Sales Associate Customer Service

JESSICA FREAS

*.*.*****@*****.*** 719-***-**** Colorado Springs, CO 80904

After taking some time due to personal /family needs, I am now returning to the professional world rejuvenated, focused, and eager to put my skills back to use and excited to learn and grow even more! I gained many skills in customer service, office operations, and H.R. practices and procedures and I believe these skills are extremely versatile and useful and will help give me a basis to excel. I would absolutely love to put my knowledge, experience and abilities back to use and I'm eager to learn all kinds of new things! I work well with others and work just as well on my own. I have excellent judgment and problem solving skills, as well as, excellent communication skills. I would love to find a position that will offer growth and advancement within that company. At this point in my life I am able to invest my time and focus on my career and professional growth which I believe will will make me a valuable edition to any company Understanding Customer Needs

Issue and Complaint Resolution

Efficient and Detail-Oriented

Customer Data Confidentiality

Customer Service

POS Systems and Ordering Platforms

Building Customer Trust and Loyalty

Multitasking and Prioritization

Order and Refund Processing

Call Documentation

De-escalation Techniques

Verbal and Written Communication

Calm and Professional Under Pressure

Technologically Savvy

Call Center Operations

Critical Thinking

Advanced MS Office Suite Knowledge

Personnel Records Maintenance

Onboarding and Training

New Employee Orientation

Human Resources Operations

Resume Screening

Safety Procedures

Attention to Detail

Adaptability and Flexibility

Small Sort- Preload UPS - Monument, CO 11/2021 - Current Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate. Scanned and sorted packages according to destinations and service type using handheld scanner. Sorted packages to appropriate slide, line or belt for final distribution. Resolved conveyor system issues by clearing jams and blockages. Used scanners to track parcel information, condition or receipt. Placed bins, carts and containers in convenient locations to assist with loading efficiency. Applied barcodes to cargo and used digital scanners to track and locate materials during transportation. Kept up to date on safety procedures and correct lifting techniques to prevent injuries. Collaborated with other movers when loading large equipment to prevent potential accidents. Tagged and wrote identifying information on containers, boxes and cargo. Human Resources Assistant Gaurdian Companies - DE 05/2006 - 08/2009 Created, organized and maintained employee personnel files to keep sensitive data secure Guided new hires through orientation and onboarding and explained documentation requirements to facilitate HR process

Conducted employment verification and background investigation to facilitate hiring process Summary

Skills

Experience

Developed and maintained training materials and benefits packets for new hires Scheduled appointments, meetings and conferences with employees to discuss and mitigate personnel issues Posted job announcements and pre-screened applicants to candidates for available positions Assisted candidates with application processes by answering questions about application, performing background checks, providing I-9 forms and handling drug screening paperwork Initialized background checks for potential new hires Handled sensitive and confidential employee information with complete discretion Processed employee status changes, keeping human resources systems and employee records up to date Created and managed more than 250 confidential personnel records. Cistomer Service Rep Discover Card - New Castle, DE 08/2002 - 08/2003 Resolved customer concerns with friendly and knowledgeable service Educated customers on service plans, including upgrades Updated accounts with recent information and processed customer payments Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions

Informed customers about billing procedures, processed payments and provided payment option setup assistance

Consulted with customers to resolve service and billing issues Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions

Answered inbound calls, chats and emails to facilitate customer service. Sales Associate Pottery Barn - Newark, DE 10/2005 - 03/2007 Collected payments and provided accurate change.

Helped customers find specific products, answered questions and offered product advice. Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.

Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices. Received and displayed product shipments on store retail shelves upon delivery. Answered incoming telephone calls to provide store, products and services information. Assisted teammates with sales-processing tasks to meet daily sales goals. Colorado State University Fort Collins, CO Expected in 10/2025 Bachelor of Science: Information Technology

Mckean High School Wilmington, DE 09/1997

GED

Delaware Technical And Community College Newark, DE Some College (No Degree): Engineering Technology

Education and Training

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