Service Representative Lead Warehouse
Resume:
Jerrome M. Aarons
Senior Global Planning and Facilities Manager
Seattle, WA 98144
advxta@r.postjobfree.com
Profile
Senior Operations Manager with 10+ years experience working in food and beverage production, tech manufacturing, and high-profile construction, with a strong background in business management operations and strategic inventory planning. Skilled in cultivating client-vendor relations and implementing process improvement plans to reduce company expenses. Accomplished in Lean Six Sigma, Lean Operations/Management, Quality Assurance, and GMP/HACCP protocols.
Skills and Expertise
●Lean Manufacturing/Six Sigma
●Kaizen Protocols
●Continuous Improvement
●Operations Analysis
●Expense Management
●T.P.M./P.M./A.M.
●Product Procurement
●Transportation and
Logistics Operations
●Quality Assurance
●Client Retention
●External Communication
●Process Improvement
●Team Building & Development
●Critical Thinking
●Innovative Leadership
Experience
Novanta—Mukilteo, WA
Senior Global Planning and Facilities Manager
SEPTEMBER 2022 — March 2023
RESPONSIBILITIES
●Reviewed the existing materials demand management and scheduling processes for robustness, flexibility and sustainability and bridged communications between customer service, sales, and operation’s needs. Ensure the Synrad & Reach supplier strategy supports current lead-time, quality, capacity, inventory, and OTD requirements of the business.
●Took a comprehensive approach to materials forecasting and risk management through SIOP and collaboration with sales and finance partners. Ensuring materials are available to support world class OTD performance while maintaining balance and enabling breakthrough performance of Net Working Capital by optimizing Days Inventory On-Hand (DIO) without compromising customer satisfaction.
●Built strong internal relationships with the Synrad & Reach Purchasing and Customer Service teams. Collaborate with Purchasing Management to establish long-term VMI and KanBan agreements with key suppliers thus ensuring the Supply Chain team meets our internal inventory management and customer expectations of competitive lead-times.
●Drove systemic performance improvements in materials planning and demand management and validate the improvements through defined KPI’s and leverage the Novanta Problem Solving Process to drive continuous improvement to those KPI’s. Report improvements and recovery actions via the Novanta Problem Solving Process templates and tools.
●Aligned the Novanta Supply Chain Management best practices into a well-structured Synrad & Reach Material Planning and Scheduling processes and leader standard work with best-in-class performance metrics (in Delivery, Material and Direct Labor productivity, Net Inventory management, and excess and obsolete material reduction
●Leveraged technology solutions, such as the Novanta Spend Analytics Tool, Sales/Revenue Management and other Business Intelligence capabilities to maximize effectiveness and efficiency of the materials management and demand forecasting processes.
●Developed and Implement Net Inventory reduction and inventory management strategies, (such as SIOP, KanBan/VMI or Supplier Consigned Inventory) that supports Synrad & Reach AOP success.
●Lead and establish best practice Materials Management processes throughout the Warehouse and Manufacturing floor that ensure clear transactional records and visibility, maximizing the effectiveness of the ERP System. Lead Warehouse activities that ensure flow of material from receipt through shipment of final products.
●Worked closely with Engineering and Sales to ensure proper BOM and routing structures to enable operational success at product launch. Enable the success of New Product Introduction in terms of on-time delivery, cost, and material availability with competitive lead-time at launch. Enable ongoing operations performance via timely material replenishment and availability.
Amazon—Seattle, WA
Senior Operations Manager
APRIL 2021 — SEPTEMBER 2022
KEY ACHIEVEMENTS
●Lead and conducted intensive production line studies in order to identify deficiencies and bottlenecks, while eliminating any redundancies within day to day processes plus standard work.
●Implemented 5S Lean initiative within the entire production facility with concise Value Stream Mapping.
●Improved overall process flow and OEE performance rating by introducing high profile fully automated equipment/machinery.
RESPONSIBILITIES
●Oversaw operations of all production areas to ensure that volume, cost, and quality standards were achieved.
●Provided production process analysis and made recommendations on solutions to process improvements.
●Planned and established staffing requirements and production sequences to maximize productivity.
●Lead supervisors and production associates regarding all aspects of production activities, including prioritizing duties, delegating work assignments and scheduling employees to optimize production.
●Administered all quality procedures, GMPs, environmental sanitation and housekeeping.
●Participated on cross-functional teams to build a culture of operational excellence and innovation.
●Evaluated processes and methods, to make appropriate recommendations to continuously improve methods, equipment performance, utilization of people, and quality of product and safety objectives
●Acted as a technical resource to address and resolve inquiries and problems regarding production and quality.
●Maintained and controlled departmental supplies, tools and equipment as assigned.
●Actively involved in safety efforts including incident investigations, root cause analysis, and auditing.
●Controlled production related costs that directly affect the plant’s performance.
Mondelez International—Fairlawn, NJ
Operations Production Manager
AUGUST 2016 — DECEMBER 2020
Operations Production Foreman
AUGUST 2015 — JULY 2016
KEY ACHIEVEMENTS
●Spearheaded several Focus Improvement and Continuous Improvement projects from inception to completion by using ILS 6 Sigma protocols to set a proper framework and structure for all of our daily Production lines(5S, 5Why, TPM, TQM, etc. This resulted in an increased Overall Equipment Effectiveness OEE percentage of a 90% - 92% range on a week to week basis.
●Improved loss prevention, and effective productivity of company operations/production efforts by implementing successful SOPs which resulted in optimized workflow, increased production efficiency, while reducing waste and/or yield to 7% on a quarterly basis . This also led to a 13% increase in Mondelez’s bottom-line profit.
●Produced over 65% of our domestic branch’s top priority product SKU (Double Stuff/Regular Chocolate Oreos/Oreo Thins).
RESPONSIBILITIES
●Managed daily line operations in Mixing, Baking, and Packaging departments. Ensured the line is running properly, identified the need for, arranged for and coordinated maintenance repair, replacement, or upgrades.
●Communicated and collaborated with other production front line leaders and cross-functional teams on a regular basis concerning production goals and all operation activity. Directed activities of hourly associates in assigned areas to ensure department production goals are met.
●Fostered team building & collaboration across functional areas at all levels, while maintaining employee relations activities including safety, labor relations and grievance response and/or avoidance.
●Cultivated high performance work systems by learning and teaching Lean concepts, TPM, Six Sigma and/or Integrated Lean and 6S.
●Adhered to POG, quality, sanitation, GMP, safety and all other guidelines and requirements.
●Worked with a team to continuously improve line performance and productivity through various team improvement techniques and team problem-solving.
●Regularly oversaw job responsibilities between material handling and machine operation and to provide relief coverage in areas as needed.
Liberty Elevator—Paterson, NJ
Purchasing/Warehouse Manager
APRIL 2013 — AUGUST 2015
KEY ACHIEVEMENTS
●Revitalized and improved warehouse operations by reorganizing pre-existing and newly stored products within the warehouse by project, vendor, and order classification.
●Implemented efficient structural change in regards to the reception and shipment of all goods/product, which resulted in an increase to 94% Inventory Accuracy.
●Conducted price proposal/financial report analysis to ascertain the best quality equipment, goods and service at the most competitive prices, resulting in a 20% reduction in outside vendor and consumable product costs.
RESPONSIBILITIES
●Ensured effective production and on-time delivery of product, implementing corrective action plans to minimize output of defective or undeliverable goods.
●Performed direct management of purchasing activities and oversaw all aspects of compliance in accordance with generally accepted industry standards, laws and regulations.
●Liaised with vendors to build strong rapport and negotiate optimal prices and contract conditions.
●Evaluated suppliers’ reputations based on price, quality, selection, service, support, availability, reliability, production and distribution capabilities to pursue most cost effective relationships.
●Maintained receiving, warehousing, and distribution operations by initiating, coordinating, and enforcing program, operational, and personnel policies and procedures.
●Controlled inventory levels by conducting physical counts; reconciling with data storage systems.
●Completed warehouse operational requirements by scheduling and assigning employees; following up on work results.
●Achieved financial objectives by preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
●Maintained physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.
Doka USA Ltd.—Little Ferry, NJ
Customer Service Representative/Inventory Controller
January 2011 — APRIL 2013
KEY ACHIEVEMENTS
●Spearheaded delivery process project by tracking purchase orders from original request to final invoicing, main- training computerized/manual records of items purchased, costs, delivery, product performance and inventories.
●Manages and maintains all aspects of customer accounts and the order process including order placement and or- der entry, follow up, price verification and product inquiries, using an in house order processing system.
●Conducted price proposal/financial report analysis to ascertain the best quality equipment, goods and service at the most competitive prices, resulting in a 20% reduction in outside vendor and consumable product costs.
RESPONSIBILITIES
●Interfaced on a daily basis with all levels of staff as well as Sales, Engineering, Operations, Finance, Yard personnel etc., to ensure customer needs are met.
●Consistently quoted the correct term cost price and list price to both the customer and salesperson.
●Identifies and researches any order processing system inaccuracies, recommends solutions and takes action ensuring corrective measures are immediately implemented.
●Accurately handled pricing, order entry billing and credit requests on a timely basis.
●Managed the back order process and consistently ensured that back orders have been satisfied.
●Maintained inventory accuracy through daily counting, data entry and product reconciliation in order to identify and prevent inventory discrepancies, including shortages and surpluses.
●Collaborated with a team to develop and employee process improvement plans to promote inventory/data validity.
●Advised on product availability for inter-company transfer requests.
Education
Rutgers University—Newark, NJ
Bachelor’s Degree in Business Administration Management and Information Systems
MAY 2015, 3.8 GPA
Passaic County Community College—Paterson, NJ
Associates Degree in Business Management and Information Technology
MAY 2012, 3.6 GPA
Passaic County Technical Institute of Technology—Wayne, NJ
High School Diploma in AutoCAD Design, Architecture, and Mechanical Engineering
JUNE 2008, 3.9 GPA
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