in Knowledge Based Skill Test for Computer Professional -1.

Experience 1:

Sahara Home Care

Dec 2016 – Till now

Designation: Training Tracking Portal Coordinator

Current Job Responsibilities:

Auditing the monitoring policies (Monthly Calls, Quarterly Calls, Hiring, Home Visits).

Initial Job Responsibilities:

Worked as a Trainer for Home Care Aid.

Forward Client Referrals to Illinois Department of Ageing and do follow ups on the Case status.

Run Background check from IDPH.

Scrutinize the validity of the official documents (SSN / State ID / Driver’s License / Educational Documents / Medical Examination Form / Vaccine Certificates / Vaccination Declination Form).

Scanning the Validated official documents.

Scheduling for In Service Training (Registering them for Online Training and scheduling them for In Person, assisting them in completing the quizzes).

Assisting in issuing checks to the workers during peak hours on Pay Day.

Assisting with any issues between the workers and Home Care Aid and resolving them.

Answering multiple inquiry calls at Reception.

Scheduling HCA Trainings (In Service and Pre Service) for the HCA’s.

Your’s sincerely,

Masarath Rasheed

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