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Call Center Customer Service

Location:
Rochester, NY
Salary:
17.00
Posted:
March 17, 2023

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Resume:

Caretta G Williams

Vaccinations

Rochester, NY **609

advy18@r.postjobfree.com

+1-585-***-****

I’m vaccinated against COVID-19 and I’ve received my booster,I’m current on all other test and immunizations.

Authorized to work in the US for any employer

Work Experience

Home Health Aide

HCR

February 2022 to Present

I assist people with there adl’s with meals, dressing, bathing, whatever is listed in there care plan. DSP/Caregiver

Heritage Christian Services - Rochester, NY

July 2018 to Present

I enjoy working with a diverse population, I love people, And I’ve been known to turn a frown upside down.I love to support people of all ages.

PCA

Tender Loving Family Care - Rochester, NY

May 2021 to March 2022

I supported people with different disabilities, I love making a positive difference in people lives.I no longer work for this company, I obtained my HHA at HCR home care,and obtained employment with them Assistant Manager

United Refining Company kwik -fill - Rochester, NY March 2016 to July 2018

I managed the store, with 5 cashiers working under me, I was able to settle disputes between cashiers and customers, I was in charge of inventory, payroll, etc Education

GED in Academics

Family Learning Center - Rochester, NY

May 1997 to October 1997

Skills

• Cooking

• Food Preparation

• Caregiving

• Developmental Disabilities Experience

• Medication Administration

• Home Care

• Meal Preparation

• Direct support

• Laundry

• Autism experience

• ADLs

• Applied behavior analysis

• Senior care

• Dementia care

• Hospice care

• Special Education

• Hospital Experience

• Behavior Management

• Special Needs

• Toddler Care

• English

• Customer service

• Front desk

• Call center

• Vital Signs

Certifications and Licenses

DSP

July 2018 to Present

I took a course online at Heritage Christian Services November of 2018.Where my title changed from Resident Counselor to DSP

PCA

May 2021

I acquired this certification at Tender Loving Family Care, soon after completing I was right to work,I no longer work for this company

Assessments

Home health aide skills — Proficient

May 2020

Providing care to patients in a home setting

Full results: Proficient

Work style: Reliability — Expert

January 2022

Tendency to be reliable, dependable, and act with integrity at work Full results: Expert

Electronic health records: Best practices — Completed May 2020

Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Completed

Nursing assistant skills — Completed

July 2020

Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Completed

First aid — Proficient

August 2020

Treating common medical emergencies

Full results: Proficient

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

Additional Information

I have over 25 years of caregiving experience, Im responsible, caring, energetic, full of ideas to help make people day to day living enjoyable as possible.



Contact this candidate