Joshua J. Lombard

**** ****** *** advxyn@r.postjobfree.com

Memphis, TN 38111 901-***-****

Objective:

To find a career in the home mortgage industry that allows me to show my great customer service and leadership skills.

Professional Experience:

Mortgage Solutions of Colorado 8/19-Present

Retail Loan Processor

My primary responsibilities as a retail loan processor is to ensure accuracy of loan application documents, as well as coordinating with all departments and following Fannie Mae/Freddie Mac guidelines along with staying compliant with HUD and TILA-RESPA regulations.

·Proficient in Conventional, FHA, VA, Rural Development (RD), Tennessee Housing Development Agency (THDA), Shelby County Down Payment Assistance (SCDPA) and HomeReady programs.

·Review all credit documents following Automated Underwriting System (AUS) findings prior to sending to underwriting for review.

·Initial Underwrite on files based on credit, income, assets, property information and AUS findings prior to underwriters review.

·Pre-Determine underwriting conditions based off the loan application and initial borrower documents.

·Review any conditions underwriting provides regarding credit documents and contact the Loan Officer and customer to collect correct/ missing documentation.

·Contact attorney’s offices to coordinate title work, corrections or additions needed and schedule closing dates and times for customers.

·Coordinate with closers on final closing conditions that may be needed before closing takes place.

·Ensures credit file is completed and accurate for investors review.

·Worked with Loan Officers across the country in different regions to ensure state programs were met for loan accuracy.

Mortgage Investors Group

Loan Processor 1/16-8/19

My primary responsibilities as a loan processor is to ensure accuracy of loan application documents, as well as coordinating with all departments and following Fannie Mae/Freddie Mac guidelines along with staying compliant with HUD and TILA-RESPA regulations.

·Proficient in Conventional, FHA, VA, Rural Development (RD), Tennessee Housing Development Agency (THDA), Shelby County Down Payment Assistance (SCDPA) and HomeReady programs.

·Review all credit documents following Automated Underwriting System (AUS) findings prior to sending to underwriting for review.

·Review any conditions underwriting provides regarding credit documents and contact the Loan Officer and customer to collect correct/ missing documentation.

·Order appraisals from MercuryVMP or VA and schedule accordingly with appraisers to meet closings.

·Input appraisal information and contact the appraiser if any corrections are needed from my review and/or underwriting review.

·Contact attorney’s offices to coordinate title work, corrections or additions needed and schedule closing dates and times for customers.

·Coordinate with closers on final closing conditions that may be needed before closing takes place.

·Ensures credit file is completed and accurate for investors review.

AutoZone Store Support Center

Commercial Sales Center Specialist 12/13- 1/16

As a call center specialist, I worked with customers over the phone with ordering auto parts, assisting with special requests, and problem solving. I was responsible for handling National Accounts with ordering, as well as, store issues with customers. In addition, I also made outbound calls to customers for upcoming events, parts issues, and auto parts questions.

·Parts ordering for national accounts including Carhop, American Auto Shield and Your Mechanic.

·Set up, as well as, ordering stock for all Sears Automotive locations nationwide.

·Main contact for Ancora Automotive Institute for tool ordering for college graduates.

Physiotherapy Associates

Patient Service Manager 11/12 – 12/13

Competencies

Customer Satisfaction Microsoft Office (Excel, PowerPoint, Office 2013)

Establishing Focus Business Development Strategies

Communication Business Flexibility

Education:

Southwest Community College 09/07 - 05/08

Culinary Arts Major

Ridgeway High School 09/03 - 06/07

Volunteer Activities:

Boy Scouts of America 09/95 - 04/06

I was honored to accept the title and responsibility of Eagle Scout in the spring of 2006. For ten years I served in a variety of leadership roles including two years as the Senior Patrol Leader of Troop 200.

Professional References:

Upon Request

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