Remote Customer Service Representative
Resume:
Joey Rooks
Dedicated, Ambitious, Detail Oriented, Hard worker
Apple Valley, CA 92307
************@*****.***
Looking to obtain a career that is absolutely Remote, Full-time/ part-time/ night shift available. I have Excellent communication skills / 13 yrs + Customer Service experience In need of long term stability, financial security and BENEFITS for my growing family. Authorized to work in the US for any employer
Work Experience
Pt Office Manager/ Ft Remote Senior Lead Customer Service Representative/ Dispatcher
Winney Plumbing - Apple Valley, CA
October 2017 to March 2023
• Coordinates & Dispatches the incoming/ residential and commercial plumbing service calls to service plumbing technicians
• Follows up with any incoming email/ mail job request correspondence
• Script writing, filing, web design, training of the customer service representative dispatchers Administrative Assistant to Rehab Director - (short term b/c rehab closed abruptly)
West Coast Treatment Center - Hemet, CA
May 2017 to October 2017
• Responds to requests for information in accordance with Federal Confidentiality laws, management policies and procedures.
• Answered 2 Multi-Line phone systems within delegated authority for both Detox and PHP Locations
• Typed reports, created spreadsheets, business correspondence, manuals and other written material for administration.
• Coordinates the filing, retrieval, distribution & storage of active/inactive patient records, utilization reviews, HR and legal correspondences.
• CERTIFIED IN BLS, CPR, DIACOM/ PACS, HIPAA,KIPU & CRM Senior Lead Coordinator /Remote/ Customer Service Representative/ Telemarketing
CKS Property Management - Murrieta, CA
August 2012 to April 2017
Generating & Scheduling Appointments with residential rental property owners
• Sales- Utilized professional interpersonal communication skills to leverage telephonic relationships with the clients creating business relationships for sales & correspondence
• Inbound/Outbound high volume multi-line calls (200+) a day
• Assisted with training employees, script writing, voice-overs and filing
• Website Design and Photography
• Sales/ Administrative Assistant/ Call Center/ Appointment setting/ Remote/ Customer Service Representative/Telemarketing/ HR
Diagnostic Medical Sonographer- College & Externship RadNet, INC - San Jacinto, CA
October 2010 to August 2014
• Performed various Ultrasounds including: Pelvic, Obstetrical-3/D, Small Parts, Abdomen, Soft Tissue
&Vascular
• Prepared and presented preliminary reports with information obtained from scan to Radiologist.
• Performed and assisted with ultrasound guided Biopsies Pet Care/Pet Products Specialist/Cashier/ Retail Sales Associate/Pet Training Instructor
PetSmart, INC - Downey, CA
August 2005 to September 2010
• Received managerial training and performed daily duties which included: Balancing cash drawers, opening/closing procedures, price integrity, filing, negative inventory journal, multi-line phone/intercom system.
• Assisted with shipping/receiving, freight merchandising and product replenishment. ROP Medical Receptionist
Downey Regional Medical Center - Downey, CA
September 2002 to June 2005
• Assisted with Patient admissions, filing, data entry and answered high volume switchboard calls
• Assisted cross departmental personnel in Out Patient Surgical Center & Recovery Education
Associates Degree in Occupational Science in Diagnostic Medical Sonography, Anatomy & Physics
West Coast Ultrasound Institute - Ontario, CA
October 2010 to October 2013
High School Diploma in General Education
Downey High School - Downey, CA
September 2001 to June 2005
Certifications and Licenses
DIACOM/PACS CERTIFIED
HIPAA CERTIFIED
KIPU CERTIFIED
Additional Information
OFFICE SKILLS
• Customer Service Specialist/ Remote
• Strong working knowledge of filing, faxing, data entry, appointment setting
• Great phone etiquette with the ability to handle high volume multi-line phone systems
• Excellent time management skills. Works well with others, as well as alone and under pressure COMPUTER SKILLS
• Efficient in Office 365-Microsoft, Word, Windows, Excel, PowerPoint, Outlook & Internent
Contact this candidate