Service Representative Administrative Assistant
Resume:
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Phone
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LAWANDA THOMAS
EXPERIENCE
PROFESSIONAL SUMMARY
**********@*****.***
Bellas Gate District
Bellas Gate P.O.
St. Catherine
Jamaica
To seek employment within an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organization. In addition, to obtain a position within the company that promotes quality products and services and provides me with the opportunity to meet and exceed assigned goals.
Dr. Charmaine Barrett-Boyne 2018 - Present
Hard and Soft Skills
Communication
Customer Service
Teamwork
Integrity
Organization
Time Management
Data Management
Available upon request
References
English
Language
Dental Administrative Assistant
Megamart Wholesale Club 04/2014 - 04/2018
Cashier
Conducting research on insurance coverage, billing requirements, and filing claims for services provided.
Scheduling appointments with patients to discuss treatment plans and coordinate care with other providers.
Helping the dentist manage patient records, including making sure all patient information is up to date and accurate.
Helping patients understand their treatment options and assisting them with decisions about their care.
Reviewing patient charts to determine treatment needs and scheduling appointments with dentists or other medical staff members. Scheduling appointments with patients, greeting them upon arrival, and providing them with paperwork related to their visit. Coordinating with insurance companies to obtain approval for procedures and filing claims for reimbursement.
Explaining dental procedures to patients and providing additional information as needed.
Ensured there was a friendly and efficient check out experience for customers by operation of cash register and other retail equipment. Served as primary customer service provider at the front end and liaison between customers and management.
Ensured customers received outstanding service by adhering to and enforcing customer service programs.
Accepted payments, ensuring all prices and quantities are accurate and provided a receipt to every customer.
EDUCATION
3 CSEC Subject
Principle s of Business
Principles of Account
Social Studies
6 Secondary School Certificate
Language and Communication
Social Studies
Principles of Business
Principles of Accounts
Science
Mathematics
Tacius Golding High School
Juici Patties 2014
Customer Service Representative
Accepted payments, ensuring all prices and quantities are accurate and provided a receipt to every customer. Maintained a positive, empathetic, and professional attitude toward customers at all times. Responded promptly to customer inquiries and served orders to customers from the counter. Processed and prepared orders and kept records of customer interactions, transactions, comments and complaints.
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