CAROL SOSA

South Plainfield, NJ *****

908-***-**** advxye@r.postjobfree.com

CUSTOMER SERVICE & SALES REPRESENTATIVE

SUMMARY: Highly qualified bilingual individual and results driven professional demonstrating solid interpersonal, communication and problem solving skills. Resourceful support professional with over 20 years of experience working in a diverse corporate environment. Focused in providing excellent customer service, achieving all company goals and objectives. Responsible, energetic and goal oriented with an impressive performance record and well rounded background in optimizing internal performance.

SKIILLS/QUALIFICATIONS:

Customer Service Customer Focus Office Management

Data Entry Multi-tasking Building Relationships

Problem Solving Administrative support Operation Support

Listening/Phone Skills Time Management Data Collection

Calendar Management Product Knowledge Communication/Organizational Skills

NJ Notary Public/Team player

TECHNICAL SKILLS: Proficient in Microsoft Office: Word, Excel, PowerPoint, Outlook

Customer Relationship Management (CRM) Software, SAP, Concur, Epicor Prophet21, AS400/ACS

Type 80+wpm, Fluent in English/Spanish

NJ Notary Public

EDUCATION & ACADEMIC EXPERIENCE

Bachelor of Science in Business Administration – Sales & Marketing

DeVry University, North Brunswick, NJ

PROFESSIONAL EXPERIENCE

PVH CORP, Bridgewater, NJ. 12/2018 – Present

Allocations Analyst

Make key decisions regarding divisional inventory. Manage orders vs inventory to ensure order fulfillment and meeting of financial estimates. Allocate and pic to ensure a steady flow of pick tickets to the distribution centers in combination with achieving customer expectations. Analyze stock spreading, oversold problems as well as tracking intake of merchandise required to fulfill customer orders. Daily reporting against monthly financial estimates including detailed evaluation and explanation.

Manage priorities for multiple brands/divisions to ensure financial estimates are achieved.

Analyze the order file vs incoming production each month to evaluate/call out any issues in achieving financial estimates.

Daily evaluation and analysis of financial estimate vs current state of business including details of unconfirmed vs confirmed and status of inventory. Speak to reach and call out any potential issues that will have financial impact to achieving the month’s estimate.

Track inbound deliveries of merchandise needed to fulfill monthly financial estimates.

Evaluate oversold styles and manage resolution in a timely manner, thereby maximizing shipping potential based on priority. Partner with account support/sales to resolve issues.

Monitor “Need by Dates” to ensure that dates are in line with the order file. Partner with production to resolve issues so goods arrive on time to meet customer requirements and financial estimates.

Monitor movement of goods from shipment from vendor to receipt at warehouse. Identify and any potential issues. Partner with Production, Warehouse, Traffic/Transportation to insure goods in stock on time to meet customer requirements and financial estimate.

Prioritize container receipts for the warehouses in order to maximize warehouse productivity.

SOLVAY USA, INC, Princeton, NJ. 12/2017 – 04/2018

Group Administrator/Supply Chain Specialist (Contract)

Corporate headquarters for several business units in North America and leading chemicals producer worldwide. Solvay is a multi-specialty chemical company. Solvay innovates and partners with customers in diverse global end markets. Its products and solutions are used in planes, cars, smart and medical devices, batteries, in mineral and oil extraction, among many other applications promoting sustainability.

Provide assistance and support in Performance Polyamides North American Supply Chain group and manage all administrative functions.

Responsible for organization and setup of meetings on calendar as necessary for VP, Manager and company staff.

Order office supplies and maintain record all company receipts.

Handle and manage two corporate group credit cards and submit expense reports Monthly in Concur.

Provide support and assist in arranging business travel, transportation for VP, Manager and company staff.

Coordinate company events, activities including lunches, team building events, and celebrations.

Responsible for organizing to assist and support to VP in SLP project in Mexico translation and working in a team for SLP project.

Responsible for organizing and planning of guests, invitations, agenda, schedules and updates.

Communicate and participate in weekly meetings and follow up through email.

Data order entry SAP transactions, enter orders, create purchase orders, handle service receipts, goods receipt.

Managing import resale products for Engineering Plastics.

Input data and updates of forecasts into APO.

Participate, assist PowerPoint and coordinate Pre-SOIP meetings monthly.

Understand knowledge of various products and services.

AUTOMANN, INC, Somerset, NJ. 10/2014 –09/2017

Sr. Customer Service Representative

Ability to establish and maintain a positive and professional relationship with co-workers, clients and visitors; ability to relate well and effectively in diverse workplace and with a diverse client population.

Determines requirements by working with customers.

Answers inquiries by clarifying desired information, researching, locating and providing information.

Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.

Full fills requests by clarifying information; completing transactions, forwarding requests.

Sells additional services by recognizing opportunities to up-sell accounts, explaining new features.

Maintain call center database by entering information.

Keeps equipment operational by following established procedures; reporting malfunctions.

Updates job knowledge by participating in educational opportunities.

Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

CAROL SOSA 908-***-**** · advxye@r.postjobfree.com Page 2

ADDTEQ, INC., Edison, NJ 06/2012-08/2014

IT Recruiting/Administrative Support

Created, assigned and updated content information in software management system. Atlassian tools used are JIRA tracking software and Confluence team collaboration.

Delivered executive-level support to top managers, including the CEO, General Manager, and Project Manager. Scheduled and arranged meetings.

Match IT professionals to available C2C contracting positions, including through advertisements on job portals such as CareerBuilder, Dice, Monster, Indeed.

Negotiated optimal contract terms in close conjunction with clients & vendors, directly contributing to continued profitability and goal achievement.

Fulfill regulatory requirements such as e-verification for new hires as part of the onboarding process. Directly interact with consultants and assist with resume writing and job placement. Attend on campus events and career fairs.

Performed administrative functions, including telephone reception, data entry into company databases.

Consistently build and develop relationships and grow them into clients. Communicate with internal/external resources throughout the sales cycle.

Delivered executive-level support to top managers, including the CEO. Scheduled and arranged meetings.

Continually evaluate past performance and strategies and strive to develop effective, customized tactics that will help the company realize revenue goals. Develop knowledge of Android versus IOS platform and job requirements, as well as company software tools.

JERSEY PRECAST, Trenton, NJ

Executive Assistant/Sales/Project Management Support 06/2005-06/2012

Assigned and updated project specifics in Microsoft Excel, including company, product, estimates and revenue. Delivered executive-level support to top managers, including the CEO, General Manager, and Project Manager. Scheduled and arranged meetings.

Estimated projects cost with various precast products. Reviewed and verified estimates prior to submission to general contractors. Produced detailed scopes of work and customer proposals.

Performed administrative functions, including telephone reception, data entry into company databases, and supply procurement. Spearheaded planning and setup of annual trade shows. Build solid relationships with customers to drive satisfaction and retention.

Managing calendars, making travel, meeting and event arrangements.

Honored with a 5-year service award (2010).

CAROL SOSA 908-***-**** · advxye@r.postjobfree.com Page 3

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