Business Analyst

Komal Dhande ****@******************.***

Business Analyst Contact: 609-***-****

Professional Summary

7+ Years experienced Business Analyst with a solid understanding of Business Gathering, Data Warehousing, Data Mapping, and Data Modeling.

Proficient in Technical and Business Writing, Business Process Flow, Business Process Modeling, Business Analysis, and testing various methodologies.

Expertise in Project Management, i.e., Project Scoping, Planning, Estimating, Scheduling, Organizing, Directing, Controlling, Budgeting, and Drafting Remedy Procedures.

Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups, and Conflict Management with Project team members.

Experienced with IBM WebSphere Business Modeler to understand and transform business through superior business modeling.

Agile experience includes leading sprints through sprint planning and development, creation, and prioritization of the product backlog, as well as user story and acceptance criteria development.

Experienced in leading sprint review and sprint retrospective sessions.

In-depth knowledge of Rational Unified Process (RUP) Methodology, Waterfall Methodology, Agile Methodology, Use Cases, Software Development Life Cycle (SDLC) Processes.

Knowledgeable working on Symantec Vault Enterprise.

Worked with Rational Suite of tools to create requirements documents (Requisite Pro), visual data models (Rose), manage and track defects (Clear Quest).

Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams, Navigational Flows, Story Boards, UI Specifications, and Sequence Diagrams.

Extensive experience in conducting Market Research, Feasibility Studies, Data Analyses, Data Mapping, Data Profiling, GAP Analysis, Investment Banking, Asset Management, Wealth Management, Investment Accounting, Risk Identification, Risk Assessment, Risks Analysis, and Risk Management.

Knowledge in the ETL (Extract, Transform, and Load) of data into a data warehouse/date mart and Business Intelligence (BI) tools like Business Objects Modules (Reporter, Supervisor, Designer, and Web Intelligence).

Involved in Test Planning, Test Preparation, Test Execution, Issue Resolution, and Report Generation to assure that all aspects of a Project are following the Business Requirements.

Strong experience in conducting User Acceptance Testing (UAT) and documentation of Test Cases.

Expertise in designing and developing Test Plans and Test Scripts.

Work closely with counterparts in Product Management to align on the vision, program backlog, and roadmap.

Track budget and delivery of engineering projects and releases.

Technical Skills

Environment

Windows 10/7/XP/VISTA

Methodologies

SDLC, Agile, scrum framework

API

Soap API

Studio Tools

Balsamiq

Microsoft Tools

Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, Microsoft Project, Microsoft Visio, Microsoft Share point, Microsoft Teams, Microsoft Office 365

Testing Tool

Jira, MS Visual Studio, Smart bear

Language

SQL (Basic), UML

Management Tools

Rally, Clarity PPM, Middleware

Version Control System

StarTeam

Professional Experience

Mazars, New York, NY Mar 2022 – Till Date

Business Analyst

Responsibilities:

Guided vendors through an onboarding process, including facilitating and leading calls for new connections and vendor upgrades.

Identified and assisted in the resolution of technical and operational issues both internally and externally.

Identified issues in data transmission with providers/vendors, researched solutions, and guided providers through corrective steps.

Promoted positive relations with providers, vendors, and internal teams throughout the process by demonstrating exceptional customer service skills.

Contributed to the refinement of informatics workflow by developing process documentation.

Implemented a new Change Control process with the executive team.

Gathered requirements for business definition and facilitated JAD/JAR sessions with stakeholders to refine functional requirements.

Facilitated daily scrum, sprint planning, estimated story points, and conducted sprint retrospectives meetings.

Ensured effective implementation of the agile process.

Communicated with clients and informed the organization about customer business needs.

Coordinated user acceptance testing for each release, assisting cross-functional subject matter experts with new functionality and the Scrum process.

Prepared Visio and SharePoint workflows for projects, meetings, and client use.

Conducted data analysis activities for cross-border payments.

Initiated Change Management and Technology migration activities for web systems, considering application and data risks.

Monitored project progress and task completion status to ensure deliverables were completed within agreed-upon timelines.

Remediated data errors by training users, interpreting instructions, and answering questions.

Maintained client confidence and protected operations by keeping information confidential.

Maintained professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional societies.

Contributed to the team effort by accomplishing related results as needed.

Created ad-hoc SQL queries to support program requirements.

Environment: Jira, Trello, or Asana, Confluence, Google Docs, Scrum, Kanban, Excel, Power BI, or Tableau SQL Server, MySQL, Oracle, Visio, Lucid chart. Git, SVNl, HTML, CSS, or JavaScript.

JPMorgan Chase New York, NY Nov 2020 – Feb 2022

Business Analyst

Responsibilities:

Enhancing the Intelligent Data Acquisition & Accessioning (IDAA) system for the Q-Suite used in laboratory specimen processing operations.

Involved in demand and anatomy pathology standardization projects.

Collaborating with multiple teams including PMO, product management, solution architects, business partners, application development, and software quality assurance

Communicating identified risks and developing mitigation strategies

Ensuring timely escalation of project-related risks/issues to the project team while maintaining requirements traceability matrix

Eliciting requirements using various techniques such as interviews, document analysis, requirements workshops, surveys, site visits, use cases, scenarios, and business workflow analysis.

Evaluating information gathered from multiple sources, reconciling conflicts, decomposing high-level information into details, and abstract up from low-level information to discern user needs and key requirements.

Collaborating with internal customers to analyze information and business workflow to deliver functional requirements, use cases, and user interface designs.

Serving as a conduit between the customer community (internal and external customers) and the software development team through which requirements flow

Mentoring business analysts on Agile processes and participating in sprint planning, daily scrum stands up, and sprint retrospective meetings.

Proficient in SQL, Oracle, or other database management systems

Experience with software development methodologies such as Agile, Scrum, or Waterfall

Ability to use software development tools such as JIRA, Trello, or Asana

Familiarity with software testing and quality assurance methodologies

Knowledge of business analysis techniques such as data modeling, process modeling, and use case analysis.

Familiarity with software design patterns and principles

Ability to develop software requirements specifications, use cases, and user interface designs using standard templates and natural language.

Familiarity with web application development technologies such as HTML, CSS, JavaScript, and frameworks such as Angular or React.

Understanding of data integration and ETL processes

Familiarity with business cases development and the ability to prepare High-Level Design documents and program prototypes for digital transformation.

Familiarity with analytical tools and techniques such as Excel, R, or Python.

Environment: Intelligent Data Acquisition & Accessioning (IDAA) system SQL, Oracle, JIRA, Trello, Agile, HTML, CSS, JavaScript, and frameworks such as Angular, AWS, Excel, R.

KB Retailers, Mumbai, India Jan 2018 – Jun 2020

Business Analyst

Responsibilities:

Developed Business Requirement Document and High-Level Project Plan, as well as Functional Specification and Supplementary Specification (non-functional) Documents.

Participated in Logical and Physical Design sessions and developed Design Documents while working closely with developers to ensure understanding of Use Cases.

Utilized Agile methodology to manage Sprint backlog and development in increments, creating User Stories and estimating story points with developers.

Served as primary liaison between the Business line, operations, and technical areas throughout the Project Cycle, tracking and reviewing Sprint Burndown Charts and Velocity reports for project status analysis.

Communicated project status with stakeholders, handling impediments and performing GAP analysis as needed.

Worked with Quality Control Teams to develop Test Plan and Test Cases and developed User Manuals and Training Manuals per Project Specifications and timelines.

Identified data mapping requirements between the source system and target data model, defined Data Quality/Profiling based on observations of data specifications, and defined survivorship rules based on priority.

Performed Data Governance, capturing and documenting user and functional requirements and creating workflow and data flow diagrams.

Translated requirements into user stories using Agile methods and processes, participating in User Acceptance Test script writing and execution, and conducting grooming sessions with the product owner to prioritize tasks for sprint assignments.

Captured business rules for data standardization and designed project document templates based on SDLC methodology.

Environment: Info Steward, Agile Methodologies, OMS, Outlook, Office 365, MS Visio, MS Excel, MS Teams, JIRA Tool, SAP.

Sun Digital, Mumbai, India Jun 2015 – Dec 2017

Business Analyst

Responsibilities:

Led new projects related to new processes or product implementation, enhancement, or system development.

Elicited information from the seller handbook and clients' needs and sought information from different stakeholders.

Conducted one-on-one interactions with the client to understand their needs and collect more information on their requirements.

Organized requirements designed the layout of the process flow, and system development.

Created BRD and FRD based on the requirements and Swimlane/Use Case diagrams for effective understanding.

Communicated design and requirements with the development team and explained to them the business rules.

Assisted in managing ERP system with the managers as per the need of the hour.

Handled requirements and analysis during ERP development.

Acted as a liaison between IT team and end users by handling queries of the development team.

Performed UAT to ensure all requirements were implemented accurately and efficiently.

Communicated the updates with all stakeholders throughout the development process.

Released the product/process once the development was complete and communicated to all stakeholders.

Created Standard Operating Procedures (SOPs) and checklists for compliance checks.

Trained end-users on the product, system, and process to be followed.

Conducted post-release reviews to ensure things were moving smoothly.

Modified several existing processes, which reduced turnaround time and brought more efficiency.

Handled escalations from customers, clients, management, or other departments by researching to reach the actual cause of the error, discussing it with the manager and involved analysts, resolving the issue by bringing clarity to the analysts, updating the process in case of any gap, and looking into the scope of system automation to avoid further issues.

Managed task allotment and handling of the daily productivity of the team.

Monitored recent updates in the mortgage guidelines and regularly evaluated their impact on the existing process and took relevant actions.

Worked on ad hoc tasks as and when needed by the manager or upper management.

Advised on core developments to managers.

Upgraded compliance review process in close coordination with the Compliance Officer of the client.

Environment: Swimlanes, Use Cases, SOPs, UAT, BRD, FRD, ERP, SDLC methodology, ERP system management, Swimlane/Use case diagramming, SOP development, Checklists creation, Ad hoc task handling, Use case development, Agile methodology, Sprint backlog management.

Education: Bachelor’s in Computer Science, Mumbai University, India

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