Delivery Driver Customer Service
Resume:
Carson Gibson
Marine Veteran, recently retired from Southern California Gas Company with strong
customer service skills, seeking part time employment Saginaw, MI 48638
**************@*****.***
Retired after 30 years in customer service from Southern California Gas Company/ Sempra Energy. Honorably Discharged from the United States Marine Corps Numerous certificates of completion in Aviation Support achieved while enlisted in the Marines. I am seeking part time employment
Work Experience
Delivery Driver/Warehouse
Universal Lift Parts - Saginaw, MI
February 2015 to February 2018
Opened business for start of days activities
Made coffee available for drivers.
Removed company vehicles from warehouse for use by other drivers. Changed flat tires, jump started vehicles or made other temporary repairs for vehicles as needed. Pulled requests for auto parts by auto dealers and repair shops from fax machine. Filled orders from warehouse stock for first deliveries. Consulted management for discrepancies in parts quantity and location as needed. Called customers for verification of orders when discrepancies arose. Placed parts and orders out for drivers first deliveries, sorting in general geographic order for maximum efficiency, customer satisfaction and mileage concerns. Dispatched drivers for deliveries until management arrived. Assisted truck drivers with deliveries to warehouse using forklift and pallet jacks.
Pulled parts and loaded company vehicles with parts for other associated warehouses.
Stocked shelves with new inventory.
Pulled parts from warehouse during the day per customer request for parts. As the first part time employee hired, assembled shelves, stocked new parts and initiated paperwork creating locations for parts by number of units, size and ease of stocking /pulling parts with safety as a concern ie, heavy items on mid shelf locations, lighter parts in higher locations. Issued paperwork to customers returning parts for warranty, wrong parts ordered or delivered and or cores.
Other collateral duties included preparing auto batteries for transport to recycler, including leaking batteries.
Staying alert for possible safety hazards.
Assisted other drivers with lifting heavy or bulky parts Janitorial duties for office space, warehouse, restroom and outside spaces as needed. Providing spaces and noting location when new inventory arrived without previous locations. Fueled vehicles as needed ensuring vehicle was ready at the start of next business day. Used ladders
Handled company money.
Drove company vehicles with safety as the number one concern keeping customer satisfaction in mind
Worked with management throughout the day to solve issues as they presented themselves. Maintained friendly relationships with customers using skills learned through previous 30+ years of customer service.
Parked vehicles at the end of business day in warehouse. Assisted in securing warehouse and office spaces at the end of the business day. Airport Assistant
City of Ukiah California - Ukiah, CA
November 2013 to May 2014
Ukiah, California
Other/Not Classified
Refueled civilian and military aircraft per customer request, maintained airport facilities Quit to move from California to Michigan
In a part time capacity, opened at the start of the business day, airport facilities, inspected fuel trucks and serviced as necessary. Inspected and maintained taxiways, runways and other outside common areas. Maintained and cleaned inside office spaces, common areas including kitchen and restrooms. Balanced paperwork for refueling trucks, answered questions of a general nature to the public in person or via phone. Secured airport property at the end of the business day. Assisted Airport Assistant and Airport Manager as needed. Worked with other Airport Assistants as needed. Energy Tech Residential
Southern California Gas Company - Fontana, CA
January 1982 to February 2012
Southern California Gas Company Fontana, California Energy and Utilities
Serviced natural gas appliances at the residential level with some experience at the commercial level I received and routed for time consideration, customer and company generated work orders. Customer generated orders included calls for service on inoperative gas appliances, gas on, gas off turn on orders, close orders and meter install orders. Investigated gas leak orders inside and outside the customers premise. Completed gas meter, regulator and gas piping change and remove orders, read and verify orders. Performed field collection calls on delinquent accounts, investigated gas thefts on accounts closed for non payment. Investigated customer generated orders for high gas bill complaints Excellent communication and customer service skills, Used ladders, common hand tools., Used tools peculiar to the natural gas industry,
CH-53 Helicopter Crew Chief, A-4 Plane Captain, Jet engine mechanic United States Marine Corps - Tustin, CA
August 1973 to October 1980
closed)
Government and Military
Maintained assigned aircraft to achieve and maintain ready for flight status. Worked in Quality Assurance and Maintenance Control Responsible for repair and replacement of power plants, flight controls, and transmissions. Loaded, secured and unloaded troops and cargo as needed. Assisted pilot and copilot as needed. Assisted airframes, avionics, hydraulics and flight equipment shops as needed. Inspected work performed as a Collateral Duty Inspector, then as a Quality Assurance Inspector. Worked as a Maintenance Controller insuring scheduled and non scheduled maintenance was performed in a timely manner, assuring other shops ordered parts as needed. Following paperwork from initiation of airplane/helicopter discrepancy to completion of work. Numerous certifications of completions of aviation related subjects, Education
Ukiah High School - Ukiah, CA
Skills
• Strong customer service skills, mechanically inclined, drive forklift, tractors, operate most types of lawn care equipment, small engine repair, some parts room experience.
• Delivery driver experience
• Communication skills
• Driving
• Customer service
Military Service
Branch: Marine Corps
Service Country: United States
Rank: Sergeant
August 1973 to October 1980
A-4 Plane Captain, jet engine mechanic, CH-53 crew chief, maintenance controller, quality assurance inspector.
Commendations:
National Defense Service Medal, Good Conduct Medal, 2nd award. Rifle Expert, 2nd award, pistol expert. Certificates of completion from numerous Aviation Schools. CSSP trained. Operated ground support equipment.
Certifications and Licenses
FAA Airport FOB Safety Operations Course
Present
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