Joey Rooks

Dedicated, Ambitious, Detail Oriented, Hard worker

Apple Valley, CA 92307

advxud@r.postjobfree.com

+1-951-***-****

Looking to obtain a career that is absolutely Remote, Full-time/ part-time/ night shift available. I have Excellent communication skills / 13 yrs + Customer Service experience In need of long term stability, financial security and BENEFITS for my growing family. Authorized to work in the US for any employer

Work Experience

Pt Office Manager/ Ft Remote Senior Lead Customer Service Representative/ Dispatcher

Winney Plumbing - Apple Valley, CA

October 2017 to March 2023

• Coordinates & Dispatches the incoming/ residential and commercial plumbing service calls to service plumbing technicians

• Follows up with any incoming email/ mail job request correspondence

• Script writing, filing, web design, training of the customer service representative dispatchers Administrative Assistant to Rehab Director - (short term b/c rehab closed abruptly)

West Coast Treatment Center - Hemet, CA

May 2017 to October 2017

• Responds to requests for information in accordance with Federal Confidentiality laws, management policies and procedures.

• Answered 2 Multi-Line phone systems within delegated authority for both Detox and PHP Locations

• Typed reports, created spreadsheets, business correspondence, manuals and other written material for administration.

• Coordinates the filing, retrieval, distribution & storage of active/inactive patient records, utilization reviews, HR and legal correspondences.

• CERTIFIED IN BLS, CPR, DIACOM/ PACS, HIPAA,KIPU & CRM Senior Lead Coordinator /Remote/ Customer Service Representative/ Telemarketing

CKS Property Management - Murrieta, CA

August 2012 to April 2017

Generating & Scheduling Appointments with residential rental property owners

• Sales- Utilized professional interpersonal communication skills to leverage telephonic relationships with the clients creating business relationships for sales & correspondence

• Inbound/Outbound high volume multi-line calls (200+) a day

• Assisted with training employees, script writing, voice-overs and filing

• Website Design and Photography

• Sales/ Administrative Assistant/ Call Center/ Appointment setting/ Remote/ Customer Service Representative/Telemarketing/ HR

Diagnostic Medical Sonographer- College & Externship RadNet, INC - San Jacinto, CA

October 2010 to August 2014

• Performed various Ultrasounds including: Pelvic, Obstetrical-3/D, Small Parts, Abdomen, Soft Tissue

&Vascular

• Prepared and presented preliminary reports with information obtained from scan to Radiologist.

• Performed and assisted with ultrasound guided Biopsies Pet Care/Pet Products Specialist/Cashier/ Retail Sales Associate/Pet Training Instructor

PetSmart, INC - Downey, CA

August 2005 to September 2010

• Received managerial training and performed daily duties which included: Balancing cash drawers, opening/closing procedures, price integrity, filing, negative inventory journal, multi-line phone/intercom system.

• Assisted with shipping/receiving, freight merchandising and product replenishment. ROP Medical Receptionist

Downey Regional Medical Center - Downey, CA

September 2002 to June 2005

• Assisted with Patient admissions, filing, data entry and answered high volume switchboard calls

• Assisted cross departmental personnel in Out Patient Surgical Center & Recovery Education

Associates Degree in Occupational Science in Diagnostic Medical Sonography, Anatomy & Physics

West Coast Ultrasound Institute - Ontario, CA

October 2010 to October 2013

High School Diploma in General Education

Downey High School - Downey, CA

September 2001 to June 2005

Certifications and Licenses

DIACOM/PACS CERTIFIED

HIPAA CERTIFIED

KIPU CERTIFIED

Additional Information

OFFICE SKILLS

• Customer Service Specialist/ Remote

• Strong working knowledge of filing, faxing, data entry, appointment setting

• Great phone etiquette with the ability to handle high volume multi-line phone systems

• Excellent time management skills. Works well with others, as well as alone and under pressure COMPUTER SKILLS

• Efficient in Office 365-Microsoft, Word, Windows, Excel, PowerPoint, Outlook & Internent

Contact this candidate