Desk Receptionist Front

Laura Naldi Williams

Fort Lauderdale, FL P:954-***-**** E:******************@*****.***

WORK EXPERIENCE

WIS International — Inventory Specialist

Fort Lauderdale, FL March 2021- current

● Utilize hand-held data collection device to efficiently and accurately intake data for scheduled store department

● Assist in training new hires on proper data intake for maximum output, proper technique and currnet procedure in scan-based and financial settings

● Collaborate with customer and inventory lead to ensure processes are complete while clearing department/ site discrepancies Ramada by Wyndham — Front Desk Receptionist

Fargo, ND October 2020 - March 2021

● Managed reservation system via OPERA while perfroming bookings, cancellations, and reservations assignments; approximately 40+ tasks per day

● Provided customer service and support via phone and in person, responded to inquiries, questions, and resolved problems with a solution oriented approach

● Assisted concierge desk, restaurant staff and housekeeping to ensure balanced flow and support for smooth hotel operations Days Inn by Wyndham — Front Desk Receptionist

Fargo, ND August 2018 - October 2022

● Acted as the face of front desk while entergetically greeting, assisting guests with checkin/out process, facitliy amentities and local attractions

● Coordinate schedule and books for rooms use, meetings, extra curricular activitiesactivities and outside events

● Maintained office confidentiality and office security by adhering to controlledcontrolled access and safety guidelines

RGIS LLC- Trainer/ HR assistant

Fargo, ND March 2006 - August 2018

● Assist district manager with seeking, onboarding and training a hirend continued advancement of employees

● Organized, e/mailed, filed and composed all onboarding paperwork, customer files, documents

● Supervised new hire in live events while providing techniques to improve individual and team metrics focusing on flow, efficiency and accuracy

KMART- Human Resource Assistant

Fargo, ND April 2008- October 2012

● Secrured and filed and ensured integrity for all employee documents, resource files, and onboarding paperwork

● Fluid communication between management and hourly employees for timely resolution to inquiries

● Answered questions in relation to policy and procedure, benefits, hiring and recurring training processes, general employee questions Language

Italian and English- Expert

French and Spanish- Intermediate

EDUCATION

Hastings College — General studies

United Kingdom 1981

Skills

Interperosonal Communication Priotozation Microsoft Profecient Data Collection Multitasking Organization Planning Systems: OPERA, CLC, Synxis, POS Dependability Empathy Visitor Management Process Training Metric improvement Customer focused

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