Operations Supervisor Service Professional

Deanna Harris

Houston, Tx. *****

318-***-****/****************@******.***

Summary

●Highly accomplished customer service professional with an extensive background in providing strategic product/service solutions within the banking industry

●Highly analytical and customer-centric mindset, capable of auditing balances, performing accounting changes

●Proficient in: MS Office, Excel

Professional Experience

First Investors Financial Services Houston, Texas

Accounts Receivable/ Collections Supervisor Sept. 2018- July 2021

●Track daily results of work efforts to assure required levels of production and efficiency are achieved

●Ensure rep's stay within defined production expectations; Correct errant activity and when appropriate provide feedback

●Provide guidance and leadership and mentor personnel to develop and reinforce skills and effectiveness

Barksdale Federal Credit Union Bossier City, Louisiana

Loan Associate Feb 2014 – Sep 2018

●Processed and answered all telephone, mail, and internet consumer loan and credit card inquiries/applications

●Entered the data into quick loan: worked up to ratios, pulled credit files and added comments before sending the loan to the underwriter queue

●Advised members of loan decisions, the status of an application, any loan conditions and handled any follow-up calls and correspondence

●Actively promoted and sold credit union products and services to increase loan volume and share type accounts to improve member retention and promote credit union growth

Barksdale Federal Credit Union Bossier City, Louisiana

Operations Supervisor Oct 2010– Feb 2014

●Assisted in the preparation of performance evaluations for designated employees as required by the operations supervisor

●Supervised, evaluated, counselled and trained designated personnel in the Operations Department. Coordinated, monitored and evaluated designated employees to ensure performance was in accordance with established standards using established credit union policies and procedures

●Responsible for the ordering of funds from the Federal Reserve or other sources and for the ATM Department. Verified and balanced all currency received

●Ensured that specific general ledger totals were furnished to the corporate accounting office daily

Education

Association in Business Administration BPCC, Bossier City, La. 2006-2008

High School- Finance

Grace King High School, Metairie, La. 2001-2005

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