Customer Service Call Center

CHRISTINE MANSFIELD

Blairsville, PA *****

724-***-**** - **********@*****.***

PROFESSIONAL SUMMARY

Well organized and knowledgeable Front End manager, 19 years of retail floor and leadership experience. Able to stay calm under pressure and quickly resolve customers complaints, concerns and to address issues. Multitask environment. Independently solves problems and keeps teams on task to handle everyday work load. SKILLS

Prevention Strategies

Merchandising Expertise

Refunds Exchanges and Adjustments

Reporting and Performance Analysis

Flexible Work Schedule

Accurate Money Handling

Scheduling and Time-Tracking

Health and Safety Procedures

Cash Handling and Reconciliation

Customer Service Process

Improvement

Maintaining Clean Work Areas

Opening and Closing Procedures

Team Management

Front-End Support

Implementing Pricing Strategies

Handling Complaints and Inquiries

Employee Relationships

Job Assignments

Information Updates

Call Center Customer Service

Hygiene Standards

Cash Drawer Balancing

Credit and Cash Transactions

Telephone Reception

Confidence and Drive

Answering Customer Questions

WORK HISTORY

11/2003 to Current Frontend Teamlead

Walmart

Maintained strong customer relations and effective customer service standards. Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

Oversaw cashier operations, bookkeeping and security. Coached employees through day-to-day work and complex problems. Evaluated employee performance and made recommendations for improvements. Motivated employees to perform at peak productivity with morale-boosting programs.

Recorded financial transactions and performed account reconciliations. Worked with security staff and law enforcement on shoplifting and vandalism response.

Managed shelf inventory and customer-focused loss prevention strategies. Developed and implemented robust training and mentoring strategies. Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.

Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Trained team members in successful strategies to meet operational and sales targets.

Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.

EDUCATION

06/1986 High School Diploma

Hempfield Area Senior High School - Greensburg, PA

Contact this candidate