Customer Service Professional
Resume:
My Resume : (GO GETTER)
Wendy Jackson
**** * * * ***** Dr # A
Killeen Tx 76543
**********@*****.***
SUMMARY:
I am a highly enthusiastic customer service professional with over 20
yrs client interface experience to help motivate and maintain customer
satisfaction to help contribute to the companies success .I am a solid
Team Player with upbeat and positive attitude who is also a Top
Performer. I look forward to a new challenge and love to exceed company expectations.
AWL -All Web Leads (CSR)
Austin Tx -Remote. 2022-2023
Assisted in Incoming and Outgoing calls transferring to Agents and disposition calls correctly
Publix:
Orlando FL 2020-2021
Customer service
I was trained for Deli where I made sandwiches and cut meats,Also cross trained and worked in Seafood Dept where I steamed seafood and weighed seafood product to serve customer in opening and closing according to schedule
Buc-ees:
Customee Service/Maintance
Temple,Tx 2017-2020
Extensive cleaning in and out on the grounds of property including taking out trash,cleaning restrooms,using floor machine and stocking cooler Also worked all over store assisting customers,folding shirts and filling floor with merchandise
Call Agent: Aegis Communications
Killeen, TX 2011-2013
Worked with Humana enrolling medications in a 90 day supply. Operated
soft phone with customers within 15-20 minutes.Maintained rapport
with customers daily.
Accomplishments
8 Customer service awards
Steller top performance award
Flow Team Lead: Target
Orlando, FL. 2005-2008
Opening store. Supervised the flow team which consisted of 20
employees, to assist with truck unloading to make sure store
merchandise was stocked prior to the store opening.
ACCOMPLISHMENTS:
Top performer
Spotlight Trainer
Customer service awards
Training in leadership
Training in corrective action
Stellar Award
EDUCATION:
Neville High School
High School Diploma — 1982-1986.
SKILLS:
Strong organizational skills
Sharp problem solver
Seasoned in conflict resolution
Energetic work attitude
Courteous demeanor
Top sales performer
Customer service expert
Active listening skill
Multi task
Management and supervisory experience
Computer proficiency
Telephone inquiries specialist
Telecommunication skills
●Opening/closing procedures
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