General Manager Customer Service

Joel Mallette

**** ******* **** **, *********, NC 28215 - Home: 828-***-****)

*********@*******.***

Professional Summary

Result-oriented Restaurant General Manager offering focused leadership to drive sales and profitability in highly competitive markets. To consistently achieve performance goals through enthusiasm, tenacity and initiative. / Expertise in Team building / Staff Training, Purchasing /Inventory Management, Quality Assurance / Control Facilities / Safety Management, Customer Service/ Guest Relations, Cost Containment / Control Policies and Procedures, Continuous Performance Improvement Noted for outstanding communication skills, both with guests and staff; resolve Problems quickly and equitably to ensure Satisfied Guests and Happy Employees for long term employment.

Skills

•Team leadership

•Operations

•Strong verbal communication

•Process implementation

•Extremely organized

•Staff development

Work History

General Manager 11/2020 to 01/2023

Bisonte Pizza Company, Charlotte NC

With Covid-19 turning the Restaurant Industry upside down Managing has a different meaning. We only offered Pick-up and Delivery orders through food delivery companies like Doordash and Grubhub. So my duties are more hands on being in the kitchen 95% of the time doing prep, cooking, working at different stations. Not to mention my regular duties as a General Manager which are payroll, ordering from purveyors and deligating to the staff.

General Manager 3/2020 to 10/2020

Let's Crab Seafood Restaurant, Fort Mill, SC

•As General Manager, I undertook the responsibility of hiring a full staff both FOH and BOH. Prepare the store for our grand opening. Brought in all purveyors to replenish all necessary goods, repair companies to restore faulty equipment or new equipment.

•Just as things were falling into place and going so well, Covid-19 stuck a wrench

in our plans and everything stopped. The owner was very concerned for the

safety of his staff and family. So he decided to close his two other stores and

stop operations on the new one until further notice.

General Manager 5/2019 to 03/2020

Sensi Ristorante Italiano, Rea Farms Ballantyne

•Responsibilities, hiring and training staff, coordinating employee schedules, and ensuring company protocols are being followed.

•Quarterly menu planning with Chef.

•Manage budgets, resolve customer complaints. Respond to all online reviews.

•Offer advice on how to run the business most effectively.

•Preventative maintenance and upkeep of equipment, and facilities.

•Ensure a safe workplace and pleasant customer service experience.

•Customer relations, promotions, online advertising, coordinate events with Chef and Sous Chef.

•Overseeing LBW inventories and Food inventories, P&L analysis and declining budgets.

•Weekly payroll and office administration.

General Manager 9/2018 to 5/2019

Ink N Ivy, Church Street Charlotte

•Responsible for managing the overall store operations.

•Directing recruitment, interviewing, hiring, motivation and evaluation of staff.

•Overseeing quality control, service standards, and sanitation practices.

•Preparing management schedules, overseeing the ordering of food, liquor and supplies.

•Supervising the preventative maintenance and upkeep of equipment, and facilities.

•Ensure a safe workplace and pleasant customer service experience.

•Maintain customer relations and coordinate promotions and caterings with Marketing and Catering managers.

•Overseeing LBW inventories and Food inventories, P&L analysis and declining budgets.

•Proficient with Restaurant 365

General Manager, 8/2016 to 09/2018

Basil Thai Cuisine, Stonecrest at Piper Glen

•Responsible for managing the overall performance of food. Service and kitchen operations.

•Quality control of recipes, service standards, and sanitation practices.

•Coordinate work schedules, ordering food and supplies.

•Supervising the preventative maintenance.

•Ensure a safe workplace.

•Maintain customer relations and coordinate promotions and caterings to drive new business.

General Manager, 08/2015 to 08/2016

Café Monte Bakery & Bistro – Charlotte, NC.

•Managed and oversaw performance of general operations.

•Conducted interviews, recruited and trained new staff.

•Implemented motivational and evaluation programs for the staff members. Delegated scheduling to management staff for a crew of 45.

•Oversaw the quality control of our recipes, service standards, and sanitation practices.

•Ordered supplies, beer, wine and liquor.

•Coordinated wine dinners and special events.

•Assisted Chef in creating new menu.

General Manager, 07/2013 to 08/2015

Nolen Kitchen, Xenia Hospitality Group – Charlotte, NC. Managed a staff of 30.

•Interacted with suppliers. Resolved customer complaints with positive results.

•Maintained sanitary standards, Arranged for maintenance and repair of equipment and other services.

•CTUIT computer software to monitor sales and inventory, P&Ls and budget control.

•Staff scheduling, established pay rates and bi-weekly payrolls.

•Met with wine, beer purveyors. Purchased kitchen and dining room supplies.

•Met and greeted guests to ensure their complete satisfaction with their dining experience.

General Manager, 09/2008 to 07/2013

Trevini Ristorante at the Bradley Hotel – Palm Beach, FL

•Responsible for managing 30 employees on a day to day operation.

•Followed monthly P&L reports and Cover Forecasts to stay within our monthly budgets.

•Bi-weekly, management met with all departments to discuss labor cost, food cost and staff relations.

•Monthly inventories, implemented training methods, amended into employee manuals.

•Delegated daily and weekly tasks. Updated all BEOs and checked that all were entered properly.

•Weekly entries of payroll into ADP software including Excel charged tip sheets and Banquet tips.

•Trained senior servers on how to train new hires.

Certifications

Culinary Arts Institute (ITHQ), Montreal Canada. Studied culinary techniques, Restaurant management.

Certification: BA,(ITHQ) diploma. Computer knowledge on Micros, Aloha, Positouch, HotSauce, Brinks, Avero, OpenTable. Excel, MS Word

ServSafe 08/2024/ServSafe Alcohol

Education

Bachelor of Arts:

Concordia University – Montreal Canada, Linguistics Major, English Literature minor

Languages

English Spoken Fluently, Spanish Spoken Fluently, French Spoken Fluently

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