Kimberly Meekins

Stockbridge, GA ***** 470-***-**** advxop@r.postjobfree.com

Professional Summary

Dedicated customer relations professional successful at transforming unhappy individuals into long-term customers by leveraging industry knowledge and exceptional service skills. Bringing top-notch sales, operational and leadership abilities along with strong computer skills and regulatory understanding. Centered on building customer satisfaction and loyalty with high-quality support. Diligently bringing experience with meeting customer needs in telecommuting environments. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offers empathy, reliability and enthusiasm for satisfying customers.

Skills

Good telephone etiquette

Patient and Empathetic

Establishing and Maintaining Customer Relationships

Database Management

Verbal and Written Communication

Efficient and Detail-Oriented

Courteous with Strong Service Mindset

Issue and Complaint Resolution

Computer Proficiency

Salesforce CRM

Inbound and Outbound Calling

Work History

Customer Care Representative, 08/2021 to 12/22

Chime Solutions- Morrow GA

Enrolled customers in benefits (Medical, Dental & Vision)

Educated Participants about HSA and FSA

Updated customer files (indicative data)

Guided customer to submitting their benefit elections online

Guided customer to comparing benefit prices and finding their preferred Doctor on company website

Assisted Retiree’s with submitting health reimbursement claims online

Assisted with submitting request to the claims department to have denied claims reprocessed

Made inbound/outbound calls

Consulted with other departments to compare and confirm customer information

Created request tickets to have forms mailed or emailed to customers

Rural Carrier Associate, 03/2019 to 05/2021

USPS – Griffin, GA

Documented, protected and turned in money and receipts collected along route.

Helped patrons locate missing packages and undeliverable mail.

Scanned labels on letters or parcels to confirm receipt.

Input changes such as vacation notifications and change of address forms.

Coordinated efficient deliveries by sorting and organizing mail and parcels.

Delivered exceptional customer service in every interaction, including answering questions and describing services.

Obtained signed receipts for registered, certified, and insured mail.

Completed all tasks promptly and with minimal oversight.

Customer Service Desk/Cashier Trainer, 05/2017 to 03/2019

Walmart – College Park, GA

Answered customer questions regarding products and services, company policies, and pricing.

Operated POS systems to complete sales transactions.

Resolved customer complaints by acknowledging issue at hand, providing actionable solutions, or escalating to management when necessary.

Supported sales team by referring customers to specific departments for expert product advice.

Merchandised products and maintained display organization on sales floor and at front lanes.

Communicated with customers to provide information, resolve complaints, and foster satisfaction through proactive needs assessment.

Kept customers happy by quickly processing payments and bagging purchases.

Enhanced shopping experiences, directing or escorting to product locations on sales floor.

Director of Canvassing, 04/2013 to 07/2016

Students First New York – BROOKLYN, GA

Met coverage demands by establishing work schedules and assigning specific jobs.

Directed, supervised, and evaluated work activities of [Type] personnel.

Focused teams on developing innovative and cutting-edge approaches at all levels with effective resource allocation and strategic planning.

Oversaw day-to-day production activities in accordance with business objectives.

Achieved team goals through formalized training plans, coaching and performance management.

Evaluated employee performance and coached and trained to improve weak areas.

Minimized workflow issues by cross-training staff on technical procedures, protocols and customer service practices.

Coached employees through day-to-day work and complex problems.

Exceeded team goals and collaborated with staff members to implement customer service initiatives.

Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.

Education

Business Management & Public Administration

Long Island University - Brooklyn, New York

Certificate: Medical Assisting, 06/2012

The Allen School - Brooklyn, New York

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