Service Agent Customer

Marie E. Briggs

**** *** ***** *** #* Lakeland, FL 33811 863-***-**** H 813-***-**** C

*******@*****.***

PROFESSIONAL EMPLOYMENT EXPERIENCE

Omni Interactions Denver, CO (Nov 2021 - Present)

Customer Service Rep -Virtual home office

Assisting card holders with debit card issues

NexRep.com Portland, ME 04101 (Oct 2019 – Nov 2021)

Market Coordinator- Virtual home office

placement of Independent Contractors in relevant positions within the company

Walgreens Orlando, FL (Nov 2018 – Jun 2019)

Specialist 1 Virtual home office / Customer Service

Contacting current customers to offer a new program called “Save a Trip”

Spherion Staffing Fort Myers, FL (Mar 2019 - May 2018)

Cash Applications Temp assignment with Universal Trailer

Application of cash receipts and reconciliation of daily logs

Robert Half / Accountemps, Fort Myers, FL (Sept 2017 – Oct 2018)

Billing Specialist Temp assignment with Cintas Fire Protection

Processing invoices and payables using Astea Software

ContractWorld.com, Virtual Home Office (Nov 2013 – Oct 2017)

Customer Service Agent

Taking and entering home delivery orders through an online entry system for KFC across Canada

Taking and entering orders through and online entry system for Pizza Hut for several US States

Professional Personnel Management Corp., Buffalo, New York, (Sept 2012 – Nov 2013)

Billing and Accounts Receivable Clerk

Billing and reconciliation to payroll on a weekly basis, also sales and payroll reports.

Cash applications and collection activities

Customer and database management and updates

Use of Excel, Word, Foxpro and Access software.

Kenney Shelton Litptak Nowak, LLP, Buffalo, New York (Dec2009 - Aug 2012)

Accounts Receivable Coordinator

Cash applications and review of receivables

Reviewing and appealing deductions taken against invoices processed electronically

Interacting with a group of 40 attorneys and their staffs to determine situations and wording to be used on invoices to avoid deductions by adjuster

Processing appeals for deductions taken

Back up on electronic invoicing for the firm

Collections on past due accounts

Month end reports utilizing Excel spreadsheets

The Travel Team, Buffalo, New York (Sept2005 - Dec 2009)

Accounting Clerk

ARC Report – responsible for balancing and making any corrections to the back office software package to match the Airline Reporting Corps. Invoicing report. Involved multiple corrections each week

Accounts payable coding and check printing and distribution

Debit memo tracing and processing

Monthly reports as required

Journal and ledger entries

Edward Arnold Scrap Processors, Corfu, New York (July 2000 - June2005)

Accounting Clerk

Varied A/R and A/P functions – Quick Books, Word, and Excel

Invoicing and cash receipts

Self-billing, pulling and scheduling of inventory accounts payable

Weekly reports of inventory by tonnage, and A/R, A/P

Month end processing and reports

Commission Statements

Phones and customer service

Maintaining all related files

Eastman Machine Company, Buffalo, New York (1998-2000)

Credit Manager

All credit and accounts receivable functions in a Microsoft Windows ’95 environment

Utilization of Dunn & Bradstreet reports and references given to approve new accounts and set up credit limits

Approval of incoming orders

Application of cash receipts and processing credit card purchases

Monitoring open accounts for past due invoices

Collections on past due accounts

Processing return authorizations and issuing and applying credits

EDUCATION

Bryant & Stratton Business School

Business Administration – 44 Credit Hours completed – 3.98 GPA

Accounting and Information Processing Options

Contact this candidate