Service Representative Data Entry
Resume:
Pamela Mongin
Customer Service
Metter, GA *****
*******@***.***
Executive Assistant who is skilled at multi-tasking and maintaining a strong attention to detail. Employs professionalism and superior communication skills to meet client and company needs. Skillful and dedicated I also have extensive experience in the coordination, planning and support of daily operational and administrative functions in a highly confidential environment. Highlights
Microsoft Office Proficiency Business Correspondence Proper Phone Etiquette Executive Presentation Development Articulate and well-spoken 110 WPM Typing
Time Management Accounting Major 3.6 GPA (no degree) Flexible Schedule Meticulous attention to detail
Excel Spreadsheets Unit Security Manager
Works well under pressure Database Management Experience Secret Clearance Numerous online program experience Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Parkers Convenience Stores - Metter, GA
November 2020 to Present
Responsible for all day to day store operations. Check inbound merchandise, process damages, assure that merchandise is floor planned based on company layouts. Covered manager's shift on days off or when absent for other reasons. Prepare required reports of store activities daily. Accomplish safe drops and maintain operating cash in both registers and store safe. Assist customers with purchases and applying for Parkers reward card. Accomplish daily managers store walk. Ensure that shelves and cooler area are set as required by company standards. Ensure outside area is clean and visually appealing to customers. Assisted kitchen with filling orders for customers.
• Assisted customers with a warm and professional attitude
• Answered general questions
• Resolved customer information and complaints
• Responsible for tracking and maintaining inventory
• Responsible for cashier duties
• Handled online orders and credit card transactions Assistant Manager
Goody's - Metter, GA
April 2015 to August 2020
Assists customers with purchases, to include locating items in the store. Check out customers making in store and fuel purchases. Restocking shelves and coolers and maintaining them in a neat and orderly fashion. Assist kitchen personnel as required. Ensuring that the facility, both inside and outside, is kept in a clean and organized manner. Assists lottery customers with both purchases and winning claims. Assist store manager with daily reports submission. Bank money as needed in store system. Perform nightly scans of air machine, gas tanks, atm, and pin pads. Assists store manager with daily requirements including submitting daily paperwork in databases. Retrieving information for daily submission to district manager. Training newly assigned associates in all areas of customer service responsibilities for all three shifts.
• Performed data entry for customer information
• Assisted customers with a warm and professional attitude
• Answered general questions
• Resolved customer information and complaints
• Responsible for tracking and maintaining inventory
• Responsible for cashier duties
• Handled online orders and credit card transactions Training/Programs &Mobility Mgr Aircraft Maintenance 165 Airlift Wing - Garden City, GA
March 1988 to November 2014
Responsibilities were to develop, deliver and evaluate education and training programs for all assigned personnel
• Applied instructional system development process to implement training requirements for approximately 200 personnel
• Compared individual knowledge and skill with job standards and identify education and training requirements
• Evaluated education and training programs, recommend actions to correct deficiencies, sequence objectives, select instructional design, method and media for delivery of a finished product
• Developed schedules and insured availability of instructors and facilities
• Identified training requirements and tailored training to specific deficiencies which would provide more efficient use of training resources
• Insured that training programs within the organization provided both skill upgrading and technical knowledge as determined by shop/section supervisors
• Determined and established the type of training requirements for new aircraft systems and equipment based on individual shop needs
Commander's Management Assistant
165 Airlift Wing - Garden City, GA
May 1985 to March 1988
As management assistant for the aircraft maintenance division I was directly involved with all facets of the day to day mission of the unit
• I conducted research on administrative problems, maintained general and specialized correspondence, files and maintained a central publications file for the unit
• I was frequently required to monitor, assemble, and prepare official reports and briefings
• I participated expensively in the support of unit programs using working knowledge of different computer systems and programs
• I have conducted research on difficult issues and provided technical and specialized data, background material and references to management for resolution of personnel issues
• I have been directly involved with many projects/conferences at both the unit and state level Administrative Assistant
165 Airlift Wing - Garden City, GA
August 1979 to May 1985
I was responsible for the administrative functions of the 165th Civil Engineering Flight on a day to day basis, my responsibilities included coordinating, formatting, typing, editing, and processing administrative correspondence, maintained all civil engineering regulations and technical data
• I acted as the point of contact for the Civil Engineering organization
• I assisted the Base Civil Engineer and staff in preparation and submittal of construction plans and specifications for all construction projects for the 165 AW, 224 CCS, 283 CCS and the 117 TCS units
• I provided daily support for the Base Civil Engineer, Facility Manager, Work Control Technician and the Real Property Clerk with formatting and statistical typing for presentation to various base staff meetings.
• I routinely interacted with various companies as well as the airport commission concerning ongoing projects for the 165 Airlift Wing and it's assigned geographically separated units. Education
College in Accounting
South College - Savannah, GA
1990
Technical Training
USAF NCO Academy
1984
Technical in Information Systems Specialists
United States Air Force - Savannah, GA
1980
High school diploma
Groves High School - Savannah, GA
May 1977
Skills
• Excel
• Training
• Sales
• Inside Sales
• Microsoft Word
• Microsoft Office
• Cash Handling
• Management
• Operations
• Organizational Skills
• Word
• retail sales
• Instructional Design
• Phone Etiquette
• Military Experience
• Personal Assistant Experience
• Accounting
• Facilities Management
• Project Management
Certifications and Licenses
Driver's License
Assessments
Retail skills: Shelf stocking — Highly Proficient
March 2021
Receiving and storing merchandise or product.
Full results: Highly Proficient
Basic computer skills — Completed
March 2021
Performing basic computer operations, navigating a Windows OS, and troubleshooting common computer problems.
Full results: Completed
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
References
Tonia Boswell
(912)) 245-3001
Harry Glick
Andrea Perkins
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