Mortgage Processor Administrative Assistant
Resume:
Diane Flannery
****************@*****.***
SUMMARY
With a professional mortgage history spanning over the past 23 years, I am looking to be with an organization that offers opportunity for growth. I am currently working as a mortgage processor specializing in purchase loan applications. As a prior mortgage professional, I had reentered the industry a few years ago to work in operations. This offered me an opportunity to be on the ground floor of development and management of an appraisal management company. My experience in both retail and wholesale have given me a diverse skill set that I believe make me a tremendous asset to any organization. I am self-motivated with excellent work ethic, positive attitude, professional demeanor and great interpersonal skills.
*Strong customer service orientation *Problem solver
*Organized with attention to details *Team Player
*Excellent verbal/written communication skills *Relationship Builder
*High degree of integrity and reliability *Multi Tasker
*Works well in fast paced environment *Self-Motivated
*Experienced FHA, Conventional, USDA and VA *Working knowledge of Encompass & LoanSoft
MORTGAGE LENDING PROFESSIONAL EXPERIENCE
CORNERSTONE HOMELENDING, INC
Mortgage Processor (Aug 2021 to Feb 2022)
Review and prepare loan files from initial approval thru closing
Coordinate with loan officers to obtain outstanding loan conditions for final approval
Manage pipeline to meet deadlines
GUARANTEED RATE AFFINITY, LLC
Mortgage Processor/Closing Coordinator (Aug. 2017 to June 2021)
Prepare and process mortgage loan records from initial approval to closing
Review and validate financial documents and loan conditions
Coordinate with borrowers to obtain outstanding loan conditions for approval
Manage pipeline to meet deadlines
PHH HOME LOANS, LLC
Mortgage Processor (Aug. 2016 to Aug. 2017) – PHH sold to Guaranteed Rate Aug. 2018
Prepare and process mortgage loan records, files and correspondence from application thru approval.
Review and validate financial documents and loan conditions
Coordinate with borrowers to obtain outstanding loan conditions for approval
Prepare and deliver appropriate loan approval notices
AMERICAN EQUITY MORTGAGE
US APPRAISAL SERVICES
Vendor Manager (Oct. 2014 to June 2016)
●Oversee all business aspects of appraisal management company
●Recruit, approve, and manage relationships with appraisers nationwide
●Develop and manage procedures of all daily tasks from time of order thru completion
●Review completed appraisal for lender compliance
Account Executive – Scenario Rep. (Aug. 2014 to Oct. 2014)
●Review investor guidelines and worked with loan officers and underwriting staff to assist with unique loan scenarios
AMERICAN LENDING GROUP
Mortgage Loan Officer (Nov. 2009 to March 2010)
●Establish marketing strategies to target network opportunities in gaining mortgage loan sales
●Analyze client’s need for financial restructure of debt
CORAL MORTGAGE BANKERS, INC.
Wholesales Rep. (Oct. 2008 to Nov. 2009)
●Sales and marketing development to mortgage brokers throughout the U.S.
●Promote the value of our automated loan tracking system and processing and underwriting staff
●Monitor status and progress of loans in pipeline on regular basis; communicate with originators and underwriters
●Provide quality, accurate and timely customer service (internal and external)
●Responsible for presentation of company services and training to clients
●Resolve client’s complaints and issues
GMAC RETAIL MORTGAGE
Mortgage Loan Officer (April 2007 to Oct. 2008)
●Review borrower’s financial needs for the purpose of debt consolidation
●Form network group to establish business relations for shared leads
●Develop business relations for promotional events
NEW CENTURY MORTGAGE
Account Executive (March 2003 to April 2007)
●Sales and Marketing development of brokers throughout the Midwest Region
●Identify client’s needs for training of loan processing and underwriting
●Establish network relations within mortgage community to promote annual overall sales training
●Perform presentation to clients
●Responsible for presentation of Worked closely with individual loan officers to assist in pre-qualification and completion of sub-prime mortgage loans.
●Maintain monthly sales quotas by continuously striving to provide excellence.
GB HOME EQUITY
Lender Representative (June 2002 to March 2003)
●Work to develop marketing strategies for new and existing accounts.
●Coordinate training loan officers on loan products and guidelines. Ensured loan officer knowledge of correct submission process for loan input.
●Monitor status of loans in pipeline on regular basis; communicate with originators and underwriters.
●Review and analyze credit documentation; pre-qualify borrowers to specific loan
products.
BENEFICIAL FINANCE CO OF MISSOURI
Assistant Sales Manager (May 1998 to May 2002)
●Provide complete customer service ranging from loan origination, generation of loan documentation, and loan closing. Assisted borrowers with account status and understanding of billing statements, along with payment processing.
●Process new mortgage loan applications; input new loan data into loan software programs.
●Review and analyze credit documentation; compile information and update credit as needed to comply with approval requirements; pre-qualify borrowers to specific loan products; prepare loans for underwriting.
●Assist manager in daily office activities and overall sales management. Worked to develop motivational strategies to enhance employee sales skills along with maintaining product training.
●Won annual “Top Performance” contest for both units and volume.
OTHER PROFESSIONAL EXPERIENCE
ALGONQUIN NURSES
Patient Care Coordinator (May 2012 to November 2012)
●Responsible for maintaining current physician relationships for skilled nursing care
●Develop marketing strategy for territory growth and development
MED-STAFF HOME HEALTH
Home Care Liaison (February 2012 to May 2012)
●Responsible for maintaining current physician relationships for skilled nursing care
●Develop marketing strategy for territory growth and development
SOUTHERNCARE, INC.
Community Relations Specialist (March 2011 to January 2012)
●Establish new territory business development strategies
●Responsible for business development, census growth, and community
awareness
Volunteer Coordinator (September 2010 to March 2011)
●Oversee volunteer participation program as required by Medicare
●Establish community resources as volunteer recruitment opportunities
GRAND RIVER NURSING & REHAB
Director of Business Development (March 2010 to August 2010)
●Responsible for business development, census growth, and community involvement through community relations and networking
●Create marketing material to promote the facility
●Presentations to key staff at area hospitals
●Establish resident’s family involvement activities at the facility
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