Customer Service Clerical

Jul **** Current

CAROL COMBS

Professional Summary

Seasoned manager with more than 13 years of experience in fast-paced work environment . Excellent customer service and working as a team leader. Track record of achieving exceptional results in looking at sales each day to achieve a higher goal in sales. Working side by side with each staff member so they know the importance of each customer that walked into the business. Skills

Active Listening Customer and Personal Service

Sales and Marketing Social Perceptiveness

English Language Administration and Management

Service Orientation Critical Thinking

Monitoring Judgment and Decision Making

Management of Personnel Resources Active Learning

Time Management Negotiation

Systems Analysis Systems Evaluation

Learning Strategies Personnel and Human Resources

Education and Training Mathematics

Management of Financial Resources Clerical

Computers and Electronics Management of Material Resources Law and Government Mechanical

Public Safety and Security Transportation

Programming Equipment Maintenance

Installation Troubleshooting

Repairing

Experience

Regional Manager

Dairy Queen Grill & Chill Winchester, VA

Resolve customer complaints regarding sales and service. Oversee regional and local sales managers and their staffs. Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate or other subjects of sale. Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

Determine price schedules and discount rates.

Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.

Review operational records and reports to project sales and determine profitability. 182 Klines Mill Lane, Middletown, VA 22645

Ph: 540-***-****

*********@***.***

Sep 1998 Apr 2006

Advise dealers and distributors on policies and operating procedures to ensure functional effectiveness of business.

Monitor customer preferences to determine focus of sales efforts. Prepare budgets and approve budget expenditures.

Direct clerical staff to keep records of export correspondence, bid requests, and credit collections, and to maintain current information on tariffs, licenses, and restrictions. Assess marketing potential of new and existing store locations, considering statistics and expenditures.

Direct, coordinate, and review activities in sales and service accounting and recordkeeping, and in receiving and shipping operations. Asst manager

KB toys Winchester, VA

Use computers for various applications, such as database management or word processing.

Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.

Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.

Create, maintain, and enter information into databases. Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.

Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.

Complete forms in accordance with company procedures. Maintain scheduling and event calendars.

Schedule and confirm appointments for clients, customers, or supervisors. Make copies of correspondence or other printed material. Locate and attach appropriate files to incoming correspondence requiring replies. Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.

Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.

Arrange conference, meeting, or travel reservations for office personnel. Open, read, route, and distribute incoming mail or other materials and answer routine letters.

Provide services to customers, such as order placement or account information. Conduct searches to find needed information, using such sources as the Internet. Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions. Jun 1985

Establish work procedures or schedules and keep track of the daily work of clerical staff. Order and dispense supplies.

Mail newsletters, promotional material, or other information. Learn to operate new office technologies as they are developed and implemented. Supervise other clerical staff and provide training and orientation to new staff. Train and assist staff with computer usage.

Education

High School Diploma

James Wood High School Winchester, VA

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