Customer Service Delivery Driver
Resume:
Spenc'r Rickerson
Client Relations Manager/Recruiter
Claremont, NC 28610
***************@*****.***
Looking for management or HR opportunity. I have experience and im looking to grow with a company Authorized to work in the US for any employer
Work Experience
Delivery Driver
Flowers of Charlotte - Charlotte, NC
February 2022 to March 2023
Drive your own vehicle to deliver flowers to customers in a timely manner Navigate a variety of routes throughout the city while adhering to a time schedule Load and unload floral arrangements to be delivered Complete logs and report
Must have a working phone with Whatsapp to communicate and receive delivery updates Contract Recruiter
ABM Industries, Inc. - Charlotte, NC
August 2021 to February 2022
• Manage full-cycle recruiting for multiple searches to bring the best talent to each role and partner with hiring teams to assess short and long term hiring requirements
• Meet with managers and HR to discuss their hiring needs and formulate strategy; design and coordinate the hiring process
• Post job ads on professional sites, job sites and social media
• Create and implement innovative sourcing strategies to identify and attract high quality candidates and build talent pipelines include diverse candidates
• Screen resumes for qualified candidates
• Conduct initial phone screens
• Schedule interviews for internal team and clients
• Select and present qualified candidates to hiring teams
• Advise hiring managers to help them make better hiring decisions Client Relations Manager/ Recruiter
Debbie's Staffing - Mooresville, NC
March 2018 to July 2021
Manage temporary employees at client’s site in MSP environment. Assist in maintaining sound client relationships and partnering with HR, the executive management team, production supervisors and production leads.
Assist in handling employee relations and counsel temporary employees, as needed. On-floor coaching of temporary associates, and inspection for quality and safety. Provide orientation for new hires.
Support HR and supervisors regarding leaves of absences, sick time, injuries and workers compensation. Achieve staffing objectives and needs as defined by business unit. Conduct interviews evaluate applicants and enter corresponding information into database. Maintain corporate and client guidelines and controls to ensure compliance. Accept new candidates' applications and enter into SAP. Assist in processing of weekly payroll.
Onsite Manager/Recruiter
Staffmark - Mooresville, NC
June 2016 to March 2018
Responsible for all staffing related functions required to provide exceptional service to our customer and temporary employees in MSP environment. Have experience doing documentation by using knowledge of Statement of Work. Assigned to accounts that have a separate P&L statement from a branch. Manage Employees at different client sites.
Assist in maintaining sound client relationships and partnering with HR, the executive management team, production supervisors and production leads.
Assist in handling employee relations and counsel temporary employees, as needed. On-floor coaching of temporary associates, and inspection for quality and safety. Provide orientation for new hires.
Support HR and supervisors regarding leaves of absences, sick time, injuries and workers compensation. Achieve staffing objectives and needs as defined by business unit. Conduct interviews evaluate applicants and enter corresponding information into database. Maintain corporate and client guidelines and controls to ensure compliance. Accept new candidates' applications and enter into Kronos. Assist in processing of weekly payroll
Mental Health Technician
Strategic Behavioral Center - Charlotte, NC
March 2015 to June 2016
Collaborative professional partnership with physicians, psychiatric nurses and social workers Conducts both informal and formal psycho-educational, recreational and interpersonal skills development groups
Observes and records patients' behaviors and interactions towards prescribed treatment goals Maintain and update medical records, clinical documentations Manages the activities of daily living for the facility and insures correct employee to resident ratio on each hall.
Proactively demonstrates problem solving skills and the ability to effectively communicate with those involved
Continuously alert to potential safety risks and unsafe conditions Coordinate care within a multidisciplinary team framework. Teller
PNC Bank - Spring Hope, NC
April 2014 to March 2015
Responsibilities Provide service to bank customers by conducting appropriate transactions and meeting the needs of customers by referring them to appropriate departments in the bank. ESSENTIAL DUTIES:
Receive checking and savings deposits: verify cash and endorsements, receive proper identification for cash back, and issue receipts of deposit. Examine checks deposited and determine proper funds availability based on regulation requirements and complete Hold Notices. Process savings withdrawals. Cash checks: verify endorsement, receive proper identification, and ensure validity. Identify counterfeit currency. Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies. Cross-sell bank products and services. Refer customers to the proper department for issues that cannot be resolved at the teller line. Count and roll loose coins. Overhead Cleaner
GCA Services - Rocky Mount, NC
April 2012 to September 2013
Performed daily GMP to make sure warehouse was up to FDA standards. Also drove a scissor lift to ensure the cleanliness of the facility from ceiling to floor. Chemical Operator II
Novozymes, North America, Inc
January 2011 to April 2012
Separating enzymes received from the Fermentation stage using the Drum Ultra Filtration system in an effort to Obtain target Ph, NTU, RI, Spin down, and water activity.
Monitor all associated equipment such as stand tanks and related set points per equipment. Perform calculations in reference to expected yield of product. Troubleshoot Drum filtration equipment in a goal to continue forward production in addition to making adjustments as per PMD parameters.
Calculate all associated chemical additions required per production batch number. Clean Drum filtration system and all associated equipment using CIP cleaning system per SOP protocol.
Calibrate Ph probe to all relevant equipment. Perform daily GMP. Liaison with team supervisor, lead operator, and peer operators in order to achieve daily responsibilities not related to equipment operation SALES REPRESENTATIVE
Verizon/A- Wireless - Wake Forest, NC
November 2009 to August 2010
To sell the customers the best products Verizon has to offer, and also to educate the customer so that they are comfortable with the products and services. Also maintained the store's inventory on an excel spreadsheet for the phones and accessories and ordered more when needed.
Insert customers into and excel spreadsheet to keep track of costumer contact information and to know when to do customer callbacks.
SALES REPRESENTATIVE
AT&T - Greenville, SC
August 2008 to February 2009
To sell the products AT&T has to offer. Also to educate the customer so that they are comfortable with the products and services, also checked store inventory on weekly basis and ordered more phones and/or accessories when needed.
ORDER PICKER
C&S Wholesale Grocers - N Hatfield, MA
May 2006 to December 2006
Received orders from different stores for meat, dairy, and produce, printed out a list of items needed to be picked
Education
Bachelor's in Business management
Southern New Hampshire University - Raleigh, NC
January 2019 to Present
High school diploma or GED
Skills
• Talent Acquisition
• Interview
• Human Resource
• Sales
• Scheduling
• Organizational Skills
• Microsoft Excel
• Customer Service
• Customer Relations (4 years)
• Onsite
• Account Management
• Business Development
• MSP
• Kronos
• Workers' Compensation
• Produce Experience
• Manufacturing
• HR sourcing
• Social media management
• CGMP
• FDA Regulations
• Warehouse Supervisor Experience
• ATS
• SAP
• Taleo
Assessments
Attention to detail — Proficient
October 2020
Identifying differences in materials, following instructions, and detecting details among distracting information
Full results: Proficient
Customer focus & orientation — Highly Proficient
October 2020
Responding to customer situations with sensitivity Full results: Highly Proficient
Work style: Reliability — Highly Proficient
July 2019
Tendency to be dependable and come to work
Full results: Highly Proficient
Call center customer service — Highly Proficient
October 2020
Applying customer service skills in a call center setting. Full results: Highly Proficient
Work style: Conscientiousness — Highly Proficient
October 2020
Tendency to be well-organized, rule-abiding, and hard-working Full results: Highly Proficient
Recruiting — Proficient
November 2019
Managing the candidate sourcing and selection process Full results: Proficient
Customer service manager — Proficient
October 2020
Managing customer service representatives and resolving customer issues Full results: Proficient
Sales skills — Highly Proficient
September 2019
Persuading reluctant customers to buy products or services, and influencing and negotiating with customers to meet sales goals.
Full results: Highly Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Professional reference
Demarkus West -supervisor 919-***-****
Wilbur Pender- Recruiter 252-***-****
Sean Parker- Warehouse supervisor 919-***-****
Contact this candidate