Call Center Inbound
Resume:
XOCHITL ISABEL BARBEITIA
***********@*****.***
To obtain a position in a rewarding and challenging environment where my skillset will be utilized and can be further developed.
Highlights: -Basic Computer Skills -Bilingual, Fluent in English & Spanish -Determined -Safety Conscious - Adaptable -Strong communication skills -Problem solving -Organized -Fast learner JOB EXPERIENCE:
Maximus (CDC, Centers for Disease Control and Prevention) 02/2020-01/2021 Provide Knowledgeable responses to numerous telephone inquiries in a corteous, timely and professional manner
Maintain appropriate documentation of phone inquiries Utilize databases and written materials to look up and provide information to telephone inquiries
Maximus (Medicare CMS, Inbound Call Center) 06/2022 – 02/2023 Assisting callers in finishing online applications Completing daily electronic call logs Adhering to privacy rules
Connecting callers with leadership as needed Maintaining up-to-date knowledge of regulations and policies as they apply to the healthcare programs we service Completing all assigned training as necessary
Desert Ridge Marketplace 01/2018 – 09/2019
Performs general cleaning and minor maintenance duties in the mall area, adjacent walks and grounds. Provides assistance to mall visitors and other employees as necessary
Amazon Distribution Center 06/2017 – 01/2018
Worked at a rapid pace to meet tight deadlines to meet required productivity various numbers of items. Transported goods from shelves Followed proper selection procedures as established by the company EDUCATION -High School Diploma / 2015 – Cesar Chavez High School REFERENCES -Available Upon Request
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