Support Specialist Desktop

David C. (DC) Simpson

*** ******** ****

Alvin, Texas 77511

Mobile Phone: 832-***-****

E-mail: ******@*****.***

Summary Statement: I am a professional IT Administrator with a team player attitude, and a commitment to excellence in Customer Service. With extensive experience in Customer Service Software Support for all Microsoft 365 product, Desktops, Network Hardware, Operating Systems, Peripherals, and Infrastructure experience, I can be an asset to any Technology team.

SKILLS: Experienced Administrator in:

Microsoft 365 Small Business, Exchange Online, Microsoft Teams, Microsoft 365 Fast Track

Active Directory, DNS, DHCP, WINS, GPO

Microsoft Exchange Server 5.5, 2003, 2007, 2010, Exchange Online

Network Management including TCP/IP, LAN, WAN, NSA and Firewall Management, and Switch management.

Extensive experience with Backup and Disaster Recovery including Veritas and Symantec Backup Exec, Acronis, Datto Systems and others.

Microsoft Office 2000, 20003, 2007, 2010, and 2013 and Office 365.

Extensive Experience in Software Support and Vendor Liaison with all clients for a wide variety of Vendors, including: Dell, HP, NetGear, QuickBooks, WinTac, Sage, Cisco, Symantec, Datto, and all Microsoft Products.

Professional Experience:

Microsoft 365 Concierge Ambassador – September 2015 to Present

Executed, managed and lead Office 365 customers (small business 10-300 licenses) through the Onboarding process

Assisted Office 365 customers with configuration of onboarding tools and processes technology

Analyzed, developed and communicated key Onboarding process and technology improvements for Office 365 Onboarding for the deployment cycle

Developed and maintained effective working relationships with engineering, marketing, Enterprise Services\Support and field sales and partner teams to deliver key business metrics

Assist Microsoft 365 Business clients with Authentication issues with Azure Active Directory, Exchange Online, Teams, and SharePoint Online

Assist Microsoft 365 Business clients with adding vanity domain to Microsoft 365 tenant and configuring all DNS settings for client domain

Assist Microsoft 365 Business clients with any questions or issues with Microsoft Office 365 family of products, including Outlook, Word, Excel, OneNote, Teams SharePoint Online, Azure Active Directory, Bookings, OneDrive, Planner, Project and Visio

Senior System / Network Administrator – February 2014 to July 2015

High Standards Technology Houston, TX

Managed up to 7 System and Desktop Engineers

Administer Customer Premise Equipment and Internal Infrastructure.

Responsible for Planning, Implementation, and Administration of Backup and Disaster Recovery utilizing Symantec Backup Exec, Datto Systems, and others.

Administered Hyper V 2008 and 2012 Virtual Servers for select clients.

Administered and maintained Server 2003, 2008, and 2012, Active Directory, Group Policy, DNS, DHCP, and SQL Servers for all clients and internally.

Administered and maintained Small Business Server 2003, 2008 and 2011, and Exchange Servers 2003, 2007, 2010, and 2013, and Office 365 Administration.

Administered and managed Desktop OS Windows XP, 7, 8 and 10.

Maintained and supported all network infrastructure including, LAN, WAN, WIFI, Router, Network Security Appliances, Firewalls, Switches, cabling and cabling infrastructure for all clients.

Systems Administrator / IT Department Manager - July 2007 to January 2014

Sunrise Express Grand Island, NE

Entrusted by owners with complete management of all Information Technology for entire company, including: Purchasing, Network Infrastructure, Design, build, and maintenance for Servers, and IT Service as a Profit Center supporting more than 200 clients.

Managed a team of up to 8 System and Desktop Engineers.

Designed and Built 2003 Domain including 2 Domain Controllers, SQL Servers, DB2 Servers, 8 Load Balanced Terminal Servers, Exchange 2007 and 2010 Servers, File Servers, and Print Servers. Migrated Server 2000 Domain, and built to 17 Servers in Domain, with multiple Remote Sites.

Provided Remote Desktop and Terminal Server Support for all end users utilizing Wyse and HP Thin Client Terminals.

Provided connection support for Wyse and HP Thin Client Terminals connecting to Citrix and Citrix XenApp Servers.

Project Manager on Project to upgrade Phone System. Replaced existing 20 year old analog phones with new Avaya Digital Phone System. Replaced and configured over 200 Handsets, built and configured Voice Mail Server, and joined remote offices into single 4 digit dial groups.

Project Manager responsible for installing and configuring Black Fiber connections to all internal Campus Buildings.

Project Manager responsible working with Vendor to bring Fiber over Ethernet 100 mbps Down/Up circuit to main building from OC3 8 miles distant.

Responsible for cutting printing costs by over 11,000.00 per year, by reducing printing from 50000 copies per month to less than 20000 copies per month. And centralizing over 50 workgroup and desktop small printers to a few Enterprise Class Copier / Printers with lower cost per copy. Also, began purchasing paper by the Truckload instead of a case at a time. The new Enterprise copiers paid for themselves in less than two years.

Completed transitioning of Company service model from traditional Break/Fix model to Managed IT Services model.

Responsible for Planning, Implementation, and Administration of Backup and Disaster Recovery utilizing Symantec Backup Exec, Datto Systems, Acronis, Novastor, Carbonite, and others.

General Manager - January 1991 - June 2007

Abacus Business System, Inc Grand Island, NE

Started as Field Technician and held positions as, Senior Engineer, Network Engineer, Procurement Manager, and was General Manager when Company closed.

Responsible for Sales, Purchasing, Desktop support and Network Support for over 1000 Customers.

Provided Server Administration including design, build and configuration for Servers from NT to 2008, including Small Business Servers 2000, 2003, 2008 and 2011, SQL Servers 2000, 2005, 2008, and 2012, Exchange Servers 5.5, 2000, 2003, and 2007, Active Directory Administration, DNS, DHCP, and GPO Administration for all clients.

Provided Remote Desktop, Terminal Server, and Citrix Server Connection Support for all end users utilizing Wyse and HP Thin Client Terminals.

Served as Purchasing Manager responsible for all Purchase for Resale to clients. Managed Vendor contacts and relationships and cost control. Maintained Dell Premier Dealership status for almost 20 years.

Provided Computer diagnostics and repair for all clients.

Responsible for Planning, Implementation, and Administration of Backup and Disaster Recovery utilizing Symantec Backup Exec, Datto Systems, Acronis, Novastor, Carbonite, and others.

One of 3 Team leaders for local County Government Contract to provide security and IT Maintenance for all County Systems, Desktops, Networks, and Peripherals. Maintained and managed over 1500 network devices including mobile units in County Vehicles, including the first Computers in Sheriff Squad Cars in the county. These were connected to County Administration and Law Enforcement Servers through a proprietary Wireless Network spanning the entire county.

Provided Switch, Router, LAN, WAN, Wireless Administration specializing in Cisco and Sonic Wall premise equipment.

When company sold to Sunrise Express, stayed on with new company and continued to maintain customer equipment and assist in transition to new management.

Started transition of Company Business Model from a traditional Break/Fix model to a Managed Services Provider model, with steady recurring revenue from a contractual client base.

EDUCATION:

Certification, Computer Diagnostics and Repair Hardware,

Control Data Institute Houston, TX – Graduated with Certification

CERTIFICATIONS:

CompTIA A+ CERTIFICATION

Equivalency with 30+ years experience to MCSE

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