Front Desk Data Entry

Kerstin Diaz

***** * ***** **, *** **** Surprise, AZ 85379

************@*****.***

Summary

Highly motivated hands-on hotel management professional brings 15 years + experience of successfully providing the highest quality of customer service satisfaction and delivers first rate business and operations management.

Demonstrates the ability to effectively manage and motivate culturally diversified staff, maximize productivity, and efficiently control costs.

Highlights

Customer Service Project Management Staff Management Account Management

Team Leadership and Training Data Analysis Proficient Multi-Tasker Promoting Marketing

Time Management Managing Budgets Attention to Detail Account Auditing

Work History

Hotel Manager April 2017 to June 2022

Summit Inn Hotel

~ Manage day-to-day activities of hotel property and Staff members

~ Planning, organizing, and directing all hotel services including

~ Front Desk operations, maintenance, and housekeeping activities

~ Deliver high quality customer care and complaint resolution

~ Coordinating all conferences and banquets

~ Interviewing new hires

~ Training new employees in customer service and data entry.

~ Auditing online reservations and Direct Billing accounts

~ Promoting and Marketing the Business

~ Maintaining weekly work schedule

~ Auditing timecards and managing payroll

~Trouble-shoot any issues arising in hotel operations

~ Auditing all online reservations, including setting up seasonal rate plans.

~Writing Standard Operation Procedures (SOP’s) for daily tasks and operations.

Hotel Supervisor February 2007 to April 2017

Summit Inn Hotel

~ Supervising all activities of employees of the front desk

~ Ensuring that all guests are provided with hotel policies and service.

~ Ensuring that all guests are safe and secure while staying at the Hotel.

~ Managing all charge backs.

~ Auditing hotel rooms and coordinating with Housekeeping and Front Desk Manager.

~ Assisting Hotel manager with conferences and banquets.

~ Assisting Hotel manager with interviewing and training new employees.

~ Auditing Cash registers and scheduling daily Bank deposits and sending out daily sales reports.

~ Ordering office supplies and managing all shipping and receiving packages for the Front office and Housekeeping.

~ Maintaining daily, monthly, and yearly sales reports in MS office.

Education& Training

High School Diploma,

Dortmund Germany, Graduated in 1984

Secondary School,

Art School for Fashion and Design, Graduated in 1986

Associates Degree

Sales Specialist, Graduated in 1989

Completed numerous seminars in customer service, sales strategies, loss prevention and time management.

Officiant in Microsoft Office

Successfully completed blueprint reading and photometry classes.

Language, fluent in English and German

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