Sales Associate Customer Service

ANTHONY D. BALLESTEROS

**** ******* ***** ****:716-***-****

Hamburg, New York 14075 ******@*******.***

Professional Summary

Manager with extensive background in multiple disciplines, 19 years of leadership excellence in areas of Warehousing, Packaging, Maintenance, Planning, Customer Service and Transportation. As a journeyman in skilled labor for 17 years, I also trained apprentices to insure they achieved their highest-level of competencies. My abilities as a change agent significantly impacted manpower, which led to greater efficiencies and profit.

Functional Experience:

Customer Service, Operational Management, Reorganization, Budget, Continuous Improvement, Journeyman in Packing Machine repair.

Management Skills:

Customer Service. Diversity Awareness Trouble Shooting

Team Facilitation Productivity Improvements Decision Making

Safety instructor Conflict Management Planning

Preventive Maintenance Budget Management Tenacity

Professional Experience

Gander Outdoors, Hamburg, New York Feb/2020 - Aug/2020

Gun Sales Associate

Review all gun questions with customers.

Ensure that customer fills out Federal form 4473.

Review for accuracy.

Submit to NCIS for review and approval.

Review findings with Customer.

Promote sales of club membership and credit cards, one of store leads in incentive program.

Complete sale of weapon once individual was cleared.

General Mills, Buffalo, New York 1972 - 2009

Team Leader II Warehouse Manager (2007 – 2009)

Lead, Coach and manage all aspects of warehousing including and not limited to Safety, training, sanitation, cubes per man hour and create change.

Reviewed need for seasonal positions and assist in selection processes for vacation relief.

Assisted with training of all employees, seasonal's training and evaluations for lift truck operations.

Ensured that all employees met performance standards on all jobs in the department and provided additional training where needed to support the success of each employee.

Reviewed all performance evaluations, safety reviews, attendance and any behaviors that didn’t meet corporate standards.

Managed all payrolls to insure completion and accuracy.

Coached to provide problem solving assistance as needed.

Scheduled maintenance for equipment that needed repair and purchased necessary tools for employees on the job.

Reduced spending by redeveloping weekend schedules to reduce manpower from 19 per shift to 13 to 14 people depending systems running.

Developed management schedule to maximize coverage of all three shifts on weekdays and on call schedule for weekend manager.

Managed spending and scheduling of manpower to maintain cost below budget.

Team Leader II Warehouse Manager (1999 - 2007)

Led, Coached and Managed the Warehouse Dept., Planning Office, Packing Department. Focus was Safety, training, sanitation, cubes per man-hour, purchasing, scheduling maintenance.

Led change in reduction of manpower from 24 to 16 people to perform same amount of work.

Reorganized department to create additional jobs, without manpower increase.

Managed sanitation for warehouse and Packing, met standards to insure product protection.

Reduced management team by 50% for these areas.

Negotiate price and purchased all equipment necessary for both departments success.

Managed planning and transportation for flour.

Managed all customer service complaints to a win solution.

Managed employee’s attendance and discipline as necessary.

Provide weekly and weekend scheduling as needed.

Implemented trailer inspection program and trained all employees including outside warehouse personnel. End result was clean; structurally sound equipment at the same rate.

Insure that all payrolls were complete and accurate.

Team Leader Warehouse & Packing

Managed shift accountabilities.

Daily payroll.

Monitored floor activities.

Assist shifted personnel with problem solving/Trouble shooting.

Assisted with packing start-up as a maintenance manager.

Packing Maintenance (1972 – 1989)

Completed Maintenance Apprenticeship program that was overseen by the State of New York and excelled to Journeyman status.

Trained apprentices that entered the program, during tenure year.

Maintained all equipment for production.

Completed Airco Technical Institute program for welding.

Provided all necessary services including: troubleshooting, sanitation, and repair and preventive maintenance.

Corporate representative from Buffalo for “fin seal conversion team”.

Military Service (1972 – 1981)

I was Honorably Discharged as an E-6 (TSgt.), from United States Air Force Reserve. My duties as a flight chief were to review and determine security needs for the particular operations and class of equipment that needed to be secured.

Education Graduated

Erie Community College Associate Degree in Paralegal. 1983

University of New York @ Buffalo BS Degree Social Science 1989

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