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SELENA BURKS

advxs8@r.postjobfree.com

269-***-****

OBJECTIVE

Summary

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients and exceed sales quotas. Reliable and driven, with strong time management and prioritization abilities.

EXPERIENCE

Zagg Kalamazoo, Michigan

Customer Care Specialist/ Temp Jan. 2023/Feb. 2023 Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers. Employment Group Solutions Kalamazoo, Michigan

Recruiter June 2022/Sep. 2022

To ensure our company attracts, hires and retains the best employees, while growing a strong talent pipeline. Finding talent by recruiting candidates from various sources. Screening those who applied carefully on skill sets that will best fit into the company culture and budget.

• Source and recruit candidates by using databases

• Screen candidates resumes and job applications

• Conduct interviews using various reliable recruiting and selection tools/methods to filter candidates within schedule

• Assess applicants’ relevant knowledge, skills, soft skills, experience and aptitudes 2

• Monitor and apply HR recruiting best practices

• Provide analytical and well documented recruiting reports to the rest of the team

• Act as a point of contact and build influential candidate relationships during the selection process

• Promote company’s reputation as “best place to work” ROCO Management LLC. Kalamazoo, Michigan

Leasing Consultant March 2020\June 2022

Committed to ensuring safe and comfortable environment for residents as well as advocating for the needs of residents to maintenance staff and property management. Raising occupancy rates by securing long-term tenants. Responding to all messages and inquiries from residents and prospects in a timely manner to promote quick issue resolution. Keep up to date market knowledge to keep current on market rent in the area.

• Present property and provided amenities in a positive light to prospective tenants to help secure rental agreement

• Establish rental rates by researching local markets and calculating costs to ensure fair and accurate pricing

• Advertise available properties using a variety of media and promotional materials to help secure quick rentals of all properties

• Determine the needs, living standards and economic viability of customers in order to match those needs to a property

• Confirm rental application data and personal references to ensure accuracy

• Negotiate leasing terms and conditions and close the deal

• Ensure proper maintenance and inspect properties periodically to maintain our level of company standards

MAC Cosmetics/ ULTA Beauty Kalamazoo, Michigan

MAC Lead Artist March 2018\March 2020

Greet customer and ascertained what customer wanted or needed. Provide professional makeup application for clients. Primary areas of responsibility, customer service, 3

responsible to meet daily goals, high level of sale with positive attitude, team player. Train other artists on sales, makeup techniques and product knowledge

• Supported customers, developed customer relationships and generated sales growth.

• Maintained knowledge of current sales and promotions.

• Demonstrated makeup applications and lessons on clients.

• Provided my knowledge of the products for customer's need.

• Achieved sales goals in accordance with productivity objectives.

• Recorded clients purchasing information to communicate and ensure future business.

• Trained others artist on the customer experience, on new and latest techniques, every day boutique operations and sales.

Clinique Portage, Michigan

Freelance Makeup Artist Nov, 2017/ March 2018

Greeted customer and ascertained what customer wanted or needed. Provide professional makeup application for clients. Primary areas of responsibility, customer service, responsible to meet daily goals, high level of sale with positive attitude, team player. I was promoted after 1 year to Mac Lead Artist.

• Supported customers, developed customer relationships and generated sales growth.

• Maintained knowledge of current sales and promotions.

• Demonstrated makeup and skin care on clients.

• Provided my knowledge of the products for customer's need.

• Achieved sales goals in accordance with productivity objectives.

• Recorded clients purchasing information to communicate and ensure future business.

Helzberg Diamonds Portage, Michigan

Key Holder/Assistant Manager Aug, 2013/March, 2018 4

Responsible for consistently achieving individual sales goals to support the store's sales and profit objectives, while providing superior customer service. I was promoted to Key holder/Assistant manager after 3 years.

• Generate sales to exceed personal sales goals.

• Provide a compelling sales presentation based on sales training

• Demonstrate outstanding customer service to each and every guest

• Work as a team in a sales presentation to overcome customers objections and close additional sales.

Responsibilities as a key holder/assisted manager

• Open the store according to safety procedures

• Open registers and set up the store

• Helped with training new employees

• Helped smooth out miscommunications with a client

• Closed the store, secure the merchandise and count down and close the registers Fifth Third Bank Kalamazoo, Michigan

CSR Teller Feb, 2011 / Aug, 2013

Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution's various transactions

• Cash checks and pay out money after verifying that signatures are correct.

• Examine checks for endorsements and to verify other information such as dates, bank names, identification of customer receiving payments and legality of documents. Resolve problems and/or discrepancies concerning customer accounts

5

• Check customer's identification in order to ensure that they meet minimum age

• requirements for consumption of alcoholic beverages. Write customer food orders on order slips, memorize orders, or enter orders into computers

• for kitchen staff.

• Check with customers to ensure that they are enjoying their meals and take action to correct

• any problems. Order slips, memorize orders, or enter orders into computers for kitchen staff.

• Check with customers to ensure that they are enjoying their meals and take action to correct any problems.

EDUCATION

Kalamazoo Valley Community College 2001 / 2005

Graphic Design

Kalamazoo Loy Norrix

1992 / 1996

Diploma

SKILLS

• Customer service

• Self-Presentation and communication

6

• Strong phone skills

• Conversational curiosity

• Negotiation and sales skills

• Positive attitude

• Compassionate ear

• Attention to detail

• Analytical thinking

• Organizational skills

• Adaptability – Ability to work under pressure

• Excel – mid level, not formulaic

• Proficient in MS office

• Engaged team player

• Ability to follow established procedures

Contact this candidate