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LAWANDA THOMAS

EXPERIENCE

PROFESSIONAL SUMMARY

876-***-****

advxtp@r.postjobfree.com

Bellas Gate District

Bellas Gate P.O.

St. Catherine

Jamaica

To seek employment within an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization. In addition, to obtain a position within the company that promotes quality products and services and provides me with the opportunity to meet and exceed assigned goals.

Dr. Charmaine Barrett-Boyne 2018 - Present

Hard and Soft Skills

Communication

Customer Service

Teamwork

Integrity

Organization

Time Management

Data Management

Available upon request

References

English

Language

Dental Administrative Assistant

Megamart Wholesale Club 04/2014 - 04/2018

Cashier

Conducting research on insurance coverage, billing requirements, and filing claims for services provided.

Scheduling appointments with patients to discuss treatment plans and coordinate care with other providers.

Helping the dentist manage patient records, including making sure all patient information is up to date and accurate.

Helping patients understand their treatment options and assisting them with decisions about their care.

Reviewing patient charts to determine treatment needs and scheduling appointments with dentists or other medical staff members. Scheduling appointments with patients, greeting them upon arrival, and providing them with paperwork related to their visit. Coordinating with insurance companies to obtain approval for procedures and filing claims for reimbursement.

Explaining dental procedures to patients and providing additional information as needed.

Ensured there was a friendly and efficient check out experience for customers by operation of cash register and other retail equipment. Served as primary customer service provider at the front end and liaison between customers and management.

Ensured customers received outstanding service by adhering to and enforcing customer service programs.

Accepted payments, ensuring all prices and quantities are accurate and provided a receipt to every customer.

EDUCATION

3 CSEC Subject

Principle s of Business

Principles of Account

Social Studies

6 Secondary School Certificate

Language and Communication

Social Studies

Principles of Business

Principles of Accounts

Science

Mathematics

Tacius Golding High School

Juici Patties 2014

Customer Service Representative

Accepted payments, ensuring all prices and quantities are accurate and provided a receipt to every customer. Maintained a positive, empathetic, and professional attitude toward customers at all times. Responded promptly to customer inquiries and served orders to customers from the counter. Processed and prepared orders and kept records of customer interactions, transactions, comments and complaints.

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