Call Center Customer Service
Resume:
Caretta G Williams
Vaccinations
Rochester, NY **609
********.**@*****.***
I’m vaccinated against COVID-19 and I’ve received my booster,I’m current on all other test and immunizations.
Authorized to work in the US for any employer
Work Experience
Home Health Aide
HCR
February 2022 to Present
I assist people with there adl’s with meals, dressing, bathing, whatever is listed in there care plan. DSP/Caregiver
Heritage Christian Services - Rochester, NY
July 2018 to Present
I enjoy working with a diverse population, I love people, And I’ve been known to turn a frown upside down.I love to support people of all ages.
PCA
Tender Loving Family Care - Rochester, NY
May 2021 to March 2022
I supported people with different disabilities, I love making a positive difference in people lives.I no longer work for this company, I obtained my HHA at HCR home care,and obtained employment with them Assistant Manager
United Refining Company kwik -fill - Rochester, NY March 2016 to July 2018
I managed the store, with 5 cashiers working under me, I was able to settle disputes between cashiers and customers, I was in charge of inventory, payroll, etc Education
GED in Academics
Family Learning Center - Rochester, NY
May 1997 to October 1997
Skills
• Cooking
• Food Preparation
• Caregiving
• Developmental Disabilities Experience
• Medication Administration
• Home Care
• Meal Preparation
• Direct support
• Laundry
• Autism experience
• ADLs
• Applied behavior analysis
• Senior care
• Dementia care
• Hospice care
• Special Education
• Hospital Experience
• Behavior Management
• Special Needs
• Toddler Care
• English
• Customer service
• Front desk
• Call center
• Vital Signs
Certifications and Licenses
DSP
July 2018 to Present
I took a course online at Heritage Christian Services November of 2018.Where my title changed from Resident Counselor to DSP
PCA
May 2021
I acquired this certification at Tender Loving Family Care, soon after completing I was right to work,I no longer work for this company
Assessments
Home health aide skills — Proficient
May 2020
Providing care to patients in a home setting
Full results: Proficient
Work style: Reliability — Expert
January 2022
Tendency to be reliable, dependable, and act with integrity at work Full results: Expert
Electronic health records: Best practices — Completed May 2020
Knowledge of EHR data, associated privacy regulations, and best practices for EHR use Full results: Completed
Nursing assistant skills — Completed
July 2020
Providing nursing aid to patients using knowledge of relevant equipment and procedures. Full results: Completed
First aid — Proficient
August 2020
Treating common medical emergencies
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
I have over 25 years of caregiving experience, Im responsible, caring, energetic, full of ideas to help make people day to day living enjoyable as possible.
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