Center Agent Call / account executive

Location:

Marondera, Mashonaland East, Zimbabwe

Posted:

March 15, 2023

Contact this candidate

Resume:

Ebbie Machiya

*** ***************** **** ******** * Mutare

Mobile: +263***-***-*** / +263***-***-***

Email: ********@*****.***

Personal Details

Identity number : 75-422782J47

Sex : Male

Languages : English and Shona

Nationality : Zimbabwean

Health : Excellent

Passport number : FN327364

Career Objectives

I would like to utilize my professional skills and knowledge to bring an unmatched success to the organization through diligence, teamwork and a relentless strive for perfection.

Educational Qualifications

GCE Advanced level 2007-2008 (2 subjects, History and Divinity)

GCE Ordinary level 2003-2006 (6 subjects including English)

Academic Qualifications

Qualification : DIPLOMA IN EDUCATION

Institution : Mutare Teachers’ College

Completion : 2012 November

Other Knowledge Areas

Use of Microsoft office (Excel,Word, Power point)

Good PC and software skills.

Personal Skills

Troubleshooting/Problem solving

Analytical

Good communication skills

Team player

Self-motivation

Able to meet deadlines

Time management skills

Good listening skill

Current Employer

Telecel Zimbabwe

Position: Key Account Executive

Period: April 2022 to present

Duties included but were not limited to

Increase accounts revenue, meet sales targets and identify fresh business opportunities for post-paid and corporate products.

Analyze market needs and develop account strategies to meet those needs.

Maintain client relations to build excellent reputation for service and produce repeat business.

Explain company policies and position to customers with regard to products and services to ensure that customers understand the company’s products and services.

Develop relations between company and client following details to ensure quick response to identified problems

Previous Work Experience

Call Center Agent : Telecel Harare October 2021 – March 2022

Brand Ambassodor Team Leader : Telecel Mutare December 2020 – October 2021

High Value Assistant : Telecel Mutare 2019 – 2020

Brand Ambassador : Telecel Mutare 2016 -2020

Teaching Practice : Mutare Boys’ High school 2011 – 2012

Temporal Teaching : Mutare District and Seke District 2013-2015

Sighter : Mutare Bottling Company 2008

Reference

Enrita Mapota

Telecel Eastern regional manager