Contact Representative Administrative Assistant
Resume:
MONICA HEMPHILL
**** ****** ****, ******, ** ****1 318-***-****
**************@*****.***
EXPERIENCE
The Center for Children and Families
April 2022 - March 2023
Receptionist
Greeted guests and potential employees. Answered all calls and forwarded accordingly. Received and distributed the mail. Made key fobs for new employees. Submitted referrals for services. Verified insurance monthly. Ensured the breakroom was stocked with supplies. Participated in company meetings and events. Assisted with organizing the Christmas donations. Assisted the Administrative Assistant for the CEO with tasks as needed.
Gastroenterology Clinic
December 2020 - March 2022
Scheduler
Checked patients in and out. Scheduled appointments and referrals. Answered all calls and forwarded accordingly or handled as needed. Scanned all records in charts.
Regional Urology
April 2019 - December 2020
Front Office Receptionist
Checked patients in and out. Scheduled appointments and referrals. Answered all calls and forwarded accordingly or handled as needed. Scanned all records in charts. Verified insurance for patients.
Proficient in Microsoft office suite, Cerner
Entergy
2017 – February 2019
Customer Contact Representative
Assist the Technical Department by answering calls and setting up service for individuals, contractors, inspectors and other clients with new construction services. Perform Service Initiation Duties to turn on, off or transfer service. Answer consumer calls to address a variety of issues. Responsible for the Entergy Customer Contact and Lighting inbox and processing those requests. Assist with posting permits to accounts for field technician approval to deliver service. Answer and process Entergy Business Center calls from large industrial customers regarding outages and after hours and weekends. Answer and process Gas Emergency Calls after hours and weekends.
Proficient with Saiso, CCS, ACS, ACS Consumer and Microsoft Office Suite.
1999 - 2017
Sr. Credit Specialist
Processed bank letter or credit and surety bonds. Assisted banks, insurance companies, & customers with the Entergy credit processes. Paid bills and ordered supplies for the credit department. Produced a variety of reports for the department and company.
Proficient with Saiso, CCS, ACS, ACS Consumer and Microsoft Office Suite.
1997 - 1999
Credit Assistant
Verified accurate deposit amounts were applied to the new accounts based on the appropriate location and state. Reviewed write-off accounts to see if there was an active account in the system and transferred balances to the new account. Assisted with other duties as assigned.
Proficient with AIS, CIS, Saiso, CCS and Microsoft Office Suite.
REVOLUTION PARK
2013
Hospitality Coordinator
Staffed and Managed the VIP suite area. Served as the track photographer. Ordered supplies for the VIP area. Assisted the owner and office personnel with race day events such as planning, coordination, management, customer support and any other needs that arose during the event. Filled in for staff as needed.
EDUCATION
1991
GED, Ouachita Parish High School
COMMUNITY ACTIVITIES
Community Volunteer, Entergy
Party Lieutenant, Duchess and Lady-In-Waiting, Krewe of Janus
Volunteer, Court Appointed Special Advocate (CASA)
REFERENCES
Chris Osbon, Entergy
Supervisor of Credit Department
Rachel McKenzie, Amcor
Human Resources Manager
Dr Lauren Jane Mickey Campbell, Owner
Revolution Park
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