Customer Support Service Assistant

David Wright

******@*****.*** * 202-***-****

PROFESSIONAL SUMMARY

I am enthusiastically looking forward to pursuing a career that will allow me to utilize my critical thinking skills. My strong work ethic and effective communication skills are centered around developmental leadership management and Customer Relationship Management.

WORK HISTORY

Enrollment Service Assistant

The Catholic University of America, Washington, DC 20064

02/2008 to present

Act as liaison between the University and The National Student Clearinghouse to thoroughly analyze and provide verification of degree completion & attendance of current and former students.

Resolve daily customer support issues via email, telephone, & walk-in services that involve university admissions, enrollment, account, & financial aid concerns

Provide financial aid consultation and support in the form of payment options and plans for students and authorized payers through the Tuition Management Systems & Cardinal Pay to include loans, grants, scholarships, etc.

Assists students with their term activation requirements for the upcoming semesters

Aid with the enrollment of students

Process & evaluate official transcripts for current & former students upon request within the federal guidelines of The Family Educational Rights and Privacy Act

Administer & post payments to student accounts

Coordinates the transfer application process (Common Apps) for students seeking to transfer to other institutions

Manage records efficiently and effectively to meet end of quarter deadlines.

EDUCATION

Master of Science degree in Management

The Catholic University of America Washington, DC – awarded May of 2021

Bachelor of Arts degree in Business Management

The Catholic University of America Washington, DC – awarded May of 2017

Associates degree in Business Technology

The University of the District of Columbia Wash., DC – awarded May of 2015

SKILLS

Records & research exploratory/investigative skill

Proficient in computer S/W programs: Microsoft Office, PowerPoint, Word, Adobe, Excel, PeopleSoft, VPN, etc.

Customer Relationship Management

Ability to work independently and function as part of a team

Customer Account management

Problem detection & resolution skill

Cooperative & good natured

High degree of self-initiative

Excellent oral & written communication skill

Ability to be discreet

Strategic leadership development skill

ACCOMPLISHMENTS

Recently nominated for a Staff Excellence Award for exemplary work performance.

Certificate in Business Management awarded May 16, 2016

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