Rhonda Mangaroo

Lawrenceville, GA ***** 678-***-**** advxyc@r.postjobfree.com LinkedIn

IT Project Manager

Project Management Solution Design End User Support Deliverable Tracking

Highly motivated and tech nically savvy project manager – capitalizing on progressive experience in leading and supporting complex business and technical technology led transformation projects with impacts across multiple s, end users, and cross-functional stakeholder groupss. Solutions driver who bridges the gap between business and technology managing a holistic view of enterprise operations and business impactswhile envisioning the bigger picture, optimizing output, and thinking creatively to meet deadlines by proactively anticipating problems. Constantly improves established processes to best suit the project needs, which leads to improved deliverables. ProvenTask driven professional with ability to adjust and adapt andto changing program conditions and time constraints. learn in tight timeframes – immediately deploying skills in challenging situations and projects. Change agent, value-added business resource, and data-centric asset.

Areas of Emphasis/Core Competencies

Project Management

Strategic Planning

Tactical Execution

Schedule & Milestone Management

Analytical Problem Solving

Business Process Improvement

Integration Initiatives

Stakeholder Engagement

Project Scope, Goals, & Deliverables

Agile Methodologies

Change Control & Management

Multi-Level Collaboration

Budget Management

KPI & Metric Management

End-User Training

Professional Experience

SENIOR BUSINESS ANALYSTBA & ERP & IT PROJECT MANAGER Imerys – Roswell, GA 5/2011 – Present

Entered as a business analyst and promoted to senior business analyst before being tapped to take on the project management function. Drive full project management scope with excellent command of theand delivery activities for full project management lifecycle process and IT transformation programs.across software launch and integration including AX 2009 for 7 different business units. Define user responsibilities, develop key metrics, create project schedules, track needed milestones, and bring projects from concept to go-live o- time and in budget. Manage scope creep beyond initial requirements, identify requirements defects, and author change management processes.

Define project plan, develop KPI metrics, track activities and milestones, and deliverables that help to navigate enterprise programs from concept to go-live on- time and on budget.

Manage project scope in accordance with terms of SOW, and support change control processes throughout the program.

Partnered with the Microsoft development team to uncover solutions to requirement defects and the application development team to generate resolutions for outstanding project risks. Worked with SI partners (eg., Microsoft) to assess, report, and manage remediation efforts for defects uncovered during product and integration test cycle execution.

Skillfully dDefined business process requirements, RTM, eveloped process flow diagrams, control governance procedures, s to simplify requirements, manage risks, and ensure consistent alignmentaligned to leading practices and with project and oorganizational objectives.

Defined design governance procedures to manage custom requirements and to ensure alignment and consistency with organizational objectives. (eg., 80% fit to standard design & build)

Defined business process requirements based on leading practices

Owned key post-implementation role that encompassed preparing functional testing, constructing design documentation, and facilitating issue analysis. Provided oversight and support for prescribed testing strategy, test plan, execution and control governance for full lifecycle of test activities (product, integration, and UAT).

Acted as an integral partner to cross-functional business units – reviewing test issues, cross-training, performing targeted assessments and upgrades, and examining cost effective solutions.

Redefined metrics to determine segregation of functional conflicts and boost reporting accuracy.

CREDIT ANALYST Pool Corporation – Norcross, GA 3/2004 – 5/2011

Oversaw full spectrum of multimillion-dollar accounts receivable, profit analysis, lost statements, account balances, and daily bank deposits. Cultivated a data-centric and detail-oriented environment while analyzing customer spending trends to prevent over exposure and reduce write-offs and reviewed accounts bi-annually for credit limit increases/decreases. Upheld strong documentation and compliance standards aligned with forward business objectives.

Served as a value-added resource to the assistant branch manager, regional sales manager, and divisional credit manager.

Trained and supported all incoming analyst in the region and provided remote training for the Southeast region.

Education

MASTER OF SCIENCE – BUSINESS ANALYTICS Mercer University – Atlanta, GA

BACHELOR OF ARTS – BUSINESS ADMINISTRATION, CONCENTRATION IN FINANCE Mercer University – Atlanta, GA

CSM Certification

PMP Certification – In Progress

Technical Competencies

Microsoft Dynamics AX SAP S/4 HanaHANA Microsoft SharePoint Microsoft Vison Microsoft Office Suite Google Workspace

Blue Horseshoe Flintfox Create Forms QuickBooks Peachtree Accounting Parts Handler Remedy Ticketing Prelude

PowerBI Tableau RStudio SnagIt 9th edition Sable Software Cherwell

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