Administrative Assistant Customer Service
Resume:
Edith (Ede) Smyer
Summerville, SC 29485
843-***-**** (Cell)
To Whom It May Concern:
203
I am expressing an interested in Customer Service Assistant Clerk Representative - Work From Home position available within your organization.
I have been fortunate in my positions to be delegated heavy responsibilities and latitude to execute my duties by using my customer service, financial and administrative skills, as well as, problem solving abilities while using initiative to enable a smooth work environment with a high degree of professionalism. I have also developed interpersonal, leadership and organizational skills through my work background.
Throughout my career I have been known as a quick learner, self-starter, dedicated worker and detail oriented. Although I work very well independently, I am equally comfortable working as part of a team and willing to work in a hectic environment.
Please refer to my resume for additional information regarding my experience.
I would appreciate an opportunity to discuss how I can put my qualifications to work. I can be reached at the above number.
FYI. I Previously worked for Chase Manhattan Bank for 22 years as an Assistant Manger on the banking floor.
Sincerely,
Edith (Ede) Smyer
EDITH (EDE) SMYER
203 Birch Lane
Summerville, SC 29485
843-***-**** (Cell)
*************@*****.***
OBJECTIVE: To obtain a position within an organization that can appreciate my commitment to
Customer Service where I can become a productive employee.
EXPERIENCE:
9/2022- 12/2022 Aerotek/MUSC Charleston, SC
Temporary EDC/Supply Specialist
My duties as an EDC Supply Specialist consisted of me covering 11 units collecting soiled equipments, for
Example, brains, channels, SCD, PCA, Pulse Ox, Kangaroo, and bed pumps. Once collected, the
equipment was then taken to be sterilized and then redistributed to each of the units. This task was
performed three times a day.
2/2022 – 8/2022 Burlington Stores Charleston, SC
Customer Service Lead
My duties as Customer Service Lead was to maintained the front of the house operation.
I trained and managed the cashier with authorization on a management level.
7/2019 – 03/2020 Origin SC North Charleston, SC Housing Coordinator
Provided administrative support to Housing Department
•Scheduled appointments for numerous work shop, prepared new client paperwork, assisted with clients
budget sheet for credit improvement, bankruptcy, and first- time homebuyers
• Provided internal and online assistance for workshop registrations.
•Checked voice mail and returned calls
•Worked assigned weekend for all scheduled Housing Workshops
1/2019 – 6/2019 Conduit Global San Antonio, TX
Call Center Customer Service Rep (Verizon Wireless)
Handled and carefully responded to all inbound and customer inquiries
•Provided excellent customer service through active listening
•Worked with confidential customer information and treat it sensitively
•Aim to resolve issues on the first call by being proactive, empathetic, and understanding
•Appropriately communicate with customers
•Adhere to all client and regulatory compliance laws
•Document all customer facing interactions
•Engage leadership for support, when appropriate (involved to resolved)
•Provided great team player abilities.
Edith Smyer
Page 2
1/2018 – 12/2018
Teleperformance USA Killeen, TX
Call Center Customer Service Rep (Enterprise Car Rental)
•Handled and carefully responded to all inbound and outbound customer inquiries
•Provided excellent customer service through active listening
•Worked with confidential customer information and treat it sensitively
•Aimed to resolve issues on the first call by being proactive, patient, empathetic, and understanding
•Appropriately communicate with customers
Adhered to all client and regulatory compliance laws
•Documented all customer facing interactions
•Engaged leadership for support, when appropriate (involved to resolved)
•Provided great team player abilities.
3/2017 - 1/2018
Ameristor Self Storage/U Haul Dealer Killeen, TX
Relief Manager
•Provided great customer service both in person and on the phone.
•Processed payments for storage facility.
•Made collection calls and send notices weekly.
•Processed payments for U-Haul rentals
•Prepared storage/U-Haul rental contracts and invoices for customers.
•Inspected rental equipment. •
•Maintained a clean and orderly environment in the facility and on the lot.
1/2011 – 8/2016 Origin SC North Charleston, SC Front Desk Administrative Assistant/ Archive Coordinator
•Provided administrative support as directed/supervised by the HR/Risk Manager.
•Primarily responsible for the front desk greeting visitors as well as our clients who were mentally challenged.
•Preparing new client paperwork, scanning documentations for archive, organizing file naming and workflow tracking.
•Extensive data entry.
•Collected payments for all departments and issue receipts for all monies collected. Close out all cash and checks received daily. Tally all department cash collections on late night.
•Performed all clerical duties, such as filing, copying faxing and mailing correspondence and emails as needed.
•Worked assigned evening shifts as agreed.
•Processed daily incoming mail, stamp and prepare outgoing mail daily.
•Registration for all departments related appointments and workshops.
•Checked voice mail and return phone calls.
•Confirmation calls to next day appointments.
•Demonstrated a proactive approach to work, striving to improve efficiency in documents accuracy and when tasks are performed.
•I am courteous, responsive and resourceful when interacting with callers and visitors, and flexible in responding to the needs of the various departments.
Edith Smyer
Page 3
9/2007 – 11/2009 Washington Square Institute New York, NY
Assistant Bookkeeper
•Maintained department payroll budget, made daily bank deposits
•Prepared vouchers for payment on invoices, processed expense reports
•Worked directly with clients regarding their insurance needs and billing issues
•Knowledge of CPT & Diagnostic Coding
•Generated monthly insurance statement for out of network reimbursements
•Generated past due statements, made calls in an effort to collect payments
•Responsible for daily schedules, updates and vacation schedules for 100+ therapists
•Managed and maintained the institute’s entire therapy/group/lecture hall room rental section.
•Handled all terminated client charts
•Participated in a collaborative team effort for improving process and system for customer satisfaction and
overall department goals bottom line.
3/2002 – 8/2007 NY Presbyterian Hospital/Weill Medical College New York, NY
Department of Surgery/Medical Secretary/Administrative Assistant
Solely responsible for the daily operation of the office of a surgeon, my duties were as follows:
•Performed administrative assistant /secretarial duties
•Interacted and provided information, as requested to internal and external agencies
•Prepared routine reports, departmental forms
•Answered, screened and serviced 500+ calls per day
•Scheduled surgeon weekly office/clinic visits
•Scheduled lab test, pre-admission testing, radiology procedures, hospital admissions
•Registered patients utilizing the IDX system
•Obtained demographics and insurance information
•Interacted with insurance companies to verify coverage and pre-certifications for necessary procedures
•Utilized CPT & Diagnostic Coding and billing
•Booked travel arrangements, meetings and luncheons
•Processed payments, initiated purchase orders, ordered supplies and verified deliveries •
• Maintained petty cash account, kept necessary records.
EDUCATION: Central Commercial High School, Business Diploma, 1972
SKILLS: Microsoft Word, Excel, PowerPoint, Outlook, Scanner
Typing 60-70 wpm
REFERENCE: Available upon request
Contact this candidate